Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tonya Smith

Cordova,TN

Summary

Ambitious, results-focused and experienced Selling Branch Manager with broad-based success in leading strategies that increase sales, revenue and profitability results. Analytical, decisive thinker with the ability to gain the trust and cooperation of staff, negotiate cost-effective vendor agreements and grow revenue through strong client relations and operations management activities. Excels within highly competitive environments where leadership skills are the keys to success. Willing to relocate to: Memphis, TN

Overview

13
13
years of professional experience
1
1

Certification of Excellence - Customer Service

Work History

Selling Branch Manager

Automation Personnel Services
01.2024 - Current
  • Select, lead, develop and coach branch staff to create a strong team environment.
  • Maximize office efficiency and profitability.
  • Operate branch within budget goals.
  • Manage WC and UC expenses and meet or exceed goals in each area. Initiate and support company policies and procedures for compliance.

Account Executive

Partners Personnel
05.2022 - 12.2024
  • Prospect and identify new opportunities
  • Lead generation
  • Client engagement
  • Solution presentation
  • Negotiation and closing
  • Relationship building
  • Collaboration
  • Reporting
  • Maintain accurate records of client interactions, sales activities, and sales pipeline in our CRM system.
  • Provide regular reports and updates

Selling Branch Manager

PeopleMark
04.2022 - 04.2023
  • Responsible for overseeing and coordinating all operations of a branch. Duties include hiring staff and heading the onboarding and staff training process, building rapport with customers and the community, creating and implementing strategies to improve productivity and sales performance in efforts to achieve the financial targets of the branch.

Senior Recruiter

Staffmark
11.2021 - 03.2022
  • Responsible for monitoring staffing services for the organization, interviewing potential candidates, and managing the onboarding of new employees. Evaluate various departmental operations to identify the needs of hiring additional staff by communicating with senior management.

Staffing Manager

Randstad
02.2017 - 10.2021
  • Targeted recruitment strategies effectively based on detailed personnel forecasts.
  • Identified training needs to design employee development, language training, and health and safety programs.
  • Built sales pipeline, managed prospects, ran sales reports, and managed customer accounts with Salesgear CRM system
  • Enhanced customer satisfaction with fast, knowledgeable service.
  • Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
  • Completed all tasks promptly and with minimal oversight.
  • Developed solid relationships with staff, customers, and vendors.

Project Specialist

Lowe's
06.2017 - 02.2019
  • Interviewing customers and performing detailed site inspections to collect project specifications and develop comprehensive Kitchen and Bath plans & quotes
  • Actively managing the sales cycle to close leads
  • Presenting plans to customers in-home or in-store and moving to close the sale
  • Reviewed subcontractor scopes, schedules, and work against project blueprints.
  • Prepared and submitted accurate budget estimates and cost tracking reports.
  • Managed project documentation and supervised administrative field staff keeping files updated.

Sales Executive

Alsco
01.2012 - 01.2018
  • Solicit and secure new clients, sell and promote all approved lines of service or product within a designated sales territory.
  • Surpassed sales key performance indicators (KPIs).
  • Continually meet or exceed sales quotas and expectations.
  • Proactively identify, solicit and motivate targeted prospects using a variety of methods such as cold-calling, lead qualifying, presenting proposals and sales funnel management.
  • Build relationships, communicate openly, educate customers, manage customer needs and proactively work with other departments to smoothly transition a new customer.
  • Attend/work trade shows and marketing events as required. - Monitor and report competitive activity.

Education

BBA -

Strayer University
Memphis, TN

Skills

  • Negotiation
  • Customer service
  • Sales management
  • Leadership
  • Payroll
  • Cold calling
  • Interviewing
  • Bookkeeping
  • Social media strategy (10 years)
  • Marketing
  • Operations management
  • Manufacturing
  • Recruiting
  • CRM software
  • Time Management
  • Employee Onboarding
  • Team management
  • Sales Pipeline
  • Account management
  • Supervising experience
  • Training & development

Accomplishments

  • Repeatedly received recognition from superiors for excellence in service.
  • Increased monthly revenue 57% through implementation of strategic initiatives.

Timeline

Selling Branch Manager

Automation Personnel Services
01.2024 - Current

Account Executive

Partners Personnel
05.2022 - 12.2024

Selling Branch Manager

PeopleMark
04.2022 - 04.2023

Senior Recruiter

Staffmark
11.2021 - 03.2022

Project Specialist

Lowe's
06.2017 - 02.2019

Staffing Manager

Randstad
02.2017 - 10.2021

Sales Executive

Alsco
01.2012 - 01.2018

BBA -

Strayer University

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Tonya Smith