Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Stone

Customer Service
Lakeside,AZ

Summary

Driven Property Manager with a proven track record at Vim Residential Management, adept in property inspections and rent collection, enhanced tenant satisfaction, and occupancy rates. Leveraging strong interpersonal abilities and a customer service-focused approach, successfully optimized property financial performance and fostered positive tenant relationships. Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

7
7
years of professional experience

Work History

Property Manager

Vim Residential Management
06.2018 - 08.2024
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Fostered positive relationships with tenants and property owners, leading to high retention rates.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Enhanced security measures, significantly reducing incidents on property premises.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.

Prep Cook

Show Low Senior Center
05.2017 - 05.2018
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Trained and assisted new kitchen staff members.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
  • Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
  • Conserved resources by utilizing proper portion control techniques during meal preparation.
  • Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
  • Sharpened knife skills, resulting in precise cuts and reduced preparation time.
  • Reduced ingredient shortages, carefully managing inventory and signaling low stock items.
  • Enhanced customer experience by contributing to creation of visually appealing dish presentations.
  • Streamlined meal prep process, cutting down food waste significantly.
  • Enhanced kitchen efficiency by preparing ingredients ahead of busy shifts.
  • Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
  • Played key role in special events catering, ensuring high-quality food production under pressure.
  • Facilitated collaborative kitchen environment by supporting chefs with ad-hoc tasks during peak hours.
  • Accelerated dish preparation times, allowing for smoother kitchen operation.
  • Fostered positive team atmosphere, aiding in training of new kitchen staff.
  • Maintained sharp and functional kitchen tools, directly impacting quality and speed of food preparation.
  • Adapted quickly to menu changes, demonstrating flexibility and keen ability to learn new recipes.
  • Ensured consistent food quality by strictly following recipes and presentation standards.
  • Supported waste reduction initiatives, creatively repurposing leftover ingredients.
  • Improved customer satisfaction with timely preparation of ingredients, speeding up overall service time.
  • Minimized cross-contamination risks by diligently organizing food storage and prep areas.
  • Optimized food prep sequence, significantly reducing customer wait times.
  • Supported team to meet strict health and safety standards, resulting in zero violations during tenure.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Managed opening and closing shift kitchen tasks.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Monitored food quality and presentation to maintain high standards.
  • Prepared and served various food items in fast-paced [Type] environment.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Adjusted recipes based on ingredient availability or customer request.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Suggested actionable improvements to streamline training procedures.
  • Planned menus for different events, seasons and customer requests.

Education

High School Diploma -

Tempe High
Tempe, AZ
05.1982

Skills

  • Property Management
  • Payment Collection
  • Property Inspections
  • Customer service-focused
  • Rent collection
  • Interpersonal abilities

Timeline

Property Manager

Vim Residential Management
06.2018 - 08.2024

Prep Cook

Show Low Senior Center
05.2017 - 05.2018

High School Diploma -

Tempe High

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Tonya StoneCustomer Service