Tonya Seelhorst
Athens,OH
Summary
Organized professional with a background in office administration. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Overview
29
29
years of professional experience
Work History
Office Specialist
OhioHealth Group
Nelsonville , OH
2018.02 - Current
- Answered and directed incoming calls in a professional manner.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Performed data entry of patient information into electronic health records system.
- Processed payments from patients and maintained accurate financial records.
- Prepared correspondence and other documents as needed.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Responded promptly to requests from medical staff members for assistance or information related to patient care.
- Participated in team meetings and training sessions as required by the organization.
- Registered patients and scheduled appointments.
- Scheduled appointments for patients via phone and in person.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Maintained confidentiality of records relating to clients' treatment
- Assisted with referrals and prepared medical records for patients.
Field Interviewer Short-Term Project
Ohio Area Agency on Aging
Columbus , OH
2017.05 - 2024.10
- Conducted in-depth face-to-face interviews with survey participants at nursing home and assisted living facilities.
- Accurately recorded data from survey responses and entered into database.
- Assessed the accuracy of collected data to ensure quality control.
- Provided clear instructions to survey respondents regarding interview process.
- Ensured adherence to ethical guidelines for collecting sensitive information from respondents, maintaining HIPAA at all times.
- Traveled extensively throughout assigned geographic area for field work.
- Reached out to Ombudsman as necessary to report unsafe care situations.
Academic Records & Athletic Eligibility
Ohio University
Athens , OH
1995.09 - 2015.06
- Registration, scheduling, and reconciliation of reports.
- Supervised full-time employees and work-study students.
- Provided customer service to internal and external entities.
- Managed employee schedules, approved time off, assigned coverage, and monitored tasks to ensure deadlines were met.
- Train new employees and students.
- Provide feedback on yearly evaluations for all staff.
- Confer or deny degrees, provide transcripts, process grades each semester, and participate in graduation ceremonies.
Adminstrative Associate/Budget Manager
Ohio University
Athens , OH
2006.01 - 2014.01
- Managed budget of $3 to $5 million per year on various account types (foundation, grant, capital, operating).
- Provided training and guidance to staff on budgeting processes and procedures.
- Monitored department spending to ensure it was in line with approved budgets.
- Managed the daily operation of the administrative office of an academic engineering department.
- Reviewed monthly expense reports, maintained financial spreadsheets with encumbrances.
- Supervised work-study students and graduate assistants.
- Assisted students with their thesis and dissertation presentations, event planning for the department.
- Reorganized work areas and office to create better functionality, developed a database to track students throughout their program, improved various tasks' processes, managed all deadlines, and created forms.
- Provide advice and support to a diverse array of students.
Administrative Assistant
Ohio University
Athens , OH
2003.07 - 2005.12
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Revised office purchasing guidelines and streamlined the supply room for efficiency and cost savings.
- Coordinated advising sessions each semester.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Inventoried and ordered supplies for office.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Master of Health Administration -
Capella University
Minneapolis, MN2022-11
Bachelor of Specialized Studies - History & Political Science
Ohio University
Athens, OH2010-09
Diploma - Practical Nursing
Hocking College
Nelsonville, OH1998-06
Associate of Applied Science - Medical Assisting
Hocking College
Nelsonville, OH1993-06
Skills
- Effective written and verbal communication
- Critical Thinking
- Epic Systems, Microsoft Office
- Decision-Making
- Call handling utilizing Five9
- Multi-tasking
- Attention to detail
- Empathy
- Team Player
- Problem-solving
Affiliations
- Writing, reading, travel
References
References available upon request.
Timeline
Office Specialist
OhioHealth Group
2018.02 - Current
Field Interviewer Short-Term Project
Ohio Area Agency on Aging
2017.05 - 2024.10
Adminstrative Associate/Budget Manager
Ohio University
2006.01 - 2014.01
Administrative Assistant
Ohio University
2003.07 - 2005.12
Academic Records & Athletic Eligibility
Ohio University
1995.09 - 2015.06
Master of Health Administration -
Capella University
Bachelor of Specialized Studies - History & Political Science
Ohio University
Diploma - Practical Nursing
Hocking College
Associate of Applied Science - Medical Assisting
Hocking College
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