Tonya Taylor

With a proven track record at Truist, I excel in document verification and team collaboration, enhancing loan servicing efficiency and reducing fraud risk. My critical thinking and organizational skills led to significant process improvements, demonstrating my commitment to quality and adaptability in a fast-paced environment. Known for collaborative teamwork and adaptability in fast-paced environments. Recognized for analytical skills and proactive problem-solving abilities.

I conduct training classes as a group but also one on one.  When a teammate is in need of assistance, I am the one who jump in to help. I have been the go to person for projects from my upper management team, ARG dealing with the servicing side, Closing Team concerning existing deals booked on AFS. I create Operational Process Documentation for the team's processes along with continual updates as needed. Specialized Loans Servicing deal with participations and syndication loans.  These type loans create a lot of monitoring due to large commitment/ loan amounts. Our team frequently receive new reports to work in which I take lead on creating the OPD for the new process.  Currently, I assist in leading a nine member team. 

My help goes beyond my own team into other departments such as Commercial Loan Servicing, Asset Base Lending, Closing Teams and Asset Resolution Group.