Tonya Shongo
Salamanca,NY
Summary
'Human Resources Generalist with 15 years of experience managing hiring and onboarding, employee benefits and payroll, performance tracking methods and HR records. Reliable, knowledgeable and highly organized team player with excellent communication skills, team building and relationship management. Specializing in conflict resolution and team building.
Overview
20
20
years of professional experience
Work History
Human Resources Administrator
McHone Industries
Salamanca, New York
08.2020 - Current
- Prepared new hire letters, employee contracts and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits and other details.
- Organized company-wide events designed to boost employee morale.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Answered employee inquiries regarding health benefits and 401k options.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 115 new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Developed succession plans and promotion paths for staff.
Server
Seneca Allegany Resort & Casino
Salamanca, New York
12.2016 - 04.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked over 50 daily IDs to verify ages and uphold New York State liquor laws
Human Resources Manager
Seneca Economic Department
Salamanca, United States
02.2010 - 12.2016
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgeable and industry-leading training.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 100 new employee
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 100 new employees
Senior Mortgage Broker
Global Mortage
New York City, NY
04.2002 - 02.2010
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Fielded customer complaints and provided solutions.
- Implemented sales strategies that established relationships with realtors and CPAs.
- Planned and dealt with payment schedules.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Developed prospects for new loans by conducting 250 cold calls weekly.
Education
Bachelor of Science - Social Sciences
Bay Mills Community College
Brimley, Michigan03.2023
Skills
- Employee Orientation
- Accurate Recordkeeping
- In-Person and Telephone Interviewing
- Equal Employment Opportunity (EEO)
- Applicant Qualification
- Employee Paperwork
- Benefits Oversight
- Complaint Response
- Employee Hiring
- Employee Timesheet Processing
- Policy and Procedure Development
- Human Resources Management Systems
- Human Relations
- Wages and Salary
- Analytical and Critical Thinking
Actress
Doyle Home Security Commerical 2018
Buffalo Creek Commerical 2018
Extra in Staged Killer Movie 2019
Town Hyundai Commerical 2020
Timeline
Human Resources Administrator
McHone Industries
08.2020 - Current
Server
Seneca Allegany Resort & Casino
12.2016 - 04.2020
Human Resources Manager
Seneca Economic Department
02.2010 - 12.2016
Senior Mortgage Broker
Global Mortage
04.2002 - 02.2010
Bachelor of Science - Social Sciences
Bay Mills Community College
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