Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Smith

Chesterfield,VA

Summary


Experienced and passionate customer service professional with a proven ability to deliver high-quality support and create positive, lasting customer relationships. Skilled in active listening, conflict resolution, and tailored problem-solving to meet individual client needs and drive satisfaction. Known for a collaborative, team-oriented approach and a commitment to maintaining an empowering, service-focused work environment. Adept at handling high-pressure situations with professionalism and empathy. Background in healthcare enhances ability to support clients with care, compassion, and attention to detail.

Overview

30
30
years of professional experience

Work History

Home Health Caregiver

BLR
04.2024 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.

TLC 2, Fulfillment (Universal)

Comcast, Xfinity
09.2015 - 04.2024
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Developed and implemented customer service policies and procedures.
  • Effectively communicates with field personnel regarding any customer-impacting concerns, minimizing needs for future contacts.
  • Prioritizes and dispatches service and installation requests. Reschedules and/or assigns jobs to technicians.
  • Monitors daily progress of Technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to Technicians daily.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a strong work ethic.

Bar Manager

Croakers Spot
01.2012 - 12.2015
  • Trained staff on proper bar procedures as well as safety regulations and productivity strategies.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks which increased bar sales, and customer-focused with every event.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies,
  • Boosted customer satisfaction by implementing innovative bar management strategies.
  • Enhanced team productivity through effective scheduling and task delegation.
  • Analyzed sales data to identify trends, adjusting happy hour menu offerings accordingly.

Project Coordinator

Capital One
03.1995 - 10.2012
  • Wrote technical narratives to document processes and design changes.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Streamlined project management processes by implementing new organizational tools and software.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.

Education

High School Diploma -

George Wythe High School
Richmond, VA
06.1986

Skills

  • Excellent Communication
  • Work Prioritization
  • Quality Assurance and Control
  • Critical Thinking
  • Detailed orientated
  • Willing to Learn
  • Team Leadership
  • Sorting and Organizing
  • Teamwork and Collaboration
  • Meal preparation
  • Vital signs monitoring
  • Personal hygiene assistance
  • Compassionate care
  • Medication administration
  • First aid and safety
  • Behavioral support
  • Medical charting

Timeline

Home Health Caregiver

BLR
04.2024 - Current

TLC 2, Fulfillment (Universal)

Comcast, Xfinity
09.2015 - 04.2024

Bar Manager

Croakers Spot
01.2012 - 12.2015

Project Coordinator

Capital One
03.1995 - 10.2012

High School Diploma -

George Wythe High School

Similar Profiles

CREATE PROFILE
Tonya Smith