TONYA SUDERMAN
Lahoma,OK
Summary
Seasoned Operations Manager and talented leader with 8 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
PeopleScout
01.2022 - 07.2023
- Managed team of up to 25 recruiters and 81 American Red Cross sites, developing and executing strategies to achieve hiring goals
- Supervised operations staff and kept employees compliant with company policies and procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Optimized sourcing networks and used proactive methods to direct source candidates
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market
Senior Recruiter
PeopleScout
06.2021 - 01.2022
- Presented employers with up to 100+ candidates each month
- Operated and maintained applicant tracking and candidate management systems
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible
- Developed recruiting strategies to identify qualified candidates and build network
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume
- Advertised job opportunities on social media platforms and job boards
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
- Consulted businesses on successful recruiting and retention practices to help minimize turnover
Senior Staff Performance Manager
ResourceMFG/Employbridge
08.2018 - 07.2021
- Managed small team of recruiters, ensuring successful staffing of client requests
- Oversaw full hiring process, including sourcing, recruiting, screening, interviewing, extending offers, and onboarding
- Established and maintained relationship with clients, anticipating staffing needs and expectations
- Managed employee payroll, attendance, invoicing, orientation, evaluations, and exit interviews for up to 120 associates
- Coached and mentored employees on techniques to improve job performance and increase productivity
- Conducted regular meetings with department heads to review progress towards objectives and address any issues or concerns.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Secretary
Agri-Friends
10.2017 - 01.2018
- Managed payroll and accounts payable/receivable
- Answered and managed incoming calls
- Performed various administrative tasks
- Responded to inquiries from internal and external parties to facilitate communication or provide direction
- Processed documents and materials, disseminating information in compliance with administrative guidelines
- Performed data entry tasks accurately with high level of speed and accuracy.
Store Manager
CATO
02.2017 - 09.2017
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Mentored new employees on store policies and procedures while providing guidance and support in their roles
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
Store Manager
Dollar General
08.2016 - 02.2017
- Managed and supervised sales personnel, ensuring delivery of satisfactory service and quality products
- Recruited and hired staff, conducted job fairs, and conducted training and performance evaluations
- Monitored merchandise for accuracy in pricing and display and implemented procedures to increase sales and expand markets
- Addressed employee issues, performed corrective actions, and terminated employment when necessary
- Oversaw day-to-day store operations to foster efficient and profitable operations
- Solved problems and resolved conflicts for team members and customers.
Store Manager
Factory Connection
09.2014 - 08.2016
- Created weekly work schedules to meet staffing needs while controlling labor costs
- Analyzed sales data to identify areas of improvement and develop strategies for increasing revenue
- Provided leadership and motivation to team members to increase productivity and efficiency within store
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
DOT Hiring And Compliance Manager
CZ Truckin; Inc
01.2014 - 12.2014
- Recruited and hired drivers and oversaw driver orientation and training
- Managed driver background checks and ensured appropriate insurance coverage
- Monitored DOT compliance and obtained necessary permits for trucks and trailers
- Implemented best practices for ensuring ongoing compliance with applicable laws and regulations
- Conducted regular risk assessments to identify potential areas of non-compliance
- Developed and maintained compliance policies, procedures, and internal controls to ensure regulatory requirements were met.
Gate Guard
D & G Enterprises Texas
06.2013 - 01.2014
- Monitored and ensured security of oilfield access points
- Verified personnel and vehicle identification to control access
- Obtained and maintained Level II security clearance
- Demonstrated exceptional problem-solving abilities when resolving conflicts between visitors or employees
- Identified opportunities for improving existing security systems and processes
- Developed comprehensive customer service approach to ensure all visitors were welcomed and provided with timely assistance.
Child Welfare Specialist III
Oklahoma Department of Human Services
06.2007 - 06.2013
- Provided comprehensive case management services to families with children in foster care system, including crisis intervention and family assessments
- Developed strong working relationships with community partners to ensure access to necessary resources for clients
- Assisted in developing individualized service plans for clients based on their needs and goals
- Conducted home visits to assess safety of children and ensure compliance with court orders
- Established trust-based relationships with clients by providing compassionate support while maintaining professional boundaries
- Liaised between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children facing disabilities, abuse, and poverty.
Education
Bachelor - Management
Southwestern Oklahoma State University
WeatherfordMaster of Business Administration - Business Administration
Keller Graduate School of Management
Chicago, IL08.2024
Skills
- Multidisciplinary Collaboration
- Employee Motivation
- Employee Relations
- Microsoft Office Suite Expertise
- Performance Monitoring and Evaluation
- Strategic Partnership
- Customer Relationship Management
- Recruiting and Hiring
- Policy and Procedure Implementation
- Team Leadership
- High-Pressure Environments
- Client Relations
- Corrective Actions
- Applicant Tracking Systems
- Employer Branding
- Building Partnerships
- Talent Management
- Talent Management Systems
- Interviewing and Prescreening
- Employee Performance Evaluations
- Problem Resolution
- Leadership Management
- Critical Thinking
- Partner Relationship Management
Certification
- SHRM-CP - SHRM Certified Professional - Test date 12/9/2023
- Human Resource Management Certificate, Keller Graduate School of Business - August 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Timeline
Operations Manager
PeopleScout
01.2022 - 07.2023
Senior Recruiter
PeopleScout
06.2021 - 01.2022
Senior Staff Performance Manager
ResourceMFG/Employbridge
08.2018 - 07.2021
Secretary
Agri-Friends
10.2017 - 01.2018
Store Manager
CATO
02.2017 - 09.2017
Store Manager
Dollar General
08.2016 - 02.2017
Store Manager
Factory Connection
09.2014 - 08.2016
DOT Hiring And Compliance Manager
CZ Truckin; Inc
01.2014 - 12.2014
Gate Guard
D & G Enterprises Texas
06.2013 - 01.2014
Child Welfare Specialist III
Oklahoma Department of Human Services
06.2007 - 06.2013
Bachelor - Management
Southwestern Oklahoma State University
Master of Business Administration - Business Administration
Keller Graduate School of Management
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