Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Shaw

Bladenboro,NC

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Motivated Receptionist offering valuable contributions in all facets of administrative activities derived from diverse, 3-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Receptionist

Crossroads Mitsubishi
01.2021 - 04.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Collaborated with management to improve internal processes and procedures for better workflow optimization.
  • Reduced incoming call response time by implementing an effective call routing system.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

High School Diploma -

East Bladen High School
Elizabethtown, NC
05.1999

Skills

Written and Verbal Communication Skills

Customer Service

Multitasking and prioritizing

Dependability

Ability to work under pressure

Attention to Detail

Adaptability

Professional phone etiquette

Timeline

Receptionist

Crossroads Mitsubishi
01.2021 - 04.2024

High School Diploma -

East Bladen High School
Tonya Shaw