Tonya Single
Transactional Billing Professional
Summary
Accomplished professional with 20+ years of experience providing exceptional operational support in a fast-paced, detail-oriented environment. Highly skilled in evaluating details to identify and implement effective solutions. Demonstrated talent in creating and maintaining quality standards. Proficient in researching and resolving issues, with excellent oral and written communication abilities. Capable of prioritizing multiple tasks and consistently meeting deadlines. Possesses extensive knowledge of Microsoft Word and Excel software, with the ability to maintain confidentiality. Superior leadership skills enable successful independent work and collaboration within a group setting, while effectively motivating others. Experienced in training individuals on processes, procedures, systems, and job-related software. Familiarity with Six Sigma methodologies.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Director, Billing Services and Lease Administration
Wheels
06.2021 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
Manager - Asset Setup
LeasePlan USA
1 2012 - 06.2021
- Hire new talent; Collaborate with Risk Management, Legal, Sales and Client Services to solidify contractual agreements; Assist Sales in restructure of components of vehicle leases, ie
- Interest rate, vehicle lease term, and cost changes; employee timecard management/approval; work in partnership with HR to develop Asset Setup Certification programs for employees; improve/create more savvy reporting for analysis of costs and date data
Supervisor - Asset Setup
LeasePlan USA
01.2009 - 01.2012
- Tested and assisted in the progress/implementation of the RAMP Phase II, Cap Cost Queue, & Contract Change programs; Consulted on several business process/program improvement sequencers; established weekly and monthly deadlines to set expectations in the business and with our client base; created weekly/monthly analysis of costs to identify errors; provided continual and encouraged personal development to team members; Maintained high team OLA response percentages for ResponsePlan tickets; Worked closely with our Business Intelligence Reporting area to develop new reporting for the area and client needs; Standardized form development for business processes
Senior Asset Setup Specialist
LeasePlan USA
01.2006 - 01.2009
- Guided Asset Setup workflows; trained newly hired Asset Setup Specialists; developed process documentation; created Asset Setup Process presentations to train/educate the business on ASU(Asset Setup) workflows; managed cost application for Purchase & Disposal vehicles; created/maintained process management of credit card transactions while ensuring the integrity of data for use by Accountants and A/R; liaison between Moneris (Credit Card Processing) and LP to establish secured process flows; Review First Billing Dates, Gross Profits and Cap Costs to minimize billing errors; manage monthly ASU Close process; developed/managed the termination/re-setup procedures; reviewed statistical data to dictate trends for client needs and workflow management; collaborated with several departments and levels of the business to resolve client and internal issues; Member of the Lean (Sigma Six) Project Team for the process improvement of procedures in Vehicle Acquisition
Asset Setup Specialist
LeasePlan USA
01.2001 - 01.2006
- Weekly reporting of stock vehicles to ensure application of Manufacturer Incentive money; Communicated with dealers to ensure correct vehicle coding reported to Manufacturer; Setup financial costs on vehicles based on clients' contractual agreements with LeasePlan; Reviewed all Upfitting Mark Ups, Out-Of-Stock & Factory Invoice Adjustment fees on all vehicles processed prior to the monthly Asset Setup Monthly Close; Reviewed, coded and applied Driver Paid Option credits to clients' vehicle costs; Cleared all returned and dealer drafts through A/P system for application; Processed Miscellaneous Billing/Cap Cost changes as necessary; Transferred assets to new clients upon request; Change lease terms or Delivery Dates on assets upon request; Developed the Asset Setup area's training manual/handbook; Assisted in the testing/implementation of our RAMP programs that automates application of costs; maintained high OLA response percentages for ResponsePlan tickets
Education
Business Management -
Kaplan University
08.2003 - 05.2007
Certification - Six Sigma
The Lean Six Sigma Companay
08.2022 - 12.2022
Skills
Fleet Management
undefinedApplications
- MS Office (Power Point, Word, Excel)
- SalesForce
- JDE
- Alteryx
- Power Query
Timeline
Certification - Six Sigma
The Lean Six Sigma Companay
08.2022 - 12.2022
Director, Billing Services and Lease Administration
Wheels
06.2021 - Current
Supervisor - Asset Setup
LeasePlan USA
01.2009 - 01.2012
Senior Asset Setup Specialist
LeasePlan USA
01.2006 - 01.2009
Business Management -
Kaplan University
08.2003 - 05.2007
Asset Setup Specialist
LeasePlan USA
01.2001 - 01.2006
Manager - Asset Setup
LeasePlan USA
1 2012 - 06.2021
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