Tonya Sias
Galloway
Summary
Office Manager with proven track record in enhancing operational efficiency and customer satisfaction through effective process implementation. Expertise in payroll management, billing, and team leadership, ensuring seamless daily operations. Strong analytical skills applied to optimize productivity and service quality across diverse business environments. Highly organized with a focus on task prioritization and deadline management.
Overview
29
29
years of professional experience
Work History
Office Manager
Custom Care Construction LLC
04.2023 - Current
- Oversee daily office operations, ensuring smooth coordination between departments, accurate payroll and vendor billing, and compliance with company policies.
- Develop office procedures to improve efficiency and support field staff.
- Designed and implemented scheduling strategies that improved on-time service delivery and customer satisfaction.
- Oversaw payroll and vendor billing with 99% accuracy, improving financial operations.
- Led process optimization projects reducing administrative errors by 25%.
- Developed and executed staff training programs boosting team productivity.
Office Manager
Roto-Rooter Plumbing and Drain Service
02.2007 - 04.2023
- Managed daily office functions, coordinated communication between office and field staff, scheduled services, and ensured accurate billing and payroll.
- Improved scheduling and dispatching, reducing customer wait times.
- Managed billing, payroll, and inventory with accuracy and cost-effectiveness.
- Reduced paperwork errors and boosted productivity by implementing systems.
- Trained and supervised staff to maintain high performance and service standards.
Team Leader
Nations Lending Services
03.2004 - 01.2007
- Led a high-performing team to meet title processing deadlines, monitored performance, and implemented workflow improvements that enhanced accuracy and efficiency.
- Directed daily operations and consistently met title processing deadlines.
- Implemented workflow improvements reducing processing errors.
- Developed strategies with management to increase team efficiency.
- Coached and mentored team members to foster professional growth.
Plumbing / Office Administrator
Roto-Rooter Plumbing and Drain Service
10.1996 - 02.2004
- Managed scheduling, customer calls, billing, and inventory for a busy plumbing office, supporting technicians to ensure timely service and smooth operations.
- Reduced technician downtime and improved response times through optimized scheduling.
- Increased cash flow by improving billing and invoicing accuracy.
- Created inventory tracking systems, minimizing shortages and costs.
- Strengthened customer communication and issue resolution.
Education
High School Diploma - General Studies
Hilliard Memorial High School
Hilliard, OH01.1987
Skills
- Business licensing and building permits
- Leadership and team management
- Scheduling and dispatch optimization
- Payroll and billing administration
- Process improvement strategies
- Vendor management and relations
- Office administration efficiency
- Customer relationship management
- Compliance oversight and reporting
- Problem solving skills
- Effective communication techniques
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Office Manager
Custom Care Construction LLC
04.2023 - Current
Office Manager
Roto-Rooter Plumbing and Drain Service
02.2007 - 04.2023
Team Leader
Nations Lending Services
03.2004 - 01.2007
Plumbing / Office Administrator
Roto-Rooter Plumbing and Drain Service
10.1996 - 02.2004
High School Diploma - General Studies
Hilliard Memorial High School
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