TONYA SMITH-WASHINGTON
Phoenix,AZ
Summary
Motivated professional with extensive experience in customer service and administrative tasks.
Overview
16
16
years of professional experience
Work History
Legal Assistant
Ackerman Law
12.2022 - Current
- Organized documents to manage paper and electronic filing systems of clients
- Filed court documents and legal pleadings with court clerk on behalf of attorneys
- Prepared and drafted correspondence and legal forms to maintain smooth communications
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation
- Reviewed Deed of Trust, Title Commitment and prior Wills, Estates, and Trust documents
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Behavioral Job Coach
Toward Maximum Independence
06.2018 - 05.2021
- Provided ongoing guidance and support to clients throughout job search and onboarding process
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges
- Collaborated with local employers to identify job opportunities for clients
- Developed and maintained relationships with community resources to support job coaching
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history
- Kept detailed records of individual histories, scores, and documents
- Assisted clients in building successful job search strategies
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence
- Coordinated community resources and secured referrals.
Administrative Assistant
Telerent Leasing
07.2008 - 03.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Processed payments and applied to customer balances
- Researched accounts and completed due diligence to resolve collection problems
- Used skip tracing and other techniques to locate debtors
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Entered client details and notes into system for interdepartmental access and review
- Responded to customer inquiries and provided detailed account information
- Generated and distributed monthly customer statements
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Senior Patient Financial Service Representative
Banner University Medical Center
05.2016 - 01.2018
- Contacted customers to discuss past-due accounts and negotiated payment plans
- Responded to customer inquiries and provided detailed account information
- Maintained accurate records of customer accounts, payments and payment plans
- Entered client details and notes into system for interdepartmental access and review
- Worked with customer to create debt repayment plan based on current financial condition
- Processed debtor payments and updated accounts to reflect new balance
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
- Generated and distributed monthly customer statements
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
HIMS TECH
Banner University Medical Center Phoenix
12.2015 - 04.2016
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Maintained quality assurance and customer satisfaction objectives
- Inspected equipment to identify areas of wear or causes of malfunctions
- Applied critical thinking and research to address complex issues
- Organized work to meet demanding production goals
- Completed job reports and logs immediately following service calls
- Kept accurate log of requests for medical information and records
- Reviewed charts and flagged incomplete or inaccurate information
- Communicated effectively with staff, patients, and insurance companies by email and telephone
- Maintained patient records in compliance with security regulations.
Administrative Assistant
Telerent Leasing
07.2008 - 03.2013
- Created and maintained databases to track and record customer data
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Persistently reached out to customers with extremely past due accounts to recover lost revenue
- Negotiated with account holders to devise repayment plans and minimize collections receivables
- Processed payments and applied to customer balances
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Education
Bachelor of Science - Criminal Justice/Social Work
Northern Arizona University
Flagstaff, AZ05.2026
Associate of Science - Paralegal Studies
Yavapai College
Prescott, AZ05.2024
No Degree - Medical Assisting
American Business And Technology University
Saint Joseph, MO12.2018
Associate of Science - Health Information Technology
Pima Community College
Tucson, AZ12.2017
High School Diploma -
Destiny Honors Academy
Killeen, TX05.2003
Skills
- Clerical Support
- Invoice Processing
- Mail handling
- Microsoft Office Suite
- Bookkeeping
- Correspondence Writing
- Customer Service
- Data Entry
- Microsoft Outlook
- Invoicing and collections
- Accounts Payable and Receivable
- Invoicing and Billing
- Payroll Processing
Tty Line
919.391.5535
Timeline
Legal Assistant
Ackerman Law
12.2022 - Current
Behavioral Job Coach
Toward Maximum Independence
06.2018 - 05.2021
Senior Patient Financial Service Representative
Banner University Medical Center
05.2016 - 01.2018
HIMS TECH
Banner University Medical Center Phoenix
12.2015 - 04.2016
Administrative Assistant
Telerent Leasing
07.2008 - 03.2018
Administrative Assistant
Telerent Leasing
07.2008 - 03.2013
Bachelor of Science - Criminal Justice/Social Work
Northern Arizona University
Associate of Science - Paralegal Studies
Yavapai College
No Degree - Medical Assisting
American Business And Technology University
Associate of Science - Health Information Technology
Pima Community College
High School Diploma -
Destiny Honors Academy