Tonya Smiley

• Managed budget implementations, employee reviews, training, schedules.
• Managed a diverse team fostering a positive work environment and high employee satisfaction.

Implemented strategies to increase sales and profitability.

• Cultivated strong relationships to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Enhanced customer satisfaction leading to service improvements and repeat business.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Championed continuous improvement initiatives that enhanced operational performance across all departments.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.