Tonya Sloan Quick
Pharmacy Technician
Laurinburg,NC
Summary
Excellent communicator with a strong work ethic and organizational skills. Professional and personable, offering fifteen years of superior skills in team-based and independent working environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
- Operating pharmacy systems to obtain patient and drug information and process prescriptions.
- Coach pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers.
- Model and implement customer service best practices.
- Process manual claims for third party program prescription services in a timely and efficient manner.
- Lead Pharmacy Department inventory management activities: ordering, unpacking, checking and storing shipment of pharmaceuticals.
- Key Achievements
- 97% fill rate with accuracy including counting, measuring, and weighing medications.
- Mentored cashiers in their focus of becoming a Pharmacy Technician.
Pharmacy Operations Manager
Walgreens
07.2007 - Current
- Develop and actively apply knowledge base as patient care and the pharmacy industry evolves.
- Collaborate with store leadership and the pharmacy team to ensure proper day to day operations and timely execution of regulatory compliance.
- Model a customer focus and offer a seamless and personable patient experience and relate to the patients view point and model extraordinary care.
- Manage diverse priorities by enabling team members to multitask and prioritize needs of the business.
- Fostered change in organizational culture to be more open, transparent and accountable.
- Responsible for hiring, onboarding, training, developing performance management, discipline and termination of pharmacy technicians and cashiers.
- Key Achievements
- Accelerated medication reconciliation from 25% to 85% in one year.
- Cultivated a team for one of the lowest rated stores in the state to the top five.
Education
Pharmacy Tech - undefined
Fayetteville Technical Community College
01.2005
Skills
- Microsoft Office Suite
- Intercom
Certification
American Heart Association-Heart saver, BLS, CPR & AED, First Aid
CORE COMPETENCIES & AREAS OF EXPERTISE
- Organizational Restructuring
- Internal & External Communication
- Public Relation
- Motivational
- Culturally diverse
- Meticulous
- Conflict Resolution
Timeline
Pharmacy Operations Manager
Walgreens
07.2007 - Current
Senior Certified Pharmacy Technician
Walgreens
Pharmacy Tech - undefined
Fayetteville Technical Community College
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