Summary
Overview
Work History
Skills
Timeline
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Tonya Stokes

Tonya Stokes

Finance Manager
Glen St Mary,FL

Summary

Financial Branch Manager with a track record of enhancing branch profitability and increasing loan approval rates through strategic initiatives. Expertise in loan underwriting and relationship management, consistently exceeding performance targets. Focused on fostering innovation and employee development to achieve sustainable growth and high customer satisfaction. Experienced Sales Consultant with a proven ability to drive revenue and expand business operations.

Overview

7
7
years of professional experience

Work History

Finance & Sales Consultant

Normandy Home Center
09.2024 - Current
  • Guide clients through the sales process, achieving high customer satisfaction and closing rates.
  • Identify customer needs, providing tailored solutions that enhance reputation.
  • Collaborate with team to streamline operations, boosting efficiency and sales volume.
  • Analyze market trends to inform sales strategies, driving consistent revenue growth.
  • Leverage product knowledge and customer-centric approach to drive sales, consistently exceeding monthly targets and fostering long-term client relationships.
  • Collaborate with team to create innovative sales strategies, resulting in increased customer satisfaction and repeat business for Normandy Homes.
  • Analyze market trends and customer preferences to tailor sales pitches, leading to improved conversion rates and higher average transaction values.
  • Cultivated partnerships with community groups, boosting brand visibility and customer engagement.

Branch Manager

CFS Financial
Glen St Mary, USA
11.2022 - 03.2024
  • Enhanced branch profitability through strategic planning and operational efficiency.
  • Increased loan approval rates by refining risk assessment processes for automotive and personal loans.
  • Led and mentored branch staff, ensuring top-tier customer service and operational excellence.
  • Designed and launched marketing initiatives, expanding customer base and elevating brand presence.
  • Lead branch operations, overseeing financial services and team performance.
  • Implement strategic initiatives to enhance customer satisfaction and drive revenue growth.
  • Spearhead digital transformation initiatives, streamlining processes and introducing cutting-edge financial products.
  • Foster a culture of innovation among staff.
  • Exceed branch targets consistently, optimizing resource allocation and operational efficiency.
  • Develop and execute data-driven strategies to capture market share.

Branch Manager

Nicholas Financial
01.2022 - 11.2022
  • Cultivated community ties to enhance product visibility and service uptake.
  • Boosted branch profitability through strategic initiatives.
  • Enhanced loan approval rates while reducing credit risk.
  • Led branch staff to deliver exceptional customer service.
  • Trained employees to align with company standards and improve sales.
  • Led branch operations, driving revenue growth and optimizing team performance.
  • Implemented strategic initiatives resulting in improved customer satisfaction and operational efficiency.
  • Fostered a cohesive team environment, promoting open communication and knowledge sharing.
  • Mentored staff members, facilitating professional growth and skill development.
  • Conducted in-depth market analysis to identify growth opportunities.
  • Utilized data-driven insights to make informed decisions, leading to substantial improvements in branch performance.
  • Developed and executed long-term strategic plans aligned with company goals.
  • Anticipated industry trends, positioning the branch for future success and sustainable growth.
  • Implemented customer satisfaction monitoring, enhancing feedback processes and service quality.
  • Guided junior staff in daily tasks, fostering skill development and operational efficiency.
  • Collaborated with departments, ensuring seamless operations and compliance with regulations.
  • Conducted employee performance reviews, identifying improvement areas and boosting productivity.
  • Developed operational strategies, resulting in increased efficiency and measurable outcomes.
  • Led financial operations, optimizing processes and driving revenue growth.
  • Implemented cost-saving measures, resulting in substantial profit margin improvement.

Assistant Manager

PFS Financial
12.2017 - 01.2022
  • Cultivated community ties to enhance product visibility and service uptake.
  • Boosted branch profitability through strategic initiatives.
  • Enhanced loan approval rates while reducing credit risk.
  • Led branch staff to deliver exceptional customer service.
  • Trained employees to align with company standards and improve sales.

Skills

  • Loan underwriting and risk mitigation
  • Branch profitability and operations management
  • Sales coaching and mentoring
  • Business development and marketing
  • Employee development and training
  • Relationship management and customer engagement
  • Interviewing and hiring processes
  • Time management and multi-tasking
  • Decision-making and problem-solving
  • Collections and financial services
  • HR responsibilities
  • Records management
  • Prospecting clients
  • Territory management
  • Upselling techniques
  • Professionalism
  • Account management

Timeline

Finance & Sales Consultant

Normandy Home Center
09.2024 - Current

Branch Manager

CFS Financial
11.2022 - 03.2024

Branch Manager

Nicholas Financial
01.2022 - 11.2022

Assistant Manager

PFS Financial
12.2017 - 01.2022

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Tonya StokesFinance Manager