Tonya Simmons

Reports directly to Executive Director.

• Implements process improvements that have a measurable impact on the efficacy and/or efficiency of the agency program.
• Provide regular and iterative data analysis that positions the department to improve timing and quality of services.
• Provides direction for staff such that regular data reports are prepared accurately and submitted on time.
• Based on identified priorities for program improvement, develops a training strategy and content and oversees training delivery.
• Make specific recommendations on strategies for improvement in the program and admirative practices.
• Conduct record reviews to ensure program compliance.
• Provide training and consultation to staff on record formatting. Manage and escalate complaints to appropriate persons/agencies. Responsible for monitoring the complaints email box as well as CJAMS throughout the day in order to process complaints. Complete the following tasks within 2 hours of receipt of the complaint in addition to entering the complaint into CJAMS. Review the complaint to determine if the information has been previously reported or is currently being investigated. Complete a clearance in CJAMS to verify if the provider is DHS-licensed. Make an initial screening decision at the conclusion of the narrative to either investigate, alert SSA, forward as information to the Licensing Specialist, notify other licensing state agencies, or document with no further action. If the allegation is not being investigated, note the reason why. Determine if the allegation is a possible COMAR violation and note the COMAR reference if applicable. Forward the screening decision to the Deputy Director for review and final approval and share the complaint in CJAMS.

Reports directly to Program Manager, however, work is reviewed weekly by Deputy Director and Director.

• Directs or assists in the direction of the daily operations of a unit or division.
• Plans, organizes and supervises the work of subordinate staff, which may include professional, technical, administrative or clerical workers.
• Evaluates efficiency of operations and develops, revises and recommends new policies, standards, and workflow procedures, using new technology where appropriate.
• Interprets and applies or oversees the application of agency policies, rules and regulations to accomplish the work of the unit or division.
• Implements new regulations and policies as directed by upper management.
• Sets goals and deadlines and oversees the workflow of the unit.
• Coordinates workflow with administrators of other units in areas of work spanning multiple units.
• Coordinates leave and staff coverage of unit or division.
• Researches and compiles information as directed by the executive and may recommend innovative ideas or methods of doing business.
• Promotes the work of the agency through frequent contact with interested groups and individuals.
• Makes recommendations to upper management and executives concerning new or revised legislation affecting the agency.
• Acts as a liaison between the executive and agency units.
• Acts as a team leader for special projects.
• Works on sensitive and confidential projects requiring discretion and judgment in the release of information.
• Performs other related duties.
• Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
• Participated in trainings and seminars to improve skills set and knowledge.

5Directed and assisted in the direction of the daily operations of a unit or division.
Planed, organized and supervised the work of subordinate staff, which included professional, technical, administrative or clerical workers.
Set goals and deadlines and oversaw the workflow of the unit.
Coordinated workflow with administrators of other units in areas of work spanning multiple units.
Researched and compiled information as directed by the executive and may recommend innovative ideas or methods of doing business.
Promoted the work of the agency through frequent contact with interested groups and individuals.
Made recommendations to upper management and executives concerning new or revised legislation affecting the agency.
Worked on sensitive and confidential projects requiring discretion and judgment in the release of information.
Acted as a team leader for special projects.
Served as a liaison between the Program Manager, Unit Manager and Supervisors communication to receive direction on case-related issues/concerns daily as needed.
Performed other related duties.

• Completed bi-weekly payroll for 4 employees.

• Directed and assisted in the direction of the daily operations of a unit or division.
• Evaluated the efficiency of operations and develops, revised and recommended new policies, standards, and workflow procedures, using new technology where appropriate.
• Interpreted and applied or oversaw the application of agency policies, rules and regulations to accomplish the work of the unit or division.
• Set goals and deadlines and oversaw the workflow of the unit.
• Coordinated workflow with administrators of other units in areas of work spanning multiple units.
• Made recommendations to upper management and executives concerning new or revised legislation affecting the agency.
• Worked on sensitive and confidential projects requiring discretion and judgment in the release of information.
• Acted as a team leader on special projects.
• Managed and coordinated all New Entrant case assignments for all children entering BCDSS care.
• Analyzed narrative and statistical reports to monitor the statewide continuous quality improvement of child welfare programs to meet Federal measures at State and Local levels by logging documentation of the daily New Entrants.
• Developed a tracking system for New Entrant that adheres to the compliance standards.
• Sent Supervisor's updated New Entrant Matrix Reports twice a day.
• Recorded statistical data to ensure the accuracy of monthly reports.
• Identified compliance by analyzing and monitoring data reports on New Entrants.
• Developed and implemented individual plan of service as required for New Entrants and Case Transfers.
• Served as a liaison between the Program Manager, Unit Manager and Supervisors communication to receive direction on case-related issues/concerns daily as needed.
• Provided New Entrant mandate training to ensure compliance with LJ and BCDSS SOP's.

Assisted customers in identifying, developing and using their potential capabilities and community resources to resolve social, health, emotional, behavioral and economic problems.
Interviewed customers to obtain information needed to determine eligibility for social services.
Assessed case situations and make recommendations to supervisor regarding individualized plans of service.
Provided limited counseling and crisis intervention services to customers.
Established and maintain personal contact with other social services agencies and community resources to facilitate the referral of individual customers.
Reviewed public records, such as birth records, for data and to verify information such as income, kinship and residence.
Prepared and manage case records and reports concerning information secured and services rendered.
Testified in legal proceedings regarding family service cases.
Developed and implement a personalized training plan to maintain and upgrade knowledge and skills related to the delivery of direct services.
Provided on-call coverage.
Participated in the investigation of suspected child or adult abuse or neglect.
Made recommendations for placement of children in foster and adoptive homes.
Participated in the initial investigation of fatalities that result from suspected abuse or neglect.
Performed other related duties as assigned.