Tonya Stewart
NC
Summary
Hard-working, experienced, and committed workforce manager seeking to combine advanced coursework and hands-on experience in talent management into a challenging career- solving practical staffing problems within an organization and leveraging social platforms and professional networks to source potential talent and grow relationships.
Comprehensive accomplishments in operations management, program development, quality improvement, and regulatory compliance. Experienced in policy development and implementation. Detail-oriented, with demonstrated ability to deliver mission-critical results. Renowned for excellent interpersonal communication and leadership skills
Overview
8
8
years of professional experience
Work History
Regional Manager
Community Innovations, Inc.
Greensboro, NC
03.2023 - Current
- Supervise 6 Program Managers and 3 Clinical Supervisors/Qualified Professionals
- Manage and supervised the hiring process for employees across different regions in 7 ICF Group Homes serving individuals with Intellectual/Developmental Disability.
- Create documentation for new hires and developed files in compliance with HR protocol.
- Ensure compliance with education, privileging, and supervision standards for all staff members.
- Assist with recruitment, interviews, and hiring.
- Provide new employees with information and training.
- Monitor overall performance of Program Managers and Clinical Supervisors/Qualified Professionals evaluations
- Oversee implementation of programs and services for individuals with Intellectual/Developmental Disability based on requests from MD referring and authorizing bodies
- Ensures compliance with statutory, certification, and license regulations and standards
- Ensure compliance with all relevant company policies, including HIPAA guidelines, DHHS rules, and state/federal Medicaid requirements
- Maintain effective communication with Clinical Supervisors and Program Managers to guarantee compliance with requests from LOC/LME documentation review teams for submitting additional supporting material and completing note corrections.
- Manage and controlled the Program budget.
MIDDLE SCHOOL SOCIAL STUDIES TEACHER
Guilford County Schools
Greensboro, NC
01.2021 - 04.2023
- Managed classroom setting and student behavior while teaching and overseeing work output
- Created comprehensive teaching and learning materials for classroom instruction, encompassing lesson plans, examinations, assignments, and projects that engaged students' diverse abilities
- Modified lesson plans and materials to meet students' current learning levels
- Monitored and tracked student progress, issuing consistent grades.
- Established ongoing communication channels with parents and legal guardians to ensure regular updates on student progress.
- Participated in collaborative efforts to enhance teaching techniques and maintain ongoing feedback loop
- Facilitated achievement of educational benchmarks and school performance targets for students in alignment with their grade levels.
- Developed clear objectives for lessons, units, and projects and effectively communicated them to students
- Maintained a structured learning environment by setting guidelines for student behavior and conduct
- Developed course objectives and outlines based on curriculum guidelines and the requirements of states and schools.
MIDDLE SCHOOL SPECIAL EDUCATION INCLUSION/RESOURCE TEACHER
Guilford County Schools
Greensboro, NC
08.2019 - 01.2021
- Updated student performance, utilizing data-driven decision-making.
- Contributed to the development of curriculum standards
- Developed, coordinated, and tracked individual student plans for all special services
- Developed, supported implementation, and monitored progress on IEP
- Co-taught mathematics to students with disabilities alongside a regular education teacher
- Taught resource Math & inclusion
- Provided inclusion push-in support in regular education classrooms
- Created a stimulating and structured learning environment to motivate and engage students
- Implemented individualized classroom instruction to meet student needs.
Family Intensive In-Home License QMHP-C
Strategic Therapy Associates
Danville, VA
07.2017 - 08.2019
- Provided counseling services to individuals of all ages.
- Connected clients with necessary resources to enhance their daily living, facilitated the completion of Individualized Service Plans (ISPs) and progress notes, actively participated in therapy sessions with clients
- Provided innovative, effective and change-oriented community-based therapeutic mental health services to resolve at-risk situations for individuals, eliminating the need for out of home/community placement or psychiatric hospitalization.
- Provided home therapy counseling to at-risk families, addressing multiple issues and concerns, effectively preventing child removal.
Supported Employment Team Lead Supervisor
Monarch
Greensboro, NC
08.2016 - 07.2017
- Recruited and provided training to Employment Support Professionals and Peer Vocational Mentors
- Evaluated job performance and assisted staff members in setting goals to enhance their performance
- Managed and processed staff timesheets and payroll efficiently
- Facilitated effective coordination among ESP, consumer's mental health treatment team, support providers, and significant others to enhance overall care delivery
- Created job opportunities, conducted initial assessments of consumers, established professional connections with employers, facilitated successful job placements through collaborative efforts with Vocational Rehabilitation.
- Facilitated weekly vocational unit meetings for the Supported Employment Team to provide group supervision following IPS principles and procedures.
- Conducted career profile activities and developed personalized employment objectives, enhancing consumer interviewing abilities and offering job assistance.
- Performed monthly audits of medical charts to record employment results derived from ESP. Captured job dates, hours worked, wages earned, employers and job titles.
- Collaborated with ESP's to assess employment outcomes regularly, aiding in setting numerical objectives for improved performance and developing actionable plans to achieve them.
- Conducted fidelity reviews to guarantee agency's adherence to key elements of evidence-based supported employment model - IPS (Dartmouth Model)
- Effectively communicated with clients on a daily basis and performed quality assurance and improvement tasks which involved monthly outcome measurement reports, record reviews, and surveys.
Education
Masters of Arts in Human Services -
Concordia University
Bachelors of Science in Criminal Justice -
Guilford College
Associates Degree in Criminal Justice -
Guilford Technical Community College
Skills
- Problem Solving
- Recruitment & Hiring
- Onboarding Specialist
- Time Management
- Employee Relations
- Training and Development
- Policy and Procedure Development
- Business Development & Planning
Timeline
Regional Manager
Community Innovations, Inc.
03.2023 - Current
MIDDLE SCHOOL SOCIAL STUDIES TEACHER
Guilford County Schools
01.2021 - 04.2023
MIDDLE SCHOOL SPECIAL EDUCATION INCLUSION/RESOURCE TEACHER
Guilford County Schools
08.2019 - 01.2021
Family Intensive In-Home License QMHP-C
Strategic Therapy Associates
07.2017 - 08.2019
Supported Employment Team Lead Supervisor
Monarch
08.2016 - 07.2017
Masters of Arts in Human Services -
Concordia University
Bachelors of Science in Criminal Justice -
Guilford College
Associates Degree in Criminal Justice -
Guilford Technical Community College
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