TONYA SHELTON
Gilbert,Arizona
Summary
Highly motivated and well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
24
24
years of professional experience
Work History
Corporate Trainer
OneMain Financial
09.2021 - Current
- Develop engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Facilitate weekly trainings in virtual, in person, and hybrid learning environments.
- Monitor employee progress and gave feedback to management and additional training requirements.
- Maintain records on attendance and participation.
- Review effectiveness of programs and proposed updates to maximize success.
- Undertake stretch projects to include developing training agendas, facilitator guides, work standards, and training materials as needed.
- Certified to instruct on loan collections, credit card collections, underwriting, verifications, customer care, and sales foundations.
Underwriter II
OneMain Financial
09.2015 - 08.2021
- Reviewed and determined decisions on 75 to 90 applications daily
- Render application decisions based on consultations with supervisory underwriter and upper management.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Made approval and denial recommendations by determining accurate risk levels.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
Personal Banker / Home Equity Specialist
Wells Fargo
03.2013 - 05.2015
- Completed customer financial reviews, managed customer portfolios, serviced customer relationships, and suggested products and credit services to help customers succeed financially
- Collected appropriate documentation to support credit worthiness for loan processing and approval
- Placed outbound phone calls to customers to ensure customer satisfaction and address any additional financial needs
- Visited businesses and conducted onsite educational seminars for employees whose employer banked with Wells Fargo
- Processed home equity loans and home equity lines of credit from start to finish for customers who submitted applications through internet phone channel and phone bank.
- Coordinated with underwriters, income reviewers, title teams, insurance teams and loan doc specialists for final approval.
Director of Admissions
Conservatory Of Recording Arts And Sciences
01.2000 - 01.2013
- Supervised, evaluated, hired, maintained, and monitored team admissions representatives and planning coordinators.
- Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
- Directed and monitored admissions processes from point of inquiry through enrollment by tracking daily, weekly, and monthly productivity.
- Organized and orchestrated three open house events annually with attendance of over 300 visitors per event.
- Collaborated with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
Education
Associate of Applied Science - Audio Engineering
Conservatory of Recording Arts And Sciences
Tempe, AZ04.2000
Some College (No Degree) - General Studies
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSome College (No Degree) - Loan Origination
Arizona School of Real Estate - Loan Origination
Scottsdale, AZSkills
- Managing Multiple Tasks
- New Employee Training
- Motivational Speaking
- Coaching and Development
- Team-Building Activities
- Corporate Training Programs
- Sales and Management
- Audience Engagement
Timeline
Corporate Trainer
OneMain Financial
09.2021 - Current
Underwriter II
OneMain Financial
09.2015 - 08.2021
Personal Banker / Home Equity Specialist
Wells Fargo
03.2013 - 05.2015
Director of Admissions
Conservatory Of Recording Arts And Sciences
01.2000 - 01.2013
Associate of Applied Science - Audio Engineering
Conservatory of Recording Arts And Sciences
Some College (No Degree) - General Studies
Maricopa Community Colleges - Scottsdale Community College
Some College (No Degree) - Loan Origination
Arizona School of Real Estate - Loan Origination
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