Tonya Simon-Rogers
Union,KY
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with a goal-oriented mindset. Dedicated Community Manager with 9 years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor.
Overview
12
12
years of professional experience
Work History
Community Manger
Solomon Organization
01.2022 - Current
- Staff Management – Communicate thoroughly and timely
- Recruit, hire, and train new leasing and maintenenace staff.
- Conduct weekly staff meetings: performance, policies, etc.
- Complete annual staff evaluations.
- Report all COVID & work related injuries to management.
- Monitor, update the maintenance team make-ready sheet: all lighting inspection, water intrusion, snow removal, inventory logs.
- Resident Management – Maximize occupancy, retention, and efficiency of service
- Handle file audits on incoming residents.
- Review and approve commission reports.
- Deposit all rent payments, process late payment notices.
- Refer eviction petitions to the attorney
- Attend court proceedings.
- Report delinquency and bad debt collections.
- Audit current resident ledgers
- Correct any discrepancies.
- Submit all notice to vacate paperwork
- Schedule pre-move out and final move out inspections.
- Process all resident renewals within 90 days of end-of-lease.
- Process security deposit reconciliation within 30 days.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
Assistant Property Manager
Solomon Organization
01.2013 - 01.2022
- Staff Management – Communicate thoroughly and timely
- Manage the property in the absence of the Property Manager
- Recruit, hire, and train new leasing staff.
- Conduct weekly staff meetings: performance, policies, etc.
- Complete annual staff evaluations.
- Report all COVID & work related injuries to management.
- Monitor, update the maintenance team make-ready sheet: all lighting inspection, water intrusion, snow removal, inventory logs.
- Resident Management – Maximize occupancy, retention, and efficiency of service
- Handle file audits on incoming residents.
- Review and approve commission reports.
- Deposit all rent payments, process late payment notices.
- Refer eviction petitions to the attorney
- Attend court proceedings.
- Report delinquency and bad debt collections.
- Audit current resident ledgers
- Correct any discrepancies.
- Submit all notice to vacate paperwork
- Schedule pre-move out and final move out inspections.
- Process all resident renewals within 90 days of end-of-lease.
- Process security deposit reconciliation within 30 days.
Assistant Property Manager
Schottenstein Real Estate Company
01.2016 - 01.2018
- Staff Management – Communicate thoroughly and timely
- Manage the property in the absence of the Property Manager
- Recruit, hire, and train new leasing staff.
- Conduct weekly staff meetings: performance, policies, etc.
- Complete annual staff evaluations.
- Report all COVID & work related injuries to management.
- Monitor, update the maintenance team make-ready sheet: all lighting inspection, water intrusion, snow removal, inventory logs.
- Resident Management – Maximize occupancy, retention, and efficiency of service
- Handle file audits on incoming residents.
- Review and approve commission reports.
- Deposit all rent payments, process late payment notices.
- Refer eviction petitions to the attorney
- Attend court proceedings.
- Report delinquency and bad debt collections.
- Audit current resident ledgers
- Correct any discrepancies.
- Submit all notice to vacate paperwork
- Schedule pre-move out and final move out inspections.
- Process all resident renewals within 90 days of end-of-lease.
- Process security deposit reconciliation within 30 days.
Assistant Property Manager
Steadfast Companies
01.2015 - 01.2016
- Staff Management – Communicate thoroughly and timely
- Manage the property in the absence of the Property Manager
- Recruit, hire, and train new leasing staff.
- Conduct weekly staff meetings: performance, policies, etc.
- Complete annual staff evaluations.
- Report all COVID & work related injuries to management.
- Monitor, update the maintenance team make-ready sheet: all lighting inspection, water intrusion, snow removal, inventory logs.
- Resident Management – Maximize occupancy, retention, and efficiency of service
- Handle file audits on incoming residents.
- Review and approve commission reports.
- Deposit all rent payments, process late payment notices.
- Refer eviction petitions to the attorney
- Attend court proceedings.
- Report delinquency and bad debt collections.
- Audit current resident ledgers
- Correct any discrepancies.
- Submit all notice to vacate paperwork
- Schedule pre-move out and final move out inspections.
- Process all resident renewals within 90 days of end-of-lease.
- Process security deposit reconciliation within 30 days.
Assistant Property Manager
Ackermann Group
01.2013 - 01.2015
- Staff Management – Communicate thoroughly and timely
- Manage the property in the absence of the Property Manager
- Recruit, hire, and train new leasing staff.
- Conduct weekly staff meetings: performance, policies, etc.
- Complete annual staff evaluations.
- Report all COVID & work related injuries to management.
- Monitor, update the maintenance team make-ready sheet: all lighting inspection, water intrusion, snow removal, inventory logs.
- Resident Management – Maximize occupancy, retention, and efficiency of service
- Handle file audits on incoming residents.
- Review and approve commission reports.
- Deposit all rent payments, process late payment notices.
- Refer eviction petitions to the attorney
- Attend court proceedings.
- Report delinquency and bad debt collections.
- Audit current resident ledgers
- Correct any discrepancies.
- Submit all notice to vacate paperwork
- Schedule pre-move out and final move out inspections.
- Process all resident renewals within 90 days of end-of-lease.
- Process security deposit reconciliation within 30 days.
Education
GED -
Home School
Skills
- Leonardo
- Brivo Access
- Rhino Management
- Citrix Navigation
- Tenant and eviction laws
- Employee Performance Management
- Resident relations
- Staff Training
- Financial budgeting and reporting
- MS Office Suite
- CRM Software
- Maintenance Management
Propertymanagementwebsites
- ApartmentGuide.com/Rent.com
- Forrent.com
- Apartments.com
- RentCafe.com
- Craigslist.com
- Google.com
- Facebook.com
- WebListers.com
Propertymanagementsoftware
- Yardi Voyager
- Pop Card
- Blue Moon Lease Software
- Knock (Prospect management software)
- CRM IQ
- Rent Café Site Management
Professionalreferences
- Jessica Lindsey, Property Manager with Greystar Properties, 859-905-7393
- Rebecca Danforth, Regional Manager with Ackermann Group, 513-484-7636
- Kari Nicely, Property Manager with Monarch Investment, 859-979-1593
Seekingopportunities
Property Management
Staffmanagement - Responsibilities
- Communicate thoroughly and timely
- Manage the property in the absence of the Property Manager
- Recruit, hire, and train new leasing staff
- Conduct weekly staff meetings: performance, policies, etc.
- Complete annual staff evaluations
- Report all COVID & work related injuries to management
- Monitor, update the maintenance team make-ready sheet: all lighting inspection, water intrusion, snow removal, inventory logs
Residentmanagement - Responsibilities
- Maximize occupancy, retention, and efficiency of service
- Handle file audits on incoming residents
- Review and approve commission reports
- Deposit all rent payments, process late payment notices
- Refer eviction petitions to the attorney
- Attend court proceedings
- Report delinquency and bad debt collections
- Audit current resident ledgers. Correct any discrepancies
- Submit all notice to vacate paperwork
- Schedule pre-move out and final move out inspections
- Process all resident renewals within 90 days of end-of-lease
- Process security deposit reconciliation within 30 days
Trainingeducation
- 2010-2024, Grace Hill, Resident Retention For Today's Savvy Customers, Preparing a Perfect Market Ready Apartment, Maintenance for Office Staff, Leadership: Profiles in Multifamily Housing, Essential Skills for New Supervisor, Conflict Resolution, Customer Service as a Competitive Advantage, Employee Coaching, Bed Bug Awareness, Fair Housing 1 & 2
- 1993-1996, Home School Co-Op, GED
- 1992-1993, Parkway South High School
Managementpeerssay
- 2023, Solomon Organization, Tonya excels in Job Knowledge. Excellent in knowledge of departmental policies and procedures which makes her a great asset for training new office staff.
- 2017, Schottenstein Real Estate Group, Tonya goes beyond what her duties are to assist the PM. Her work is meticulous and continues to impress us with the way she manages many hats.
- 2015, Steadfast Companies, Tonya is responsible for all marketing. She has excelled with updating our websites, blogging, scheduling and performing outreach, contacts to Preferred Employers, Market Studies and updating all the logs. I never have to remind her, it is always done before I can even ask for it.
- 2013, Ackermann Group, Teamwork...this is Tonya's most valuable asset to the property and me. I have never before felt like I had such a great teammate.
References
- Celisse Casner, 253-753-3742
- Becky Preston, 859-308-0550
- Randy Middleton, 513-426-4434
Timeline
Community Manger
Solomon Organization
01.2022 - Current
Assistant Property Manager
Schottenstein Real Estate Company
01.2016 - 01.2018
Assistant Property Manager
Steadfast Companies
01.2015 - 01.2016
Assistant Property Manager
Solomon Organization
01.2013 - 01.2022
Assistant Property Manager
Ackermann Group
01.2013 - 01.2015
GED -
Home School
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