Tonya Shuman
Sterling,Il
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Proven ability to identify opportunities for technological enhancements and implement effective solutions. Skilled at leveraging new tools and methods to solve problems and enhance productivity. Thrives in fast-paced environments, driving technological advancements to propel organizational success.
Overview
27
27
years of professional experience
Work History
IT Scrum Master – Developer Experience
John Deere
07.2019 - 05.2024
- Infrastructure and Operations Scrum Master for Web Platform and Integration Enablement Teams
- Responsible for driving organizational, results-based changes to support Agile Operating Model transformation through the use of facilitation, coaching, and maintaining product focus
- Lead L2 Metrics
- Decreased cycle time from an average of 35 days to 5 days by driving the implementation of agile methods
- Decrease lead time for feature delivery from 100 days to 28 days by collaborating with Engineering Management, Product Management, and Scrum Teams to prioritize and streamline Product Backlog
- Implementation of a Customer Feedback loop through, established Feature Demos, Microsoft Teams Channel, and end-to-end support of products within teams
- Drive Operational Key Results
- Alignment of Product Backlog Items to OKR Quarterly and yearly results
- Worked with PMs and teams to provide confidence metrics for established OKRs
- Utilization of data-driven metrics in Power BI to drive continuous improvement and form self-organizing teams
- Impediment removal and expedition through visibility, cross-team collaboration, and timely escalation of external impediments
- Defined Product Metrics and responsible for successful deliver of Microsoft Azure API solutions and Kubernetes Hybrid Cloud enterprise solution (Container as a Service).
IT Team Lead Desktop Support and Delivery
John Deere
03.2016 - 07.2019
- Global Process Owner and Delivery Lead for Desktop Shared Services
- Management of Field Services supplier contract responsible for 350 Desktop Technicians and Field Service Operations team
- Responsible for a 10 million dollar yearly Field Service managed sourcing budget
- Lead supplier negotiation and contract transition for End User Computing
- Reduced Project Cost by 1.2 million a year during transition during contract negotiations
- Delivered full implementation rollout within the targeted 3-month timeline
- Received the 2017 John Deere Health award for the success of the transition
- Implemented end-to-end solution for Field Service Project Management
- Negotiated reduced rates for projects with suppliers resulting in a cost savings of 56,000 a year
- Delivered over 3000 hours of Global Projects requests within timelines defined by the business in FY18
- Customer Relationship Management
- Responsible for communicating and delivering desktop services for over 141 dedicated supported locations
- Liaison between Global IT, IT onsite Integrators, and Supplier
- Responsible for defining and delivering supplier metrics
- Partnered with the supplier to define the Field Service Dispatch model with metrics and monitoring
- Consistently exceeded SLA metric expectations
- Responsible for rolling out Agile Ceremonies in support of AOM to 23 Deskside Services Teams across R4 and R3
- The results from this effort resulted in decreased MTTR for an average of 13 days to 8 days in the last Fiscal Quarter
- In addition, collaboration and Customer Satisfaction dramatically increased at the sites where these practices were implemented.
IT Product Manager
John Deere
12.2010 - 03.2016
- Agile Product Manager for John Deere Telematics Application (JDLink and MyJohnDeere)
- Management of feature-based release backlog and quality assurance
- Responsible for driving, delivering, and communicating requirements of new features and technical infrastructure enhancements to scrum teams and stakeholders
- Translate customer needs into system concepts and write detailed system requirements
- Custom and specialized reporting concept validation, design, and tooling
- Worksight Operations Center reporting design for scheduled and custom reporting
- API design, delivery and tooling
- Product Owner and delivery lead for upgrading all JDLink V2 services to V3 working with the API enablement team to define the API standard
- SOA Tool enablement for AEMP – AEMP standard API data quality assurance
- Large-scale data conversion and migration
- Delivery of ODS Data Conversion project – Lead Product Owner for large-scale service-enabled data conversion to a single data source to allow for scalability of web-based applications including MyJD
- Drive system design to upstream stakeholders to reach an agreement on the requirements
- Division portfolio Worksight prioritization alignment
- Work with system architects to translate requirements into a design
- Work with interaction designers to develop the user interface requirements
- Work with VL to integrate multiple operations center designs into shared components to reduce cost and maintain the look and feel of a coherent ecosystem
- Work with engineering teams to clarify the requirements and make adjustments as necessary
- Global Alignment for Harvest Pro-module with Region 2
- Breadcrumbs project API design and launch
- Machine Utilization project completion
- Custom Alerting Launch
- Forestry charter completion for integration of Forestry in-house applications with JDLink
- Collaborate with the System Integration and Test group to develop appropriate verification and validation plans
- Work with multiple global software development teams to plan release schedules and provide estimates to stakeholders
- Conduct onsite customer visits to participate in concept validation and usability testing
- Research and analyze large-scale data issues in order to drive performance metrics and adhere to non-functional requirements
- Conduct live software demos bi-weekly and release science-fair style demos to internal stakeholders
- Coordinate external demos and training for enterprise expo events
- Conduct Training and concept validation sessions at the CAG and Dealer Summits.
IT Analyst Business Specialist
John Deere
07.2006 - 12.2010
- Lead the Identification, analysis, and selection of complex information technology and business practices to support strategic business processes/plans
- Designed, developed, tested, and integrated applications of high complexity
- Developed JDPoint Release Plan and Quality Assurance Process
- Project Lead for John Deere Reman Core Return process
- Led the development and managed project plans and schedules for the order management functional area
- Engaged in expanded contact with varied and multiple departments and functional operations; actively participated in strategic business relationships
- Initial Stock - Recommended Stocking
- Dealer Management Summary information
- Service Labor reporting
- Variable Stock Order Discount reporting
- Project Owner for Dealer 32 Reporting
- Brazil Conversion Project Leader for Stock Order Reporting
- Russia Conversion Project Leader for Stock Order Reporting
- Summarized dealer order and sales information
- Vendor reclaim processing
- JDViv – Project Leader for John Deere Vendor Inventory Visibility - Maintained and supported over 40 vendors utilizing part visibility in JDPoint
- Seasonal Catalog processing
- Year-end project management
- Experience with writing systems development specifications
- MVS mainframe experience with a programming language, networking, and database management
- MVS mainframe experience with COBOL, SAS, JCL, DB2, and IMS and JD-SDP process.
Dealer Business Specialist
John Deere
08.2004 - 07.2006
- Provided customer service to John Deere dealers for multiple integrated application components including the following components: parts, service, sales, financial, and rental software
- Provided dealer services including configuration, installation, troubleshooting, problem resolution, and training
- Used analytical research tools to develop solutions and documentation for the call management databases
- Participated in the development of a database of documentation for problem resolution in support of the Dealer Financial GL system
- Lead on-site training for Machine Inventory Management legacy system
- Evaluated and tested tools and technical products targeted for the dealer market to ensure proper alignment with business requirements and information technology (IT) Strategy
- Provided Help Desk support for software issues and handled highly complex dealer merge projects
- This included G/L configuration, data file merge, reconciliation, and reporting related to dealer consolidation events (dealer store add/mergers)
- Resolved highly complex accounting/financial problems for dealers who are using the JDIS Business System (General Ledger support leader for all East Coast Dealers).
IT Team Leader
Kable Fulfillment Services
01.2000 - 01.2004
- Responsible for the day-to-day supervision of a staff of programmers, consisting of trainees, programmers, programmers/analysts, and systems analysts
- Assigned and reviewed work to meet completion dates
- Kept management apprised of the status of all projects
- Evaluated employee performance, resolved complaints, and made recommendations on hiring and firing
- Led Online Transaction Order History Project allowing call center visibility to customer’s subscription data eliminating manual processes including batch job submission and maintenance resulting in an overall cost savings of 75% to the program
- Successfully completed conversion of a large Fulfillment client with over a billion subscriptions circulated
- The company was converted into the Kable system in January 2003 with 10,000 hours of programming completed on time
- Led team in the design, coding, testing, and implementation of the mainframe programs and jobs to process order fulfillment transactions from a new front-end system designed by an outside vendor for the client’s specific needs
- Lead team in converting all software to Y2K compatibility along with implementing the development of a disaster recovery process for all systems serviced by the team.
IT Project Manager/IT Senior Analyst/IT Programmer
Kable Fulfillment Services
01.1997 - 01.2000
- Developed and maintained computer systems for all aspects of the magazine subscription fulfillment division
- As a senior programmer analyst, designed and implemented subscription and financial applications
- Tracked time and budget spent on individual team projects, participated in a training program for new hires, and design of reports and front-end user interface for subscription data.
Education
BS Bachelor of Science - Computer Information Systems
Columbia College
01.2003
Skills
- Product Management
- Agile Software Development
- Requirements Management
- Quality Assurance
- Planning Business Strategies
- Customer Relation Management
- Problem Resolution and Decision-Making
- Analytical Research
- CSM and CSPO Certifications
- Budget Management
- Agile Metrics Tracking
- Backlog Grooming
Qualifications Summary
Quality-focused, diligent, and solutions-driven Infrastructure and Operations Scrum Master responsible for two Scrum Teams who are focused on driving Cloud Native and Intelligent edge-based solutions to support increased speed to market, ease of deployment, and cost-effective outcomes for developers and software engineers across the Deere landscape. I have many years of hands-on experience in leading all phases and aspects of various IT projects, including risk analysis, enterprise architecture, design concepts, development, training, and maintenance. Expert at interfacing with customers and business line owners from different backgrounds on the development of IT solutions. Creative thinker and analytical problem solver: with demonstrated ability to manage complex and large-scale projects, from planning to execution within fast-paced, time-sensitive, and highly secured environments.
Timeline
IT Scrum Master – Developer Experience
John Deere
07.2019 - 05.2024
IT Team Lead Desktop Support and Delivery
John Deere
03.2016 - 07.2019
IT Product Manager
John Deere
12.2010 - 03.2016
IT Analyst Business Specialist
John Deere
07.2006 - 12.2010
Dealer Business Specialist
John Deere
08.2004 - 07.2006
IT Team Leader
Kable Fulfillment Services
01.2000 - 01.2004
IT Project Manager/IT Senior Analyst/IT Programmer
Kable Fulfillment Services
01.1997 - 01.2000
BS Bachelor of Science - Computer Information Systems
Columbia College
Similar Profiles
Robert BarberRobert Barber
Picker at John DeerePicker at John Deere
Erin HoganErin Hogan
Program Manager, Electrification & Charging at John Deere Power SystemsProgram Manager, Electrification & Charging at John Deere Power Systems
DAVID ISRAEL GARCIADAVID ISRAEL GARCIA
ME PROJECT MANAGER (FMP) at John DeereME PROJECT MANAGER (FMP) at John Deere
Renee McCartneyRenee McCartney
Team Lead at GGS Incorporated, John Deere, Dubuque WorksTeam Lead at GGS Incorporated, John Deere, Dubuque Works
Amy RegaladoAmy Regalado
CHC Receptionist at Whiteside County Health DepartmentCHC Receptionist at Whiteside County Health Department