Tonya Sitkowski

• Assisted customers with service inquiries and repair estimates.
• Coordinated service appointments and managed scheduling efficiently.
• Provided expert advice on vehicle maintenance and repair options.

Cashier

Office assistant

Receptionist

Rental car manager

Accounts payable

Accounts receivable

Title clerk

Summit warranty

Bank deposits

Stock in new and used cars

• Assisted customers with service inquiries and repair estimates.
• Resolved customer complaints and ensured satisfaction throughout service experience.
• Collaborated with technicians to clarify service needs and expectations.
• Maintained accurate records of customer interactions and service history.
• Trained new staff on company procedures and customer service standards.
• Implemented improvements to enhance workflow within the service department.
• Established strong working relationships with vendors to obtain competitive pricing on parts orders.
• Researched parts availability, costs, delivery times, and warranties as needed.
• Reviewed customer feedback surveys regularly in order to identify areas of improvement within the service department.
• Attended regular training sessions provided by manufacturers in order to stay current on product updates.
• Developed comprehensive service plans for customers' vehicles, including cost estimates and timelines.
• Documented all customer interactions in the company database system.
• Communicated effectively with parts department personnel to ensure timely order fulfillment.
• Resolved customer complaints regarding service issues in a timely manner.
• Provided customer service and advice to clients regarding vehicle maintenance and repair.
• Diagnosed mechanical problems by listening to customer descriptions, observing symptoms, and running diagnostic tests.
• Identified opportunities for upselling services and recommended them to customers accordingly.
• Ensured that work areas were clean and organized at all times according to company standards.
• Maintained accurate records of all services performed on customer vehicles using dealership software.
• Explained technical diagnoses and required repairs to customers in a clear and concise manner.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Conducted customer satisfaction surveys to identify areas for service improvement.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Supported sales team members to drive growth and development.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Collected deposits or payments and arranged for billing.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Updated databases with new and modified customer data.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Promoted available products and services to customers during service, account management and order calls.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Mentored junior team members and managed employee relationships.
• Strengthened customer retention by offering discount options.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Collaborated with sales team members to stay current on inventory levels and resolve item issues.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Took special orders in person and over telephone, generating additional revenue every month.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Provided top quality control and eliminated downtime to maximize revenue.
• Surpassed sales goals through implementation of successful marketing strategies.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Prevented key account losses by researching discrepancies and correcting problems.
• Excelled in exceeding daily credit card application goals.
• Contacted customers about potential service upgrades, new services and account changes.
• Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Updated system with order specifics and customer details, preferences, and billing information.
• Oversaw warranty counseling process to manage expense controls.