Tonya Sauls

Ride Management- Schedule, Cancel and change ride reservations for AAr Users.

Information and Support: Answer questions about AAR eligibility, program rules, and vehicle information.

Problem Resolution: Address customer concerns and resolve issues such as late vehicles, fare discrepancies, or complaints about service.

Customer assistance: Provide empathetic and knowledgeable assistance to riders, particularly those with mobility challenges.

Collaboration: Work with dispatchers and other AAR personnel to ensure timely and accurate service delivery.

Adherence to Policies: Follow established procedures and guidelines for the AAR program.

• Reservation and waitlist management: First point of contact for greeting incoming guests, maintained the reservation system, and provided accurate wait times.
• Seated Guests: Guided guests to their tables, considering factors such as server availability and dining room flow to optimize service.
• Managed reservations and waitlists using OpenTable system to optimize seating efficiency.
• Provided menus: Presented guests with clean menus to start their dining experience.
• Ensured a positive experience: contributed to a positive atmosphere, resolved guest issues, and ensured guest satisfaction throughout their visit.
• Team collaboration: worked closely with servers, and other team members to ensure smooth operations and service.
• Maintained cleanliness: Included tasks such as sanitizing guest touchpoints, and keeping the host stand and entrance clean.
• Collaborated with servers and kitchen staff to enhance guest experience and service delivery.
• Assisted in training new host staff on best practices for customer service and operational procedures.

• Operated radio communication systems to facilitate clear and efficient information exchange during emergencies.
• Monitored multiple channels for incoming calls, ensuring rapid response to critical incidents.
• Coordinated with law enforcement units to relay vital information, enhancing operational effectiveness during incidents.
• Clerical and administrative duties: Performed various administrative tasks related to emergency services to support the overall operation.
• Critical decision making: Making timely and responsible judgments in critical situations where split-second decisions are necessary.
• Communication: I spoke calmly and clearly to elicit information from distressed callers, providing clear instructions.
• Upheld confidentiality standards by securely storing sensitive information and maintaining strict adherence to privacy policies.