Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awards
Generic

Tonya Ruf

Puyallup

Summary

Dynamic Shipping and Receiving Manager at Lindsay Windows & Door, recognized for enhancing shipping efficiency through streamlined processes. Proven expertise in customer relations and problem-solving, fostering team collaboration and morale. Successfully trained staff, optimized logistics, and maintained compliance, resulting in improved operational performance and cost savings.

Overview

11
11
years of professional experience

Work History

Shipping and Receiving Manager

Lindsay Windows & Door
08.2020 - Current
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Created effective communication channels between warehouse staff, management, and customers to address concerns promptly and maintain smooth operations.
  • Enhanced shipping efficiency by implementing streamlined processes and procedures.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Improved team morale and productivity by instituting regular feedback sessions and recognizing outstanding performance.
  • Improved relations with key customers by providing transparent and timely updates on shipment statuses.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Supervised warehouse staff, providing training and guidance to improve overall performance.
  • Coordinated logistics efforts, optimizing delivery routes and reducing transportation costs.
  • Led response to critical logistics challenge, minimizing delays through proactive communication and alternative planning.

Maintenance Dispatcher

Metropolitan Development Council
06.2019 - 07.2020
  • Evaluated vendor proposals for equipment upgrades or replacements, presenting recommendations to upper management based on cost-benefit analyses.
  • Coordinated with external contractors as necessary, overseeing their work quality while adhering to budgetary guidelines set forth by the organization.
  • Improved workflow efficiency by effectively prioritizing and assigning maintenance tasks to appropriate personnel.
  • Provided excellent customer service to internal clients, addressing any concerns or needs related to ongoing maintenance activities.
  • Enhanced communication between departments through consistent updates on maintenance progress and anticipated completion times.
  • Assisted in the development of annual budgets for the maintenance department, tracking expenses against projections throughout the year.
  • Maintained accurate records of completed jobs, allowing for improved analysis of equipment performance trends over time.
  • Fostered a positive workplace culture, encouraging open communication and collaboration among maintenance team members.
  • Ensured compliance with safety protocols in all aspects of maintenance operations, promoting a safe working environment for all employees.
  • Developed strong relationships with vendors, negotiating favorable contract terms for parts and services procurement.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Received new orders, prepared documentation, and assigned personnel.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Shipping Supervisor

Lindsay Windows & Door
06.2017 - 04.2019
  • Supervised shipping team of 8-10 employees.
  • Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
  • Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
  • Inspected loading operations for improvements in efficiency and safety.
  • Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
  • Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.
  • Optimized loading procedures to maximize truck space utilization and minimize transportation costs.
  • Implemented safety protocols in the workplace, reducing accidents and ensuring employee wellbeing.
  • Collaborated with carriers to negotiate competitive shipping rates, resulting in cost savings for the company.
  • Assigned tasks to team members to complete within designated time frames.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Executive Administrative Assistant

Lakemont Residential Building Group
07.2016 - 06.2017
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Seamlessly interacted with colleagues to plan and complete special projects.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Filed paperwork and organized computer-based information.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Led staff and vendors in providing high level of service for owner and guests.

Warehouse Shipping Lead

Comfort Design Windows
07.2014 - 07.2016
  • Implemented safety protocols for warehouse staff, reducing workplace accidents and injuries.
  • Trained new employees on warehouse procedures, ensuring consistency in performance across the team.
  • Established clear communication channels within the team to facilitate smooth information flow regarding order statuses.
  • Coordinated with logistics providers to ensure timely delivery of products while minimizing costs.
  • Collaborated with other departments to resolve any shipping issues or discrepancies promptly.
  • Ensured compliance with all relevant regulations pertaining to warehousing, transportation, and shipping activities.
  • Evaluated employee performance regularly, providing constructive feedback to foster a culture of continuous learning and development among team members.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Conducted research to address shipping errors and packaging mistakes.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Education

Henry Foss Highschool
Tacoma

Skills

  • Office management
  • Organizational skills
  • Clear oral/written communication
  • Customer relations
  • Decision-making
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking and organization

Accomplishments

  • Achieved saving Lindsay Windows money by meeting with several vendors and getting the best pricing for outbound shipments.

Timeline

Shipping and Receiving Manager

Lindsay Windows & Door
08.2020 - Current

Maintenance Dispatcher

Metropolitan Development Council
06.2019 - 07.2020

Shipping Supervisor

Lindsay Windows & Door
06.2017 - 04.2019

Executive Administrative Assistant

Lakemont Residential Building Group
07.2016 - 06.2017

Warehouse Shipping Lead

Comfort Design Windows
07.2014 - 07.2016

Henry Foss Highschool

Awards

"Wow the Customer" award in 2024

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