Tonya Scott
Williamston,SC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
Medical Front Office Coordinator
Complete Healing & Wellness Center
12.2013 - 06.2023
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Monitored front areas so that questions could be promptly addressed.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Contributed to revenue growth by identifying opportunities for additional services during patient interactions.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
Shop Owner
Scott's Muffler Shop
03.1996 - 01.2010
- Completed daily tasks accurately and on-time to support shop needs.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Checked incoming orders and organized new stock.
- Developed strong product knowledge to educate customers on features and benefits.
Education
Palmetto High School
WilliamstonNo Degree - Clinical Pastoral Education (C.P.E.)
Anderson Hospital
Anderson, SCSkills
- Payroll
- Insurance verification
- Correspondence review
- Computer literate
- Facilities maintenance
- Office management
- Administrative procedures
- Handling complaints
- Reliability
- Professionalism
- Analytical skills
- Schedule management
- Accounts payable and receivable
- Teamwork
- Multitasking Abilities
- Problem-solving abilities
- Customer service management
- Data collection
- Payment processing
- Order processing
- Record preparation
- Office equipment proficiency
- Empathy and patience
- Goal oriented
Timeline
Medical Front Office Coordinator
Complete Healing & Wellness Center
12.2013 - 06.2023
Shop Owner
Scott's Muffler Shop
03.1996 - 01.2010
Palmetto High School
No Degree - Clinical Pastoral Education (C.P.E.)
Anderson Hospital
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