Tonya Smith
Austin
Summary
Results-driven individual with a strong commitment to ensuring a positive guest experience. Skilled in addressing customer concerns and improving satisfaction through effective communication. Focused on achieving positive results while maintaining brand integrity.
Overview
6
6
years of professional experience
Work History
Pet Sitter
Self Employed Services
Galveston
02.2021 - 07.2023
- Established strong relationships with pet owners to ensure trust and communication.
- Coordinated special care instructions for pets with unique requirements or conditions.
- Utilized pet care software to manage appointments and client information securely.
Front Desk Receptionist
Quality Inn
Weatherford
03.2018 - 12.2019
- Performed data entry into computer systems to maintain accurate records of customer information.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Handled guest complaints with professionalism and empathy.
- Answered phone calls and responded to guest inquiries promptly.
Housekeeping Supervisor
Quality Inn
Weatherford
03.2017 - 02.2018
- Inspected guest rooms and public areas for quality assurance and compliance.
- Enforced hotel policies and procedures to promote a safe working environment.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Education
High School Diploma -
Crosstimbers Academy
Weatherford, TX05-2008
Some College (No Degree) - Cultural Anthropology
North Central Texas College
Gainesville, TXSome College (No Degree) - World Religion
North Central Texas College
Gainesville, TXSkills
- Inventory management
- Quality assurance protocols
- Complaint resolution
- Problem solving
- Effective communication
- Professional demeanor
References
References available upon request.
Timeline
Pet Sitter
Self Employed Services
02.2021 - 07.2023
Front Desk Receptionist
Quality Inn
03.2018 - 12.2019
Housekeeping Supervisor
Quality Inn
03.2017 - 02.2018
High School Diploma -
Crosstimbers Academy
Some College (No Degree) - Cultural Anthropology
North Central Texas College
Some College (No Degree) - World Religion
North Central Texas College
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