Summary
Overview
Work History
Education
Skills
Licensing Classifications
Timeline
Generic

Tonya Taylor

Bangs,USA

Summary

Results-driven professional with expertise in customer service and time management. Proven ability to troubleshoot issues and implement effective solutions. Strong communicator with a track record of fostering positive relationships and consistently exceeding performance goals.

Overview

16
16
years of professional experience

Work History

Therapy Support Specialist

Nevro/Globus Medical
Audubon, PA
11.2024 - Current
  • Provided customer support for medical device inquiries and product information.
  • Assisted in troubleshooting product issues and resolving customer concerns.
  • Collaborated with team members to streamline support processes and enhance efficiency.
  • Maintained accurate documentation of customer interactions and support tickets.
  • Educated customers on proper use and care of medical devices.
  • Participated in training sessions to learn about new products and technologies.
  • Managed incoming calls and emails, ensuring timely responses to inquiries.
  • Documented customer interactions and contact information into company database.
  • Provided technical support to customers via phone and email.
  • Ensured compliance with company policies regarding security protocols.

Chief of IDD Provider Services

Center for Life Resources
Brownwood, Tx
04.2012 - 11.2025
  • Boosted team performance through close monitoring and mentoring.
  • Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management.
  • Managed budgets successfully, keeping expenses within target levels and avoiding overages.
  • Helped staff and managers interpret program-related local, state and federal regulations.
  • Delivered exceptional program support by recruiting, training and overseeing exceptional staff team.
  • Increased outreach, consistently bringing in new program members and growing funding.
  • Maintained compliance by preparing accurate statements for governing agencies.
  • Prepared and maintained budgets, personnel records, and training manuals.
  • Aligned operations with objectives set by senior management and board of directors.

Office/ OR Nurse

Dr. Stephen Kelly
Brownwood, Tx
12.2009 - 04.2012
  • Optimized office resources by triaging incoming calls, taking messages, and connecting callers with personnel or boxes.
  • Assisted with biopsies, well-woman examinations, and screenings.
  • Coordinated smooth examinations, preparing patients and helping with assessments.
  • Supported smooth operations by anticipating needs of physicians and quickly handling problems.
  • Completed detailed patient intakes with full histories and current complaints.
  • Administered medications to patients and monitor patients for reactions or side effects to quickly intervene in serious issues.
  • Maximized unit efficiency, keeping supplies and records well-organized for expected needs.
  • Enhanced patient outcomes through careful monitoring of conditions and comprehensive support.
  • Contributed to team efficiency, optimal patient flow, and accuracy in treatments by maintaining accurate and detailed reports and records.
  • Treated patients with mental health issues alongside multidisciplinary team.

Education

Licensed Vocaional Nurse - Nursing

Ranger College
Early, Tx
08.2008

Gerneral Studies/Pre-Nursing - Nursing

Howard Payne University
Brownwood, Tx

Gerneral Studies/Pre-Nursing - Nursing

McMurry University
Abilene, Tx

Skills

  • Service planning
  • Data analysis
  • Written communication
  • Quality assurance
  • Time management
  • Scheduling
  • Cultural Awareness
  • Coordination
  • Recordkeeping
  • Knowledge with Multiple Data Systems
  • Task prioritization
  • Social perceptiveness
  • Analytical thinking
  • Budget management
  • Team collaboration
  • Attention to detail
  • Problem solving
  • Conflict resolution

Licensing Classifications

  • State of Texas LVN License, Current
  • Certified Ophthalmic Assistant, Joint Commission of Allied Health Personnel in Ophthalmology
  • CPR/First Aid Certified

Timeline

Therapy Support Specialist

Nevro/Globus Medical
11.2024 - Current

Chief of IDD Provider Services

Center for Life Resources
04.2012 - 11.2025

Office/ OR Nurse

Dr. Stephen Kelly
12.2009 - 04.2012

Licensed Vocaional Nurse - Nursing

Ranger College

Gerneral Studies/Pre-Nursing - Nursing

Howard Payne University

Gerneral Studies/Pre-Nursing - Nursing

McMurry University

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