TONYA SHERMAN
Sr. Rehabilitation Assistant
Desoto,TX
Summary
With over 20 years of experience, I have extensive experience working with individuals facing visual, physical, and mental disabilities that impact their independence. Specializing in comprehensive case management services, implementing timely purchasing strategies, and efficiently processing purchase orders. Committed to maintaining a positive attitude and genuine interest in supporting individuals with disabilities to overcome challenges and reach their goals.
Overview
21
21
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Sr. Rehabilitation Assistant
Texas Workforce Solutions Vocational Rehabilitation Services
Dallas, TX
02.2023 - Current
- Handles administrative tasks such as requesting Ophthalmology Chart Notes, submitting referrals for Independent Living Skills Training, Orientation & Mobility Training, Eye Examinations, etc.
- Documents each customer case with updates in computer system.
- Follows all HIPAA rules and regulations regarding customer confidentiality.
- Issues 20 or more Purchase Orders for recommended low vision equipment and devices for customers daily.
- Processes 30 or more invoices and claims for payment per week.
Assistive Technology Specialist
Texas Workforce Solutions Vocational Rehabilitation Services
Dallas, TX
06.2020 - 02.2023
- Coordinated services for vehicle modifications, home modifications, job site modifications, and durable medical equipment.
- Attended and completed vehicle inspections related to vehicle modifications.
- Overseen and assessed prosthetic cases and computer purchases.
- Generated Service Authorizations for approves services.
- Maintained professional relationships with vendors 100%
- Provided guidance and training to staff, customers, and vendors.
- Liaised between clients and manufacturers regarding technical support issues, ensuring timely resolutions and continued satisfaction.
- Provided ongoing support to clients as they navigated new technology, ensuring optimal usage and continued success.
Vocational Rehabilitation Counselor
Texas Workforce Solutions Vocational Rehabilitation Services
Dallas, TX
10.2019 - 06.2020
- Explained Texas Workforce Solutions Vocational Rehabilitation Services eligibility requirements, process and services to applicants, customers, families, vendors, businesses and the general public.
- Assisted eligible individuals with disabilities to prepare for, retain, obtain and/or advance in appropriate employment.
- Monitored and maintained caseload budget of $100,000 or more.
- Collected and analyzed all information necessary to make an accurate eligibility decision.
- Provided community referral sources while maintaining HIPAA Compliance.
- Managed caseloads efficiently while adhering to ethical guidelines and maintaining high-quality service standards.
Medical Services Coordinator
Texas Workforce Solutions Vocational Rehabilitation Services
Dallas, TX
05.2018 - 09.2019
- Served as the Vocational Rehabilitation point of contact with medical providers to coordinate all hospital inpatient and outpatient medical services, durable medical equipment, medications and ambulatory surgical centers.
- Reviewed and documented receipt of referrals for 98% accuracy.
- Evaluated electronic case management documentation and approvals prior to initiating coordination of medical services.
- Issued service authorizations/purchase orders for services and all anticipated ancillary services with 100% accuracy.
- Obtained customer's treatment records and Explanation of Benefits when applicable.
- Paid medical provider bills while maintaining HIPAA Compliance
Rehabilitation Assistant
Texas Workforce Solutions Vocational Rehabilitation Services
Dallas, TX
06.2004 - 04.2018
- Explained Texas Workforce Solutions Vocational Rehabilitation Services eligibility requirements and services to applicants, customers, families, vendors, businesses and the general public.
- Provided casework services and assistance to the Vocational Rehabilitation Counselor in certification of eligibility.
- Collected information for intake/application process while maintaining HIPAA compliance.
- Prepared and reviewed reports and invoices for accuracy on monitored services with 99% accuracy ratings while maintained HIPAA Compliance.
Education
Associate of Applied Science - Registered Health Information Technician
Dallas College
Dallas, TX 08.2022 - Current
Bachelor of Science - Rehabilitation Studies
University of North Texas
Denton, TX 08.2011 - 05.2015
Skills
- HIPAA compliance
- Records management
- Organizational skills
- Medical terminology
- Knowledgeable in CIOX, DrChrono, Nuance Clintegrity 360, EDCO Solcom EDMS
Affiliations
American Health Information Management Association (AHIMA)
Certification
Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Basic Life Support (BLS) Certification - American Heart Association.
11-2024
CCA - Certified Coding Associate
04-2024
Sr. Rehabilitation Assistant
Texas Workforce Solutions Vocational Rehabilitation Services
02.2023 - Current
CNP - Certified Notary Public
12-2022
Associate of Applied Science - Registered Health Information Technician
Dallas College
08.2022 - Current
Assistive Technology Specialist
Texas Workforce Solutions Vocational Rehabilitation Services
06.2020 - 02.2023
Vocational Rehabilitation Counselor
Texas Workforce Solutions Vocational Rehabilitation Services
10.2019 - 06.2020
Medical Services Coordinator
Texas Workforce Solutions Vocational Rehabilitation Services
05.2018 - 09.2019
Bachelor of Science - Rehabilitation Studies
University of North Texas
08.2011 - 05.2015
Rehabilitation Assistant
Texas Workforce Solutions Vocational Rehabilitation Services
06.2004 - 04.2018
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