Tonya Smith

Answering phone, updating policies, processing payments, quoting rates, binding quotes, filing claims, and making daily deposits.

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
• Processed customer transactions promptly, minimizing wait times
• Disbursed cash and checks accurately while maintaining security of cash drawers
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
• Monitored and reported suspicious activity in line with bank security policies
• Maintained friendly and professional customer interactions

Handling cash, processing transactions, counting money, and providing customer service.