Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Tonya Salazar

Jacksonville,North Carolina

Summary

Efficient Referral Coordinator with [Number] years of increasing responsibility in [Type] industry. Expertise in medical terminology, insurance processes, ICD-9 and CPT codes. Interested in shifting career to [Type] specialization. Dynamic [Job Title] with experience in scheduling and coordinating referrals. Proven track record of efficiently and accurately completing paperwork. Offers strong time management, organizational and multitasking abilities. Highly skilled and enthusiastic professional with more than [Number] years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in [State]. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
years of professional experience
1
Certification

Work History

Women's Healthcare Associates

Surgical/Referral Coordinator
07.2002 - Current

Job overview

  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Communicated with patients, ensuring that medical information was kept private.
  • Assisted with completion of referral forms and verified data accuracy and completion
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Accessed and reviewed patient records to verify receipt completed referral paperwork.
  • Facilitated referrals to other healthcare providers and resources to bridge service gaps.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Provided education and instruction to referral sources on referral processes.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Developed and implemented effective strategies to increase referral sources.
  • Scheduled appointments with specialists on behalf of clients.

Optometric Eye Care Center

Optometric Assistant
05.2001 - 06.2002

Job overview

  • Prepared lab specimens for diagnostic evaluation.
  • Explained processes and operated equipment for [Type] testing.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Took medical histories and reported current concerns from patients prior to physical exam by optometrist.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Measured patient spirometry.

Education

University of Mount Olive
Mount Olive, NC

BBA from Healthcare Management
05.2023

University Overview

Skills

  • Set Organizational Policies
  • Prepare Budgets
  • Direct Operations
  • Detailed Meeting Minutes
  • MS Office Expertise
  • Insurance Verification
  • Data Integrity
  • Patient Scheduling
  • Optimize Staff Performance
  • HIPAA Regulations
  • Patient Data Management Systems
  • Call Transfers
  • Database Management
  • Progress Recording
  • Intake Interview
  • Greeting Visitors
  • Online Systems
  • Scheduling Software
  • Referral Verification
  • Specialist Referrals
  • Medical Information Collection
  • Appointment Scheduling
  • Referral Tracking
  • Conflict Resolution
  • Multi-Line Phone Proficiency
  • Client Satisfaction
  • Medical Terminology
  • Administrative Duties
  • CPT Coding
  • Reading Comprehension
  • Compassionate Communication
  • Electronic Patient Charts
  • Pre-Authorizations
  • Patient Referral
  • Reviewing Patient Information
  • Reminder Calls
  • Quality Patient Care
  • Records Preparation
  • Information Assistance

Certification

  • Truist leadership training 2023

Timeline

Surgical/Referral Coordinator
Women's Healthcare Associates
07.2002 - Current
Optometric Assistant
Optometric Eye Care Center
05.2001 - 06.2002
University of Mount Olive
BBA from Healthcare Management
  • Truist leadership training 2023
Tonya Salazar