Tonya S Parker
Summary
Developed analytical and strategic planning skills in fast-paced, team-oriented environment. Effective at identifying inefficiencies and implementing data-driven solutions. Seeking to transition into new field, leveraging strong problem-solving and project management abilities.
Overview
25
25
years of professional experience
Work History
Management Analyst
US Department of Health and Human Services
04.2013 - Current
- Provide high level of expertise and support to senior management on strategic initiatives
- Advise program officials on policies and procedures including actions to be taken to accomplish work in accordance with established requirements
- This includes advising program officials on multiple enterprise wide IT customer support needs, both from an internal and external stakeholder perspective; transforming their business needs and requirements into streamlined solutions to capitalize on IT investment strategies with sound returns on investment, while ensuring sound cybersecurity processes and policies are adhered to
- Led the IT Strategic Planning Process for the CIO Council and IT Executive committee, beginning with an evaluation of the needs of the agency, conducting a SWOT (Strengths, Weaknesses, Opportunities and Threats) Analysis to ensure proper alignment of priorities
- Included cybersecurity policy compliance in all IT strategic planning activities
- Included vendor management rules and policies into planning of IT Strategic Plan
- Led the process to create measurable goals and action plans with clear metrics and a framework for accountability in completing the actions
- Coordinated and planned extraordinarily successful CIO Summits to gain buy-in directly from all key stakeholders and to ensure clear and concise communication of performance planning expectations
- Handles any issues from the CIO community that could be resolved outside of the department-level CIO involvement and ensured high level of satisfaction with the CIO community
- Review established requirements to determine IT Modernization initiatives that can support the established needs and requirements
- Compile data and prepare complex administrative and management reports that emanate from the Agency or high echelons in the organization
- Review and evaluate managerial policies and procedure to determine gaps where additional guidance is needed and analyzes the impact of new or proposed legislation on Agency operations
- Lead in establishing sound acquisition strategies to benefit the department and develop GCE (Government Cost Estimates) for various projects by researching cost examples, best practices, and current costs of such projects
- Analyze program requirements and needs to determine technology tools and enhancements to streamline processes and reduce cost of program delivery
- Perform cost benefit analysis on information technology assets supporting programs to ensure sound acquisition strategies and cost efficiencies
- Lead the Office of Enterprise Services (OES) Division input into the OCIO Portal that outlines services OES provides throughout the Department
- Analyze and evaluate the management practices and methods, and administrative operations of substantive organizations and functions
- Identifies best practices and advises organizational leadership on how to adopt them throughout the organization
- Prepare reports of findings and recommendations considering such factors as actual accomplishments versus established goals, adequacy of existing versus new programs and cost incurred in the conduct of the program to achieve high levels of organizational performance
- Develop implementation plans with milestones, timetables and audit trails and evaluation procedures that ensured on-time, cost-effective project/program accomplishment
- Conduct data gathering using quantitative analysis, surveys, research to justify proposals
- Recommend procedures or modifications to existing guidance to improve the efficiency and effectives of managerial operations
- Develop or modify procedures and studies that address managerial or administrative functions within IT programs
- Serve as a critical partner in the Enterprise Performance Life Cycle (EPLC) process
- Analyze and evaluate IT investments during various Stage Gates and look for opportunities to eliminate duplication, build enterprise-wide systems and use shared services for cost savings
- Ensure projects are in compliance with regulations and established policies, procedures and standards and determine if the project meets the phase exit criteria, thus promoting a high performing organization
- Facilitate relationship management with agency CIOs to build networks and foster professional alliances within HHS Operating Divisions as well as other Federal agencies in several Governance activities such as (1) Facilitating IT Steering Committee and Executive Review Board meetings
- (2) Represent the OCIO in other Governance bodies meetings within the operating divisions; and (3) Participate in special projects to identify and analyze user requirements, conduct systems comparative and gaps analysis, and challenges facing the organization; formulate and evaluate possible courses of action for resolving project risk and constraints
- Lead the Electronic Records Management (eRM) Roadmap integrated project team and the Program Management Reviews of the top IT projects for the fiscal year
- Supervisor: Jamie Robinson (2028701675)
- Okay to contact this Supervisor: Yes
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
- Served as a subject matter expert on management analysis principles, providing valuable counsel to stakeholders during critical business planning sessions.
- Performed detailed financial analyses to support budgeting decisions and resource allocation efforts within the company.
- Provided expert guidance on best practices, resulting in improved overall organizational effectiveness.
Program Analyst/Technical Trainer
Mantech International Corporation
04.2009 - 09.2012
- Management and Analytics
- Perform duties which require the review of the effectiveness, quality, timeliness and efficiency of work requirements, processes and implementation in activities conducted by ManTech
- Perform at the expert level of knowledge in the analysis of training policy and precedence and the effect of requirements on assigned programs, ensuring that appropriate skills are developed and maintained
- Analyze planning cost and schedule estimates to ensure compliance with established guidance and other applicable regulations and requirements
- Determine completeness and validity of planning and training estimates
- As a result of analysis, make recommendations for corrections and/or improvements
- Establish and implement procedures regarding independent review of approved performance and training data
- Perform reviews of data to assess progress and perform statistical analysis to determine potential impacts on future costs, schedule, funding requirements and training needs
- Keep management informed of actual and projected statistical deviation from plans and make recommendations to management to correct any deviations
- Develop and maintain a tracking system to ensure that skills gaps are understood and closed through varying levels and degrees of training for each employee
- Advise and work with management team to ensure development plans for all employees address skills gaps through an effective training curriculum
- Serve as committee chair to address IT workforce training issues associated with customer productivity challenges addressed by innovative productivity tools: included are Microsoft Office Suite, WordPerfect, Adobe, Windows, and other data management tools
- Manage and approve acquisition of the inventory of training tools required by the IT staff
- Track training and certifications and recommend future certification requirements of the company based upon forecasts of future business
- Training
- Assess customer requirements and develop training courses and manuals to address the requirements and develop skills to enhance productivity in the workplace
- Serves as the Subject Matter Expert (SME) on customer requirements and excellence of training materials
- Develop effective training guides for customer support employees
- Provide group and individual training to other customer support specialists on technical issues and new customer support technologies such as Microsoft 2010 Suite and the use of the Blackberry
- Provide exceptional training to employees of DOJ on all productivity tools
- Develop computer based training modules using Captivate in the areas of Microsoft Word, PowerPoint, Excel
- Dispute Resolution
- Managed disputes over training requests by listening to the complaints of the employees, determining the employees’ skill requirements based upon the development plan and agreed to training plans, discussed situation with appropriate supervisor to try to resolve the complaint, helped find resolutions such as budget adjustments, referred any unresolved issues to management with recommendations for resolution
- Customer Service
- Plan and deliver customer assistance on new innovative software solutions such as Windows 7 and Microsoft Outlook 2010, amongst others
- Develop customer support policies, procedures and standards to address training challenges and requirements that result in enhanced quality and responsiveness of customer required training
- Increased the quality and responsiveness of customer support services, as evidenced by 'customer service' recognition contributing to the department’s ability to effectively serve its customer base
- Facilitated effective communication between team members, fostering a positive work environment conducive to collaboration.
- Monitored program performance against established benchmarks, taking corrective action as needed to realign with desired outcomes.
- Trained team members on new software tools, improving overall productivity and efficiency.
- Developed detailed project plans outlining tasks, timelines, dependencies, and resource requirements for successful execution of complex initiatives.
- Managed cross-functional teams, resulting in successful completion of program objectives.
- Identified opportunities for process improvement, resulting in increased operational efficiency across the organization.
- Reviewed program implementation plans to assess risk and feasibility.
- Analyzed unstructured information to derive key insights.
- Implemented quality assurance measures, leading to a significant reduction in errors and rework.
- Conducted thorough risk assessments to identify potential issues and develop mitigation strategies.
- Developed and maintained project schedules, ensuring key milestones were met on time and within budget.
- Collaborated with stakeholders to define clear program goals and establish performance metrics.
- Led change management initiatives to ensure smooth transitions during periods of organizational growth or restructuring.
- Established strong relationships with vendors and suppliers, negotiating favorable contracts that supported program needs while minimizing costs.
- Helped solve diverse program problems with in-depth analysis.
- Increased stakeholder satisfaction by delivering timely and accurate reports on program progress.
- Optimized resource allocation through careful analysis of program requirements and constraints.
- Coordinated closely with finance teams to manage budgets effectively throughout the lifecycle of each project or initiative.
- Enhanced program efficiency by streamlining processes and implementing data-driven improvements.
- Evaluated vendor proposals for cost-effectiveness, technical feasibility, and alignment with program objectives.
- Conducted comprehensive risk assessments for projects, mitigating potential issues before they impacted program timelines or outcomes.
Management Analyst/Executive Assistant
US Department of Housing and Urban Development
08.2002 - 04.2009
- Management
- Develop and advise staff on current and new administrative procedures to ensure effective office operations
- Train staff on new policies and procedures and supervise administrative staff supporting key executives in the Field Policy and Management Office
- Prepare workshop logistics including providing documents in preparation for outside conferences
- Prepare travel vouchers for all employees within my immediate division and the legal division
- Handle travel arrangements, expense sheets, agendas, check requests and other functions related to travel and expense for my principle to ensure travel accuracy within guidelines and timely submission of expense reports and reimbursements
- Prepare closing files for the legal division
- Ensure all required documents are available for mortgage closings
- Ensure all documents are tracked for timeliness of responses
- Assist in administrative duties for the legal division in the absence of the paralegal
- Maintain filing for the legal library and subject matter files
- Maintain calendars for my principle and the Field Policy and Management (FPM) immediate division
- Schedule meetings for key officials of the office, securing meeting locations and ensuring necessary equipment for productive collaboration
- Maintain time and attendance records for 110 employees
- Dispute Resolution
- Served as dispute mediator and assistant ombudsman for Senior Director for internal as well as external complaints
- For internal employee complaints, I interviewed the complainant to determine the details of the complaint
- I gathered facts concerning the complaint and interviewed those employees named in the complaint or witnesses to the facts I researched the policies of the department and human resource procedures
- After gathering the information and facts, I wrote up a report with recommendations and presented to the Senior Director
- My recommendations were based upon a win-win scenario for the parties involved that would resolve the problem without jeopardizing the policies and procedures of the department
- I was sensitive to what the parties wanted to achieve and what was practical for the department and the situation
- The Senior Director rarely if ever changed my recommendations
- For external fair housing practices and complaints and unsafe living conditions within subsidized housing, I gathered all the information and facts surrounding the complaint
- I interviewed and listened to the citizen making the complaint
- I also interviewed and listened to the functional lead that the complainant alleged to cause the problem
- I then researched all of the pertinent information on the housing project
- I reviewed precedent cases and reviewed the policies and practices of the department
- With this information, I wrote a report detailing the complaint and my recommended solution supporting these recommendations with policies, procedures, precedent cases, and what I judged to be a fair resolution for the citizen
- The Senior Director rarely if ever changed my recommendation
- Training Coordination
- Established training objectives and criteria to track success – criteria was met for timely and complete submission of documents required on regular basis
- Developed and delivered training on documentation standards to be followed for key processes
- Tracked training and workshop requests, and communicated status regularly to staff and participants and tracked certification status for attendees
- Ensured all training requests are fulfilled including shopping for best locations & vendors, arranging for payment, and reconciliation of payment and attendance with full status reporting to attendees
- Customer Service
- Responsible for ensuring a high level of customer service by employees handling the receptionist desk as well as phone calls from a variety of outside clients, including members of congress
- Provided guidance for the direction of callers to the appropriate office when necessary
- Supervised the handling of problems on the first call in an excellent manner
- Budget
- Prepared fiscal budget documents in Microsoft Excel
- Developed and tracked budget for training and travel
- Communications
- Performed final reviews of documents to ensure accurate and effective communications consistent with standards for such documents
- Prepared correspondence for my principle and other key executives using Microsoft Word and other productivity tools
- Oversaw the handling of all incoming mail for the Field Office Director, re-route mail to the appropriate office if necessary
- Improved operational efficiency by streamlining processes and implementing best practices in management analysis.
- Developed comprehensive reports, providing valuable insights into business performance and aiding in strategic planning efforts.
Court Clerk
District Court of Maryland Baltimore City
04.2000 - 08.2002
- Worked directly with the public providing information on court dates, outstanding traffic tickets
- Assembled criminal and traffic dockets for judges
- Entered criminal citations into the database, prepared dockets for court
- Worked directly with attorneys to reschedule court dates, and processed criminal charge papers
Education
Bachelor of Arts -
University of Maryland Global Campus
Hyattsville, MD05-2016
Skills
- Client relationship management
- Policy analysis
- Business process improvement
- Business analysis
Timeline
Management Analyst
US Department of Health and Human Services
04.2013 - Current
Program Analyst/Technical Trainer
Mantech International Corporation
04.2009 - 09.2012
Management Analyst/Executive Assistant
US Department of Housing and Urban Development
08.2002 - 04.2009
Court Clerk
District Court of Maryland Baltimore City
04.2000 - 08.2002
Bachelor of Arts -
University of Maryland Global Campus
Similar Profiles
Beth Nicole Douglas PerrineBeth Nicole Douglas Perrine
Office Senior Advisor, Office of Civil Rights at U.S. Department of Health and Human Services, Health Resources and Services AdministrationOffice Senior Advisor, Office of Civil Rights at U.S. Department of Health and Human Services, Health Resources and Services Administration
HEATHER LIVINGSTONHEATHER LIVINGSTON
Medical Support Assistant/Purchased Referred Care Technician at Department of Health and Human Services/Indian Health ServicesMedical Support Assistant/Purchased Referred Care Technician at Department of Health and Human Services/Indian Health Services
Tevin WarrenTevin Warren
Senior Health Communications Specialist (GS-14) at U.S. Department of Health and Human Services (HHS), Office of the Assistant Secretary of Health (OASH), Office of Infectious Disease and HIV/AIDS Policy (OIDP)Senior Health Communications Specialist (GS-14) at U.S. Department of Health and Human Services (HHS), Office of the Assistant Secretary of Health (OASH), Office of Infectious Disease and HIV/AIDS Policy (OIDP)
DIANA MARGARET GOMESDIANA MARGARET GOMES
Supervisory Administrative Services Branch Chief to the Commissioned Corps Headquarters (CCHQ) at Department of Health and Human Services (DHHS) Office of the Assistant Secretary for Health (OASH)Supervisory Administrative Services Branch Chief to the Commissioned Corps Headquarters (CCHQ) at Department of Health and Human Services (DHHS) Office of the Assistant Secretary for Health (OASH)
Prassannjeet MajiPrassannjeet Maji
Management Analyst at HSBC BANKManagement Analyst at HSBC BANK