Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Tonya Stufflet

Tonya Stufflet

Ingram,TX

Summary

My job and career objectives are to find stability in a job, maintain a good work relationship and history, learn as much as I can with the company, build a strong foundation and eventually if possible work up in job placement and career opportunity.

I have a willingness to always learn and become a better person. Organization, dependability, honesty, loyalty, responsibility and reliability are to me key factors that make for a good employee.

Overview

19
19
years of professional experience

Work History

Sales Associate

Velocity Gas
07.2025 - 09.2025
  • Assisted customers in product selection and provided excellent service to enhance shopping experience.
  • Maintained knowledge of current sales promotions and inventory availability to support customer inquiries.
  • Operated point-of-sale system efficiently for transactions and returns, ensuring accuracy in cash handling.
  • Collaborated with team members to restock merchandise and maintain organized displays on the sales floor.
  • Monitored store cleanliness and organization, adhering to company standards for a welcoming environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Laundry Associate

Washtub Laundries
04.2024 - 10.2024
  • Operated laundry machinery to efficiently process linens and garments.
  • Sorted, washed, dried, and folded various textiles according to established standards.
  • Maintained cleanliness of work area by adhering to safety and sanitation protocols.
  • Assisted in inventory management by tracking supplies and reporting shortages.
  • Collaborated with team members to improve workflow and reduce processing times.
  • Monitored equipment performance, promptly reporting any malfunctions or maintenance needs.
  • Provided exceptional service by addressing customer inquiries regarding laundry services.
  • Adapted quickly to changing priorities while maintaining consistent quality standards.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
  • Maintained a clean and organized work environment for optimal efficiency and safety.
  • Handled delicate fabrics with care, ensuring proper handling methods were employed to prevent damage or fading during laundering processes.
  • Managed time efficiently when completing individual tasks while simultaneously supporting teammates'' efforts.
  • Improved customer satisfaction by providing timely and accurate laundry services.
  • Reduced turnaround time by streamlining laundry processes and prioritizing tasks effectively.
  • Collaborated with team members to meet or exceed daily production targets.
  • Coordinated with front office staff on guest requests and preferences related to linen services, resulting in increased client satisfaction rates.
  • Ensured compliance with OSHA regulations, maintaining a safe workplace for all employees at all times.
  • Increased efficiency through effective communication with team members regarding workflow progress.
  • Conducted regular equipment inspections, identifying necessary repairs or maintenance needs for optimal performance.
  • Implemented inventory management practices to maintain adequate stock of cleaning supplies and materials.
  • Operated commercial-grade laundry equipment proficiently while adhering to requirements outlined in user manuals.
  • Assisted in the training of new associates, ensuring proper laundering procedures were followed.
  • Maintained strict adherence to industry standards for cleanliness, sanitation, and hygiene in all aspects of the job function.
  • Demonstrated adaptability during peak business periods, adjusting priorities as needed to ensure consistent productivity levels and high-quality outputs.
  • Participated in performance reviews and continuously sought opportunities for personal growth and professional development within the role.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Operated traditional and computer-operated washers and dryers while observing all safety protocols.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.
  • Assisted with unloading and loading customer laundry items.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.
  • Tested machines and made minor adjustments, keeping equipment functional.

Business Consultant and Mail Representative

Mail & More Inc.
02.2017 - 08.2019
  • Analyzed client needs to develop tailored business solutions.
  • Assisted in project management by coordinating tasks and timelines.
  • Conducted market research to identify industry trends and opportunities.
  • Supported the implementation of process improvements for operational efficiency.
  • Collaborated with cross-functional teams to enhance communication strategies.
  • Maintained documentation of project progress and client interactions for reference.
  • Adapted quickly to changing project requirements, ensuring timely deliverables.
  • Developed business strategies by conducting comprehensive market research and competitor analysis.
  • Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
  • Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
  • Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
  • Developed complete business plans and operational strategies for new and existing business.
  • Evaluated existing business models, identifying areas of improvement to increase revenue generation potential.
  • Facilitated collaboration between departments to ensure alignment with strategic goals.
  • Guided clients through change management processes, minimizing disruptions to business operations.
  • Conducted in-depth market research to identify trends, informing strategic decisions.
  • Analyzed financial data to identify cost-saving opportunities for clients.
  • Built strong relationships with clients by consistently delivering actionable insights.
  • Improved client satisfaction with tailored consulting services.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Frequently inspected production area to verify proper equipment operation.
  • Assisted customers with inquiries, providing timely and accurate information.
  • Processed transactions efficiently using point-of-sale systems.
  • Resolved customer complaints, ensuring satisfaction and loyalty.
  • Monitored inventory levels, assisting in stock replenishment as needed.
  • Supported promotional activities by organizing merchandise displays effectively.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Communicated with clients and customers to gather, provide and share updated information on products and services.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Enhanced district visibility and accessibility by regularly updating social media platforms with important information and updates.
  • Contributed to team sales goals by upselling products and services to customers.
  • Generated reports detailing findings and recommendations.
  • Observed packing operations to verify conformance to specifications.

Laundry and Dry Cleaning Assistant

Hill Country Dry Cleaners LLC
07.2010 - 06.2012
  • Operated washing and drying equipment to ensure high-quality garment care.
  • Sorted, tagged, and processed laundry items for efficient workflow management.
  • Maintained cleanliness and organization of work areas to enhance operational efficiency.
  • Assisted with inventory management, ensuring adequate supply levels for daily operations.
  • Provided customer service support by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to improve processing times and workflow efficiency.
  • Maintained a safe and efficient work environment by adhering to company guidelines and cleaning protocols.
  • Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
  • Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
  • Enhanced customer satisfaction by consistently delivering clean and well-folded laundry items on time.
  • Supported business growth through diligent adherence to scheduling deadlines, minimizing delays in service delivery times.
  • Enhanced operational efficiency by diligently maintaining a clean and organized workspace, contributing to a more productive work environment.
  • Delivered exceptional customer service when interacting with clients during drop-off and pick-up times, addressing any concerns or questions professionally.
  • Utilized industry-specific software for tracking orders and client information, ensuring accurate record-keeping and efficient order processing.
  • Assisted in training new employees on company policies, laundry techniques, and equipment usage, fostering a collaborative learning atmosphere.
  • Expedited order processing by accurately tagging each garment with corresponding client information and special instructions.
  • Assisted in maintaining inventory levels, ordering supplies as needed to avoid disruptions in daily operations.
  • Reduced garment damage rates by carefully inspecting items for stains or damages before processing.
  • Supported fellow staff members with delivery and pickup of customer orders.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.

Correctional Officer & House Parent

Hill Country Youth Ranch
01.2007 - 09.2009
  • Supervised child's activities to maintain safety and security within correctional facilities.
  • Conducted regular inspections of premises to identify potential hazards and ensure compliance with regulations.
  • Responded effectively to emergency situations, utilizing de-escalation techniques to manage conflicts.
  • Collaborated with law enforcement and judicial personnel to facilitate child's transfers and court appearances.
  • Maintained accurate records of child's behavior, incidents, and daily activities for reporting purposes.
  • Implemented security protocols that enhanced overall facility safety and reduced incident rates among children.
  • Developed rehabilitation programs aimed at reducing recidivism through education and vocational training opportunities.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched rooms of children to identify and confiscate contraband and other prohibited items.
  • Maintained child safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Observed and supervised children throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the housing/lockdown complex regularly.
  • Tracked children through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of children incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about children's activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and children.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing housing facilities.
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
  • Conducted efficient children transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Observed behavior of residents individually and in groups.
  • Completed intake paperwork, fingerprints, and searches.
  • Assisted medical staff in distributing medications to children efficiently while securely handling sensitive materials.
  • Supported mental health initiatives for children by connecting them with appropriate resources and services within the facility.
  • Facilitated effective emergency response drills, preparing staff for potential crises.
  • Maintained detailed records of children's behavior and activity, contributing to facility security.
  • Enhanced staff training programs, leading to improved operational standards.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Assisted in crisis negotiations, preventing escalations and ensuring safety of children and staff.
  • Monitored surveillance equipment to detect and prevent unauthorized activities.
  • Cultivated positive relations with children, reducing tensions and promoting safer environment.
  • Enforced rules and regulations to maintain order among children.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Supervised children during meals, recreation and other activities.
  • Documented child behavior and activities in logbooks.
  • Administered drug tests to children.
  • Restrained juveniles when disturbances required physical intervention.
  • Coordinated educational programs, promoting academic success and engagement.
  • Facilitated family meetings, fostering communication and support among families and residents.
  • Ensured residents ''well-being" by closely monitoring their physical, emotional, and mental health status.
  • Collaborated with fellow staff members for smooth transitions and continuity of care between shifts and during changes in residence.
  • Improved overall house functioning through diligent supervision of daily chores, meal preparation, and household maintenance tasks.
  • Assisted residents in setting personal goals, while offering guidance on overcoming challenges to achieve desired outcomes.
  • Collaborated with physicians regarding patient conditions, updates and necessary care changes.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Facilitated smooth transition of new students into residential program.
  • Mentored and coached students to foster positive relationships and encourage successful academic achievement.

Education

Required

Tivy High School
Kerrville, TX
05.1998

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Cash handling
  • Money handling
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • Customer needs assessment
  • POS system operation
  • Professional demeanor
  • Adapt to diverse groups
  • Cleaning techniques
  • Strategic planning
  • Inventory control
  • Policy and procedure adherence
  • Friendly and outgoing
  • Verbal and written communication
  • Customer engagement
  • Task prioritization
  • Excellent communication skills
  • Positive and professional

Timeline

Sales Associate

Velocity Gas
07.2025 - 09.2025

Laundry Associate

Washtub Laundries
04.2024 - 10.2024

Business Consultant and Mail Representative

Mail & More Inc.
02.2017 - 08.2019

Laundry and Dry Cleaning Assistant

Hill Country Dry Cleaners LLC
07.2010 - 06.2012

Correctional Officer & House Parent

Hill Country Youth Ranch
01.2007 - 09.2009

Required

Tivy High School

Similar Profiles

CREATE PROFILE
Tonya Stufflet