Video Games
Tonya Stephens
Fayetteville,North Carolina
Summary
Knowledgeable food service professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through food service experience.
Overview
11
11
years of professional experience
Work History
Key Holder Hourly
Mash House Brewing Company
06.2024 - Current
- Oversee daily operations, ensuring smooth workflow and high customer satisfaction, enhancing guest experience
- Coordinate between serving and kitchen staff, improving communication and efficiency
- Handle restaurant opening/closing, maintaining security and operational readiness
- Assemble food trays and deliver to tables, ensuring timely and accurate service
- Manage server cash-out process, ensuring accurate financial transactions
- Balance safe before and after shifts, maintaining financial integrity
- Prepare daily sales reports, providing insights for business decisions
- Greet and seat guests, ensuring efficient table turnover and a positive dining experience
- Coordinate with kitchen and waitstaff to manage reservations and waitlists effectively
- Resolve guest complaints promptly, maintaining customer satisfaction
- Utilize reservation software to optimize seating and reduce wait times
- Receive and assemble take-out orders, ensuring accuracy and timeliness
Host
Mash House Brewing Company
11.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted Servers during busy hours by bussing tables and running food.
- Answered customer questions about hours, seating, and menu information.
- Monitored restaurant capacity and kitchen ticket times to ensure accurate wait times for guests.
- Provided exceptional customer service, addressing and resolving any issues or concerns promptly.
- Trained new host staff members on company policies, procedures, and best practices to maintain consistent service standards across shifts.
- Ensured a welcoming atmosphere by maintaining a clean, well-organized, and inviting reception area.
Shift Leader
Cinnabon
04.2014 - 10.2023
- Supervised daily operations, ensuring team efficiency and customer satisfaction.
- Managed inventory and supplies, preventing shortages and maintaining optimal stock levels, contributing to consistent service quality
- Trained and supervised new employees on bakery operations and procedures.
- Resolved customer complaints promptly, improving overall customer experience and fostering repeat business
- Baked fresh inventory every 30 minutes
- Handled all POS transactions
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Operated and maintained bakery equipment, including ovens and mixers.
Education
Associate of Arts -
Sandhills Community College
Pinehurst, NC12.2013
High School Diploma -
Sandhoke Early College High School
Raeford, NC12.2013
Skills
- Time management
- Problem-solving
- Customer service
- Financial management
- Communication
- Conflict resolution
- Inventory management
- Cash handling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteHybridImportant To Me
4-day work weekWork-life balanceFlexible work hoursWork from home optionInterests
Reading
Japanese Anime
Timeline
Key Holder Hourly
Mash House Brewing Company
06.2024 - Current
Host
Mash House Brewing Company
11.2023 - Current
Shift Leader
Cinnabon
04.2014 - 10.2023
Associate of Arts -
Sandhills Community College
High School Diploma -
Sandhoke Early College High School
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