- Strategy Games
- Swimming
- Spending time with my children and family
Tonya Staton
Charlotte,North Carolina
Summary
Dynamic Client Service Manager with a proven track record at Mood Media LLC, enhancing client satisfaction and retention through exceptional communication and customized service plans. Skilled in client relationship building and schedule management, successfully managed multiple projects and resolved escalated issues, safeguarding the company's reputation.
Overview
21
21
years of professional experience
Work History
Client Service Manager
Mood Media LLC
12.2020 - Current
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Successfully resolved escalated client issues, restoring trust and safeguarding the company''s reputation.
Account Manager SMB
Mood Media
07.2003 - 07.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Education
High School Diploma -
Forest Hills High School
Marshville, NC06-1986
Skills
- Client relationship building
- Resource referrals
- Exceptional communication
- Customer relations
- Schedule management
- Client services
Accomplishments
Won SIP Trip as Account Manager
Account Manager Top Performer
Managed a large group of accounts along with multiple sales executives and had the top retention number for twelve months.
Interests
Timeline
Client Service Manager
Mood Media LLC
12.2020 - Current
Account Manager SMB
Mood Media
07.2003 - 07.2019
High School Diploma -
Forest Hills High School
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