Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Tonya Taylor

Arlington Heights,IL

Summary

Dynamic Talent Acquisition Specialist with a proven track record at Baylor Scott & White Health, adept at leveraging applicant tracking systems and data-driven decision-making to enhance recruitment efficiency. Skilled in candidate sourcing and relationship building, successfully reduced time-to-fill by implementing innovative strategies, fostering a diverse and inclusive workplace culture.

AI specialist with background in machine learning and data analysis. Strong focus on collaborative teamwork and delivering impactful solutions. Skilled in Python, TensorFlow, and data visualization. Known for adaptability and reliability in dynamic environments.

Experienced with developing and fine-tuning machine learning models to optimize performance. Utilizes analytical skills to address complex data challenges and deliver actionable insights. Strong understanding of algorithm design and data processing techniques.

Diligent [Desired Position] with solid foundation in artificial intelligence, including hands-on experience during internship. Contributed to developing machine learning models and refining algorithms to improve data accuracy. Applied analytical thinking and problem-solving skills to innovate and enhance AI solutions.

AI professional with comprehensive knowledge in machine learning and data analysis. Demonstrated success in collaborating with cross-functional teams to develop AI-driven solutions that meet project goals. Renowned for adaptability, problem-solving capabilities, and proficiency in programming languages such as Python and TensorFlow.

Astute [Job Title] with data-driven and technology-focused approach. Communicates clearly with stakeholders and builds consensus around well-founded models. Talented in writing applications and reformulating models.

Meticulous Data Scientist accomplished in compiling, transforming and analyzing complex information through software. Expert in machine learning and large dataset management. Demonstrated success in identifying relationships and building solutions to business problems.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Knowledgeable [Desired Position] with proven record in talent acquisition and candidate placement. Successfully managed end-to-end recruitment processes, consistently aligning candidates with organizational needs. Demonstrated expertise in sourcing strategies and candidate evaluation.

Experienced with full-cycle recruitment processes, from sourcing to onboarding. Utilizes targeted sourcing techniques to attract high-quality candidates. Track record of building strong candidate relationships and ensuring seamless hiring experience.

Professional talent acquisition specialist with robust background in identifying and engaging top talent. Expertise in managing full-cycle recruitment processes and building strong candidate relationships. Known for collaborative team efforts and adaptability to dynamic hiring needs. Skilled in strategic sourcing and candidate assessment.

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.

Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.

Personable [Job Title] with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

2026
2026
years of professional experience

Work History

AI Intern

ACME Technical Installation
02.2025 - Current
  • Assisted in developing AI models to enhance data processing efficiency.
  • Conducted research on machine learning algorithms and presented findings to team members.
  • Collaborated with engineers to refine system architecture for improved performance.
  • Supported data collection and preprocessing for various AI projects to ensure accuracy.
  • Documented project workflows and technical processes for knowledge sharing among interns.
  • Participated in code reviews, providing constructive feedback to improve code quality.
  • Analyzed test results and contributed insights for model optimization discussions.
  • Maintained up-to-date knowledge of emerging AI technologies and industry trends for team reference.
  • Assisted in creating natural language processing models that effectively processed complex text data for sentiment analysis purposes.
  • Developed custom Python scripts for data preprocessing tasks, streamlining the model training process.
  • Implemented machine learning models for predictive analytics, enabling better decision-making and forecasting capabilities.
  • Developed strong communication skills through regular interactions with team members, supervisors, and other stakeholders involved in AI projects.
  • Contributed ideas during team meetings which led to new approaches being adopted in ongoing projects successfully increasing project efficiency levels.
  • Assisted in designing an AI-powered chatbot, leading to enhanced user experience and increased customer satisfaction.
  • Utilized deep learning techniques to analyze unstructured data sets, revealing hidden trends and patterns valuable for decision making processes.
  • Analyzed large datasets using advanced statistical methods, providing valuable insights for business strategy development.
  • Enhanced AI model accuracy by refining training data and implementing optimization techniques.
  • Trained neural networks for image recognition tasks, enhancing the overall system''s ability to accurately identify objects within images.
  • Ensured proper documentation of all work processes that helped create a knowledge base resourceful for future interns and team members.
  • Conducted extensive research on state-of-the-art AI methodologies, contributing to the development of innovative solutions.
  • Optimized existing machine learning algorithms for improved performance, leading to enhanced product functionality.
  • Developed algorithms for efficient data processing, resulting in faster analysis and improved project outcomes.
  • Worked closely with senior researchers on cutting-edge AI projects that contributed significantly to company growth and innovation efforts.
  • Debugged and refined codebase to improve software performance while maintaining high-quality standards within the team.
  • Collaborated with cross-functional teams on AI projects, ensuring seamless integration of technologies and systems.
  • Actively participated in weekly progress meetings, providing updates on the project status and discussing potential challenges.
  • Participated in brainstorming sessions to develop creative solutions for challenging problems faced during project implementation stages.
  • Presented findings at industry conferences, showcasing the potential of AI in various applications and sectors.
  • Compiled, cleaned and manipulated data for proper handling.
  • Analyzed large datasets to identify trends and patterns in customer behaviors.
  • Improved data collection methods by designing surveys, polls and other instruments.
  • Developed polished visualizations to share results of data analyses.
  • Ran statistical analyses within software to process large datasets.
  • Modeled predictions with feature selection algorithms.
  • Applied loss functions and variance explanation techniques to compare performance metrics.
  • Leveraged mathematical techniques to develop engineering and scientific solutions.
  • Implemented randomized sampling techniques for optimized surveys.
  • Devised and deployed predictive models using machine learning algorithms to drive business decisions.

Talent Acquisition Specialist / Sr. Recruiter

Baylor Scott & White Health
11.2021 - Current
  • Assisted in sourcing and screening candidates for various roles using applicant tracking systems.
  • Coordinated interview schedules and communicated with candidates throughout the recruitment process.
  • Supported the development of job descriptions to attract qualified applicants effectively.
  • Conducted initial phone interviews to assess candidate qualifications and cultural fit.
  • Maintained accurate records of candidate interactions and recruitment progress in databases.
  • Collaborated with hiring managers to understand staffing needs and create targeted recruitment strategies.
  • Participated in onboarding processes to ensure a smooth transition for new hires into the organization.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Conducted telephone and in-person interviews to assess candidate experience and qualifications.
  • Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
  • Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
  • Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
  • Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
  • Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
  • Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
  • Sourced and screened candidates for [Type] roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
  • Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
  • Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
  • Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing timetoproductivity.
  • Actively contributed to establishing a diverse and inclusive workplace by implementing targeted recruitment initiatives aimed at underrepresented groups.
  • Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
  • Enhanced candidate experience by implementing a streamlined application process and timely communication.
  • Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires'' satisfaction levels.
  • Collaborated cross-functionally with HR colleagues to develop targeted initiatives aimed at enhancing employee engagement, diversity, and inclusion within the organization.
  • Improved interview processes through the development and implementation of structured interview guides tailored to each role''s unique requirements.
  • Cultivated positive candidate experience that reinforced company's reputation as employer of choice, from initial contact through to offer stage.
  • Improved candidate experience with prompt communication and feedback, ensuring positive perception of company throughout recruitment cycle.
  • Enhanced team collaboration by introducing recruitment software that streamlined communication and task allocation among team members.
  • Facilitated candidate assessment processes, including behavioral interviews and skills testing, to ensure fit for role.
  • Spearheaded diversity recruiting initiatives, resulting in more diverse and inclusive workplace.
  • Designed and led training sessions for hiring managers on interview techniques and bias awareness to improve interview processes.
  • Developed talent acquisition strategy that aligned with company's long-term growth plans and workforce needs.
  • Established strong relationships with universities and professional associations to build pipeline of early career talent.
  • Reduced employee turnover by developing and implementing comprehensive onboarding program that emphasized cultural fit and job expectations.
  • Coordinated with HR team to ensure seamless transition from candidate acceptance to employee onboarding.
  • Conducted detailed job analyses to create accurate and appealing job descriptions that attracted high-quality candidates.
  • Increased quality of hire, collaborating closely with hiring managers to understand departmental needs and culture fit.
  • Conducted exit interviews to gather feedback for continuous improvement in talent acquisition strategies.
  • Enhanced employer brand visibility by establishing strong presence on professional networking sites and engaging with potential candidates.
  • Streamlined recruitment process, significantly reducing time-to-hire through implementation of advanced applicant tracking system.
  • Managed complex candidate negotiations to ensure offers were competitive and met candidate expectations.
  • Leveraged social media platforms to advertise open positions, reaching wider audience and increasing application rates.
  • Implemented employee referral program that increased number of quality referrals and strengthened company's internal network.
  • Negotiated with external agencies to secure best talent while maintaining cost efficiency, thereby optimizing recruitment budget.
  • Monitored and analyzed recruitment metrics to identify trends, making data-driven decisions to improve recruitment strategies.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Supported recruitment efforts by screening resumes and coordinating candidate interviews.
  • Assisted in developing job descriptions and posting vacancies on multiple platforms.
  • Learned applicant tracking systems to manage candidate pipelines efficiently.
  • Maintained communication with candidates throughout the hiring process to ensure engagement.
  • Collaborated with hiring managers to understand staffing needs and role requirements.
  • Gathered and analyzed feedback from interviewers to refine selection processes.
  • Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
  • Conducted thorough candidate screenings, resulting in higher quality interviews and placements.
  • Trained junior recruiters on best practices for sourcing, interviewing, and candidate management.
  • Negotiated favorable compensation packages for new hires, ensuring company remained an attractive employer of choice.
  • Regularly attended networking events and conferences to expand professional network and identify potential candidates for future openings.
  • Actively participated in local job fairs to promote company brand among prospective employees while identifying potential talent matches for current vacancies.
  • Reduced time-to-fill metrics by implementing efficient applicant tracking systems and prioritizing high-impact roles.
  • Leveraged advanced search techniques and Boolean logic to effectively source passive candidates from various online platforms.
  • Implemented innovative recruiting techniques to attract top talent in a competitive market.
  • Contributed to the development and implementation of employer branding initiatives, positioning the company as an appealing workplace for prospective talent.

Phenom Sourcer

Phenomsoftware
07.2021 - Current
  • Developed targeted sourcing strategies to identify top talent across various industries.
  • Utilized advanced Boolean search techniques to enhance candidate pipeline efficiency.
  • Collaborated with hiring managers to refine job descriptions and requirements, improving candidate alignment.
  • Implemented applicant tracking system enhancements to streamline recruitment processes and improve data management.
  • Trained junior sourcers on best practices in candidate engagement and sourcing methodologies.
  • Analyzed market trends to inform strategic sourcing initiatives and improve competitive positioning.
  • Led diversity sourcing initiatives, promoting inclusive hiring practices within the organization.
  • Established relationships with potential candidates through networking events and social media outreach efforts.
  • Supported hiring process by scheduling interviews, conducting reference checks, and completing various paperwork.
  • Coordinated interview schedules for hiring teams, streamlining communication between all parties involved in the recruitment process.
  • Assisted in the development of employer branding strategy to attract top talent in the industry.
  • Enhanced candidate outreach by utilizing diverse sourcing techniques and tools.
  • Partnered with internal stakeholders to develop accurate job descriptions that effectively communicated role expectations and requirements.
  • Collaborated with recruiters to improve talent pipeline, ensuring a steady flow of qualified candidates.
  • Streamlined recruitment process for improved efficiency and faster timetohire.
  • Reduced overall cost-per-hire with effective use of social media platforms and job boards.
  • Provided exceptional candidate experience throughout the hiring process, from initial contact to offer negotiation or rejection feedback.
  • Provided detailed reports on sourcing activities, tracking key performance metrics to evaluate success and inform future strategies.
  • Conducted thorough pre-screening interviews, ensuring only well-qualified candidates advanced in the hiring process.
  • Actively participated in continuous learning opportunities such as conferences, workshops, and webinars to stay updated on industry trends and best practices.
  • Identified high-quality candidates through targeted research and proactive networking.
  • Attended industry events and career fairs to expand professional network and identify potential candidates.
  • Maintained awareness of market trends, keeping abreast of competitor activities and emerging best practices in talent sourcing.
  • Implemented creative sourcing methods to uncover passive talent not actively seeking new opportunities.
  • Contributed to ongoing improvement initiatives within the Talent Acquisition team through collaboration and knowledge sharing.
  • Managed candidate database, maintaining up-to-date information on potential hires for future opportunities.
  • Increased diversity in candidate pool by implementing inclusive sourcing strategies.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Assisted with writing job postings and job descriptions for boards.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated schedules to arrange management interviews with applicants.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Operated and maintained applicant tracking and candidate management systems.
  • Worked alongside global business leader to deploy new training strategies.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Developed and monitored employee recognition programs.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.

Performance Artist - Music/Poetry/Actress

NBC Studios - The Voice/Brave New Voices
01.2000 - Current
  • Developed unique performance pieces for live broadcasts, enhancing audience engagement and show quality.
  • Collaborated with production teams to refine artistic direction and create cohesive visual narratives.
  • Mentored emerging artists in performance techniques, fostering talent development within community initiatives.
  • Executed rehearsals and performances with precision, ensuring adherence to production schedules and standards.
  • Innovated performance strategies that contributed to the overall success of show segments and events.
  • Analyzed audience feedback to adapt performances, improving viewer satisfaction and program ratings.
  • Coordinated with diverse stakeholders, including producers and fellow artists, to achieve creative objectives seamlessly.
  • Led workshops on performing arts best practices, enhancing skills of participants across various experience levels.
  • Collaborated with fellow artists to develop innovative concepts for various projects, resulting in increased bookings.
  • Negotiated contracts with venues and promoters, securing advantageous terms for performances while maintaining professionalism throughout discussions.
  • Utilized effective time management strategies to balance rehearsals, administrative tasks, marketing efforts, and personal practice sessions successfully.
  • Cultivated relationships with local arts organizations to foster collaboration opportunities that enriched community offerings further.
  • Enhanced audience engagement by incorporating interactive elements and multimedia in performances.
  • Consistently received favorable feedback from clients, reinforcing a strong reputation within the industry.
  • Participated in professional development workshops and training courses, remaining up-to-date on industry trends and best practices.
  • Incorporated feedback from peers into artistic process continually refining techniques to improve future performances significantly.
  • Adapted performances to suit diverse audiences and venues, ensuring maximum appeal across demographics.
  • Promoted performances through social media channels, leading to increased ticket sales and brand awareness.
  • Implemented creative problem-solving approaches to address unexpected challenges during live performances, maintaining show continuity.
  • Developed and refined unique performance techniques, elevating the quality of shows and attracting positive reviews.
  • Established a solid online presence by maintaining an engaging and user-friendly website, featuring performance dates, galleries, and press coverage.
  • Secured funding opportunities through grant applications and sponsorships, allowing for continued growth as a performance artist.
  • Conducted thorough research to inform artistic choices in content creation, resulting in culturally relevant works that resonated with audiences.
  • Customized props and costumes for each project, enhancing overall visual impact and thematic cohesion of performances.
  • Showcased exceptional versatility as a performer by mastering various disciplines including dance, theater acting and spoken word poetry creating a more dynamic stage presence.
  • Expanded professional network by attending industry events and conferences, fostering valuable connections within the field.
  • Managed budgets and resources effectively, ensuring smooth production processes for each event.
  • Mentored aspiring performance artists by sharing expertise and providing guidance on career development.
  • Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement, shock, and fear.
  • Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
  • Engaged with audiences to create memorable experiences at live performances.
  • Performed live shows at various venues throughout region.
  • Collaborated with other entertainers to create engaging acts.
  • Utilized improvisation techniques to enhance shows.
  • Used social media to promote events and build audience.
  • Implemented creative techniques to create unique performances.
  • Developed show concepts and themes to engage audience members.
  • Created choreography for individual and group performances.
  • Managed variety of technical equipment used in performances.
  • Networked with industry professionals to build contacts and maintain steady stream of work.
  • Directed rehearsal sessions for cast and crew to prepare for upcoming performances.
  • Managed stage crew to deliver smooth, successful performances.
  • Negotiated contracts vendors, performers and crew for [Type] performances.
  • Produced [Type] shows from concept to conclusion.
  • Coached [Type] performers to develop individual skills and fill gaps in group performance.
  • Wrote [Type] scripts and managed rewrites during production.
  • Delivered compelling performances across various genres, captivating diverse audiences.
  • Collaborated with production teams to refine scripts and enhance character development.
  • Mentored emerging talent in acting techniques and stage presence.
  • Developed innovative approaches to character portrayal, enhancing overall production quality.
  • Participated in rehearsals, demonstrating adaptability to direction and feedback.
  • Engaged with audiences during live events, strengthening viewer connections and brand loyalty.
  • Analyzed audience reactions to performances, informing future role preparations and adaptations.
  • Contributed to strategic discussions on casting decisions, influencing project direction and outcomes.
  • Participated in rehearsals to adequately prepare for performances.
  • Worked effectively under pressure, consistently meeting tight production deadlines without sacrificing performance quality.
  • Enhanced storytelling through the use of physical movement, facial expressions, and vocal techniques.
  • Adapted to a variety of roles and genres, showcasing versatility as an actress.
  • Maintained a professional demeanor on set or backstage, fostering positive working relationships with cast and crew members.
  • Captivated audiences by delivering emotionally resonant and dynamic performances in various theatrical productions.
  • Wrote original or adapted material of various styles for performances.
  • Balanced multiple projects simultaneously while maintaining focus and dedication to each individual role''s requirements.
  • Received critical acclaim for outstanding performances in both leading and supporting roles.
  • Researched roles by reading material or shadowing people similar to portrayed character.
  • Strengthened improvisational skills by participating in improv classes and workshops, increasing adaptability during live performances or auditions when circumstances required quick thinking or last-minute changes.
  • Enriched character development by researching historical context and cultural backgrounds relevant to role portrayals.
  • Collaborated with directors and fellow actors to develop compelling characters, resulting in memorable stage experiences.
  • Participated actively in script development processes, collaborating with writers for accurate representation of character motivations and emotions.
  • Developed strong relationships with industry professionals, leading to ongoing collaboration opportunities.
  • Mastered various accents and dialects for authentic character representations, enhancing believability in diverse roles.
  • Prepared thoroughly for auditions, securing numerous acting roles across different mediums.
  • Expanded skillset through continuous training in acting techniques such as Meisner, Stanislavski Methodology, among others that contributed significantly to overall performance success.
  • Enhanced stage presence by attending physical theater and movement workshops, incorporating new techniques into performances for added depth and range.
  • Mentored aspiring actors through sharing industry knowledge and advice, contributing to the growth and development of future performers.
  • Developed personal acting brand by attending networking events and showcasing talent at industry showcases, resulting in increased recognition among casting directors.
  • Practiced lines and scenes independently and collaboratively to prepare for performances.
  • Managed time to arrive on set when required to not delay rehearsals and shows.
  • Studied scripts to successfully portray characters in dramas and comedies.
  • Performed alongside various well-known actors and actresses.
  • Traveled to set locations to complete onsite filming.
  • Offered suggestions to directors regarding roles, scenes and lines to improve output.
  • Used body language, facial expressions and vocal techniques to convey messages.
  • Collaborated with directors and other cast members to refine performances.
  • Applied techniques, using sense memory, character analysis and script analysis to bring characters to life.
  • Collaborated with other performers for scene and character development.
  • Memorized lines quickly and delivered convincingly in different acting settings.
  • Gained valuable on-set experience by working with established directors.
  • Made quick adjustments to characters on stage.
  • Interpreted scripts to create believable characters.
  • Participated in professional workshops and master classes to hone acting skills.
  • Received positive audience feedback in various theatrical shows.
  • Developed characters through improvisation and script analysis.
  • Utilized physical and vocal techniques to portray characters on stage.
  • Sought out auditions for different roles, arriving on time and well-prepared.
  • Worked with acting coaches to improve skills for auditions.
  • Performed in various theatrical productions, ranging from musicals to dramas.
  • Delivered unique and compelling performances on both stage and screen.
  • Provided input to directors on character development.

Cardiovascular Invasive Specialist

Baylor University Medical Center
06.2024 - 10.2025
  • Conducted diagnostic imaging procedures, ensuring compliance with safety protocols and standards.
  • Collaborated with interdisciplinary teams to develop patient-centered care plans for cardiovascular interventions.
  • Utilized advanced cardiovascular technology to assist in catheterization and angiography procedures.
  • Trained and mentored junior staff on invasive techniques and best practices in cardiovascular care.
  • Analyzed patient data to optimize procedural outcomes and enhance treatment strategies in cardiac interventions.
  • Implemented process improvements that increased operational efficiency within the catheterization lab environment.
  • Led quality assurance initiatives, enhancing adherence to regulatory guidelines and improving patient safety measures.
  • Developed educational materials for patients regarding post-procedural care and lifestyle modifications after invasive interventions.
  • Enhanced team efficiency by assisting physicians during complex invasive procedures, ensuring optimal patient care.
  • Ensured smooth operations in the cath lab by maintaining sterile environments and adhering to strict safety protocols.
  • Expanded professional knowledge through regular attendance at industry conferences, workshops, or seminars in order to stay current with advancements in cardiovascular invasive technology trends.
  • Improved patient outcomes by performing diagnostic and interventional cardiovascular procedures with precision and care.
  • Maximized patient comfort during procedures, utilizing effective communication skills to address concerns or questions.
  • Streamlined workflows by coordinating schedules with other departments, optimizing resources and reducing wait times for patients.
  • Participated in departmental meetings to discuss best practices, review case studies, address challenges faced during procedures, and collaborate on solutions for continuous improvement.
  • Supported continued professional development of colleagues through training sessions on new technologies or techniques in the field of cardiovascular invasive procedures.
  • Facilitated rapid emergency response during critical situations while working alongside various healthcare providers to ensure optimal care for acutely ill patients requiring emergent intervention services.
  • Reduced procedure times by effectively managing catheterization lab equipment and resources.
  • Maintained comprehensive documentation of all procedures performed, contributing to accurate medical records for each patient treated.
  • Served as a mentor to new cardiovascular invasive specialists, providing guidance during their training period and helping them integrate seamlessly into the team.
  • Increased patient satisfaction by providing thorough pre-and post-procedure education and support.
  • Optimized resource utilization by monitoring inventory levels of supplies needed specific to invasive cardiology services.
  • Contributed to research efforts for advancing cardiovascular treatments, participating in data collection and analysis.
  • Ensured compliance with federal, state, and institutional policies and guidelines by staying up-to-date on relevant regulations and implementing necessary changes in procedural practices.
  • Acted as a trusted liaison between patients'' families and healthcare team members keeping them informed and updated throughout the treatment process.
  • Collaborated with multidisciplinary teams, including nursing staff, radiologists, and anesthesiologists, ensuring cohesive care throughout the treatment process.
  • Reduced complications by promptly identifying and addressing any issues during procedures, implementing appropriate interventions as necessary.
  • Assisted in quality improvement initiatives within the department, reviewing procedural data to identify potential areas of enhancement or standardization.
  • Diagnosed heart conditions through procedures such as catheterizations and echocardiography.
  • Completed daily rounds with patients to check conditions and adjust treatment plans.
  • Made patient rounds, observed conditions of patient and notified medical care team of changes to health status of patients under care.
  • Served on [Number]-physician cardiac care team engaged in treatment and diagnosis of chronic and acute cardiac conditions such as [Type], [Type] and [Type].
  • Performed diagnostic cardiac catheterization procedures to assess heart muscles, valves and arteries.
  • Placed and managed central venous lines and other invasive procedures in ICU patients.
  • Collaborated on strategic planning and kept practice operations aligned with organizational mission, vision and goals.
  • Exceeded department budgeted revenue goals to allow reallocation of funding towards other health programs.
  • Led both inpatient and outpatient cardiac care to diagnose and treat conditions such as [Condition], [Condition] and [Condition].
  • Redeveloped business guidelines for financial assistance to balance program goals and budgetary constraints.
  • Stayed up to date on latest research regarding indicators of heart disease and treatment options.
  • Conducted Bruce Protocol treadmill tests to evaluate heart's effectiveness and interpreted results.
  • Served on executive medical team and collaborated on strategic planning, decision making, goal setting and operational changes to align two merging hospitals.
  • Worked closely with special patient population as part of research into effects of [Type] disease on cardiac function.
  • Delivered attending and consultation services to patients to diagnose and treat cardiology conditions.
  • Conducted cardiac catheterization procedures to diagnose cardiovascular conditions.
  • Collaborated with colleagues and other staff to develop policies and procedures for cardiac care.
  • Addressed life-threatening heart problems by administering drugs, ordering additional tests and completing invasive procedures.
  • Educated patients on risk factors for serious disease such as diet and activity level.
  • Implanted internal or external pacemaker to correct heart rhythm disorders.
  • Managed patients' conditions before, during and after cardiac surgery.
  • Used spirometer and other testing equipment to assess patients' pulmonary function.
  • Responded promptly in writing to referral source with clinical findings and suggested plan of care.
  • Recommended positive lifestyle changes to reduce patient's risk of heart disease.

Cardiac Perfusionist

Baylor Scott & White Health Hospital
02.2023 - 10.2025
  • Operated extracorporeal circulation equipment during cardiac surgeries.
  • Collaborated with surgical teams to ensure optimal patient outcomes.
  • Monitored vital signs and physiological parameters throughout procedures.
  • Developed protocols for perfusion practices to enhance safety and efficiency.
  • Trained and mentored junior perfusionists on advanced techniques and equipment usage.
  • Conducted quality assurance assessments to maintain compliance with regulatory standards.
  • Implemented innovative solutions to improve perfusion strategies and reduce complications.
  • Led interdisciplinary meetings to coordinate patient care and optimize surgical workflows.
  • Assisted in research projects, advancing the field of cardiac perfusion and improving clinical practice.
  • Collaborated with multidisciplinary teams to develop comprehensive treatment plans for cardiac patients.
  • Maintained industry knowledge and skills through continuous professional development and attendance at relevant conferences or seminars.
  • Participated in hospital committees focused on improving cardiovascular service lines and overall patient satisfaction rates within the facility.
  • Streamlined preoperative planning, ensuring proper setup and calibration of perfusion-related equipment.
  • Improved patient outcomes by effectively operating cardiopulmonary bypass equipment during surgical procedures.
  • Promoted a culture of safety among colleagues by adhering to established protocols and guidelines for infection control practices during invasive procedures.
  • Ensured strict adherence to quality control standards for all equipment used in the provision of care for cardiac patients.
  • Provided expert consultation on various extracorporeal circulation techniques, optimizing patient outcomes during complex procedures.
  • Optimized patient safety by conducting thorough assessments of patients'' medical history and current health status prior to surgery.
  • Reduced post-operative complications with meticulous management of blood conservation techniques.
  • Educated staff members on advancements in perfusion technology through regular presentations and trainings.
  • Supported successful implementation of new technologies or devices within the department, leading training sessions as needed for relevant parties involved in their use or maintenance.
  • Contributed to efficient workflow processes by maintaining accurate documentation related to perfusion activities during surgery.
  • Facilitated smooth transitions between intraoperative phases by coordinating closely with other healthcare professionals involved in patient care.
  • Enhanced surgical team communication by providing real-time monitoring and interpretation of physiologic data.
  • Passed instruments and supplies to surgical team members to provide surgeons with necessary tools to complete procedures.
  • Gathered and set up equipment, tools, and supplies and arrange instruments according to surgeons' preferences or instruction.
  • Reduced infection risks and protected patients by maintaining sterile fields during procedures.
  • Positioned patients and set up drapes to create comfortable surgical environment for patients.
  • Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories, and organizing surgical tools.
  • Cleaned and maintained operating equipment to keep resources in good working condition and ready for use.
  • Handled and prepared specimens for laboratory analysis to provide surgeons with relevant information.
  • Prepared sterile solutions to support surgical processes and helped physicians scrub in for procedures.
  • Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards, and overall facility policies.
  • Completed continuing education units, staying up to date on surgical technology and meeting organizational requirements.
  • Worked with vendors for speedy procurement of services and equipment.
  • Transported patients to and from surgeries to promote timely operating room turnover.
  • Sterilized instruments and equipment for specific procedures and arranged for surgeons.
  • Contributed to team-based problem-solving to resolve issues that arose during surgery and improve patient outcomes.
  • Provided wound care post-operatively to promote healing and reduce risk of infections.
  • Educated patients on expected side effects and discomfort levels post-surgery.
  • Maintained records to document patient medical history and surgical procedure notes.
  • Projected best-in-class care standards by achieving training initiatives for new surgical team members and aligning [Type] procedures for optimal efficiency.
  • Selected and purchased equipment for surgical procedures.

Sales/Business Development Manager

Beverly Arts Center
02.2021 - 04.2025
  • Developed and executed strategic partnerships to enhance market presence and drive revenue growth.
  • Analyzed market trends and competitor performance to identify new business opportunities.
  • Crafted compelling proposals and presentations to engage potential clients effectively.
  • Collaborated with cross-functional teams to align business strategies and optimize operations.
  • Conducted comprehensive customer needs assessments to tailor solutions for diverse client bases.
  • Tracked key performance indicators to measure the success of business development initiatives.
  • Mentored junior team members, fostering professional growth and enhancing team performance.
  • Established strong relationships with stakeholders, ensuring alignment with organizational goals.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Represented company and promoted products at conferences and industry events.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
  • Performed client research and identified opportunities for account growth, account penetration, and market expansion.
  • Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Kept meticulous client notes and updated account information in company databases.
  • Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
  • Leveraged industry events to network with potential clients, generating significant brand exposure and driving new business acquisition efforts.
  • Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
  • Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
  • Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
  • Improved sales team performance with targeted training programs focused on advanced sales techniques and product knowledge.
  • Spearheaded development of new product line, leading to significant expansion of market footprint.
  • Coordinated with product development teams to ensure offerings met market demands and client expectations.
  • Negotiated favorable terms in partnership agreements, ensuring long-term profitability and stability.
  • Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction and uncover additional needs.
  • Increased brand visibility with creation and execution of comprehensive digital marketing strategy.
  • Fostered culture of innovation, encouraging team members to propose new ideas for products and services.
  • Reduced time to market for new products by optimizing development and approval processes.
  • Optimized operational processes for cost savings, analyzing existing procedures and implementing improvements.
  • Conducted market analysis to identify trends and adjust business strategies accordingly.
  • Participated in trade shows and conferences to network and generate leads.
  • Secured high-value accounts through persistent and strategic outreach efforts.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Organized promotional events and interacted with community to increase sales volume.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Drove sales by developing multi-million dollar contract sales.

Certified Medical Assistant

Advocate Lutheran General Hospital
03.2023 - 02.2025
  • Administered patient care procedures, ensuring adherence to safety and hygiene standards.
  • Assisted in the management of patient records using electronic health record (EHR) systems.
  • Coordinated appointment scheduling, optimizing workflow for medical staff and patients.
  • Educated patients on treatment plans and preventive care to enhance health outcomes.
  • Supported clinical staff during examinations, facilitating seamless operations within the practice.
  • Monitored vital signs and collected patient histories to aid in accurate diagnosis and treatment planning.
  • Led training sessions for new medical assistants, fostering a collaborative team environment.
  • Implemented process improvements that enhanced patient flow and reduced wait times in clinic operations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Measured patient pulse oximetry.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Measured patient spirometry.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Human Resource Manager

Home Health Companions
01.2020 - 11.2021
  • Developed and implemented employee engagement programs to enhance workplace culture.
  • Streamlined recruitment processes, reducing time-to-fill for critical positions.
  • Managed employee relations issues, ensuring compliance with labor laws and organizational policies.
  • Led performance management initiatives, fostering continuous feedback and development opportunities.
  • Conducted training sessions on HR policies and procedures for staff across departments.
  • Analyzed workforce data to inform strategic planning and decision-making processes.
  • Collaborated with leadership to align HR strategies with organizational goals and objectives.
  • Mentored junior HR staff, promoting professional growth and knowledge sharing within the team.
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Provided expert guidance on labor laws and regulations, mitigating legal risks for the organization.
  • Regularly analyzed workforce trends to proactively address potential skill gaps or staffing needs.
  • Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
  • Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Motivated employees through special events and incentive programs.
  • Championed employee wellness initiatives to improve job satisfaction and reduce absenteeism.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
  • Enhanced employee retention by developing and implementing comprehensive onboarding programs.
  • Facilitated successful organizational restructuring, ensuring smooth transitions and minimal disruption to operations.
  • Implemented performance management systems that provided clear metrics for employee evaluation and development.
  • Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
  • Improved compliance with health and safety regulations by developing and implementing comprehensive training for all staff.
  • Optimized talent acquisition strategies to attract high-caliber candidates, focusing on employer branding and competitive positioning.
  • Designed and executed leadership development programs, preparing high-potential employees for future management roles.
  • Conducted salary and market benchmarking analyses to ensure competitive compensation and attract top talent.
  • Led negotiations for employee benefits packages, securing cost-effective solutions while maintaining high-quality offerings.
  • Enhanced team collaboration and efficiency by introducing innovative communication tools and team-building activities.
  • Improved organizational culture by initiating diversity and inclusion programs.
  • Reduced employee turnover by analyzing exit interview data and implementing targeted retention strategies.
  • Led HR team in supporting company expansion efforts, ensuring seamless integration of new employees and preserving company culture.
  • Developed tailored training programs to enhance team skills and performance, addressing specific organizational needs.
  • Supported business growth by aligning HR strategies with corporate objectives, fostering adaptable and high-performing workforce.
  • Streamlined HR reporting processes, enabling more efficient analysis and decision-making with improved data management practices.
  • Facilitated conflict resolution sessions, fostering positive work environment and maintaining high levels of staff morale.
  • Streamlined recruitment processes to improve time-to-hire, employing innovative sourcing strategies and technologies.
  • Increased employee satisfaction and engagement through creation and execution of targeted wellness and recognition programs.
  • Enhanced employee career paths through development of clear progression plans and continuous learning opportunities.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Devised hiring and recruitment policies for [Number]-employee company.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Fostered positive work environment through comprehensive employee relations program.

Senior Technical Recruiter

Solis Mammography
04.2019 - 09.2021
  • Led full-cycle recruitment processes for technical roles across various disciplines.
  • Developed and maintained strong relationships with hiring managers to understand staffing needs.
  • Utilized advanced sourcing techniques to identify and engage top technical talent.
  • Streamlined onboarding processes, enhancing candidate experience from offer acceptance to start date.
  • Implemented innovative talent acquisition tools and systems to optimize recruiting efficiency and effectiveness.
  • Enhanced candidate sourcing by implementing advanced search techniques and utilizing multiple platforms.
  • Conducted comprehensive candidate screenings to ensure proper fit for organizational culture and role requirements.
  • Negotiated competitive compensation packages on behalf of clients, securing top talent while maintaining budgetary constraints.
  • Managed full-cycle recruiting processes, ensuring timely placement of top-tier candidates.
  • . Developed and maintained a strong professional network within the tech industry, leveraging connections for candidate referrals and business development opportunities.
  • Utilized data analytics tools to identify trends in candidate behavior, tailoring outreach efforts accordingly.
  • Spearheaded employer branding initiatives that showcased company culture and attracted top industry talent.
  • Advised hiring managers on best practices for conducting effective interviews, improving overall candidate experience throughout the process.
  • Partnered with local educational institutions to create internship programs that fostered long-term talent development pipelines.
  • Used Boolean searches to develop applicant portfolios for expected openings.
  • Built relationships with colleges and universities to stay informed on new technical talent.
  • Coordinated with IT team leaders to forecast hiring needs and department goals.
  • Wrote and posted technical job descriptions
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Worked alongside global business leader to deploy new training strategies.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Collaborated with managers to identify and address employee relations issues.

Residential Property Manager

Elite Storage Solutions Inc.
02.2019 - 04.2021
  • Managed tenant relations, addressing concerns and ensuring satisfaction through regular communication and prompt resolutions.
  • Oversaw property maintenance, coordinating repairs and inspections to uphold standards and enhance property value.
  • Developed and implemented leasing strategies to attract prospective tenants and reduce vacancy rates effectively.
  • Analyzed market trends to set competitive rental rates, optimizing revenue while maintaining occupancy levels.
  • Trained and mentored junior staff on property management best practices, fostering a collaborative team environment.
  • Enhanced operational workflows by introducing technology solutions for maintenance tracking and tenant communications.
  • Conducted regular property assessments, identifying improvement opportunities for increased tenant retention and satisfaction.
  • Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
  • Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
  • Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
  • Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversaw management of [Number] properties while providing general service to tenants.
  • Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
  • Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
  • Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
  • Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
  • Streamlined rent collection processes, ensuring timely payments and reducing delinquency rates.
  • Enhanced property value by overseeing renovation projects and recommending improvements to common areas.
  • Developed strong relationships with local service providers to secure competitive pricing on necessary services and repairs.
  • Collaborated with leasing agents to maintain up-to-date knowledge of available units and market trends affecting rental rates.
  • Maximized occupancy rates by implementing effective marketing strategies and conducting property tours for potential residents.
  • Established preventative maintenance schedules to minimize downtime of facilities while maximizing cost efficiency.
  • Implemented resident retention programs, fostering a sense of community through social events and timely communication.
  • Partnered closely with management team in setting strategic goals for occupancy rates, revenue growth, and overall property enhancement.
  • Ensured compliance with local laws and regulations, staying updated on changes affecting the rental market.
  • Educated potential tenants on community policies and expectations to ensure a cohesive living environment for all residents.
  • Conducted regular performance evaluations of staff, implementing corrective action when necessary and rewarding exceptional employees.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Kept properties in compliance with local, state, and federal regulations.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Completed annual rent calculations using housing database software.
  • Planned special events such as lotteries, dedications and project tours.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Coordinated appointments to show marketed properties.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.

Commercial Airline Pilot

CAE - United Airlines
01.2019 - 08.2020
  • Conducted pre-flight inspections to ensure aircraft safety and compliance with regulations.
  • Managed cockpit operations during flights, communicating effectively with air traffic control and crew.
  • Developed flight plans optimizing fuel efficiency and adherence to scheduling requirements.
  • Mentored junior pilots, providing guidance on operational procedures and safety protocols.
  • Implemented emergency response procedures, enhancing passenger safety during in-flight incidents.
  • Coordinated with maintenance teams to address technical issues, ensuring aircraft reliability and performance.
  • Evaluated flight data post-operations to identify trends and improve future flight efficiency.
  • Led training sessions on regulatory updates and best practices for operational excellence among peers.
  • Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
  • Troubleshot in-flight mechanical and operational issues and restored functionality.
  • Planned routes, altitudes and speeds to provide fastest, safest and smoothest flights for on-time arrivals and high levels of passenger satisfaction.
  • Executed emergency procedures to maintain passenger and cargo safety during unexpected circumstances.
  • Monitored and interpreted instruments to determine flight status, airline condition and geographic position.
  • Observed aircraft safety systems and operational conditions and immediately reported issues.
  • Coordinated with FAA air traffic controllers in safely and smoothly navigating airspace.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative Team Lead

Spectrum Brands
08.2017 - 08.2019
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Streamlined service processes to enhance response times and customer satisfaction.
  • Trained new representatives on operational procedures and customer interaction protocols.
  • Analyzed customer feedback to identify trends and recommend process improvements.
  • Collaborated with cross-functional teams to ensure seamless service delivery.
  • Developed training materials to improve onboarding efficiency for new employees.
  • Implemented quality assurance measures that improved service consistency across the team.
  • Led initiatives focused on reducing complaint resolution time while maintaining quality standards.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Sought ways to improve processes and services provided.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Identified and resolved discrepancies and errors in customer accounts.

Capacity Building

Capacity Building Coaching
01.2017 - 02.2018
  • Actively participated in capacity building programs designed to strengthen the skills of both internal staff members involved directly or indirectly in the procurement process.
  • Facilitated capacity building opportunities for staff members involved in monitoring and evaluation efforts through targeted training initiatives.
  • Organized training sessions for capacity building, improving staff skillsets and enhancing overall performance levels.
  • Guided and supported research, policy formulation, and capacity building in support of project activities and deliverables.
  • Coordinated cross-functional teams to develop and implement capacity building initiatives, streamlining processes and improving overall performance.
  • Empowered women in rural areas through skills training, capacity building, and access to credit facilities for small businesses.
  • Facilitated capacity building workshops to strengthen local organizations and empower community leaders.
  • Led capacity building initiatives, enhancing overall organizational effectiveness in monitoring and evaluation activities.
  • Created a comprehensive resource library for staff use, centralizing important materials and tools related to capacity building efforts.
  • Empowered community members by conducting workshops on leadership development and capacity building.
  • Managed budgets associated with capacity building initiatives, ensuring cost-effective allocation of resources.
  • Supported local NGOs with capacity building workshops for more effective social mobilization.
  • Led capacity building efforts, training staff on best practices in monitoring and evaluation techniques.
  • Mentored junior staff members by sharing knowledge and expertise, contributing to overall team growth and capacity building.
  • Supported the development of internal capacity building initiatives aimed at enhancing overall grant management capabilities within the organization.
  • Facilitated capacity building workshops on monitoring best practices for staff members and partner organizations alike.
  • Provided training and capacity building for staff members, enhancing their ability to execute projects effectively.
  • Developed training materials for staff members, enhancing capacity building efforts within the organization.
  • Led capacity building efforts within client organizations, fostering a culture of continuous learning and growth.
  • Strengthened capacity building initiatives for local partners, resulting in increased knowledge and skills in WASH interventions.
  • Contributed to organizational capacity building by sharing best practices and lessons learned with colleagues and partners.
  • Facilitated internal trainings on political processes or advocacy techniques for improved staff capacity building.
  • Organized capacity building events for partner organizations, strengthening their ability to engage in social mobilization efforts effectively.
  • Supported capacity building initiatives within the organization by providing training on grant writing best practices to staff members.
  • Supported capacity building efforts by training staff on best practices in monitoring and evaluation methodologies.
  • Bolstered organizational capacity building efforts by providing mentorship and technical assistance to junior economists entering the field.
  • Carried double shoulder bag weighing as much as [Number] pounds to deliver letters to businesses and apartment buildings.
  • Spearheaded initiatives aimed at increasing employee engagement through team-building exercises, workshops, and recognition programs.
  • Boosted employee engagement by creating interactive workshops and team-building exercises.
  • Improved resident satisfaction by implementing regular community-building events and activities.
  • Contributed to unit cohesion through active participation in team-building activities, trainings, and morale-boosting events.
  • Empowered community members through capacity-building initiatives aimed at enhancing their skills and capabilities for selfreliance.
  • Elevated team morale and productivity, organizing team-building activities and workshops.
  • Ensured compliance with local building codes while constructing various structures such as walls or foundations.
  • Developed strong relationships with key stakeholders including donors, volunteers, and partner organizations through regular communication and relationship-building activities.
  • Assisted in meeting building code requirements by thoroughly cleaning all surfaces, fixtures, windows, and floors before final inspections.
  • Facilitated workshops aimed at building capacity among participants, empowering them to become leaders within their own communities.
  • Fostered a positive team culture by actively participating in group meetings, training sessions, and team-building activities.
  • Recruited top talent for the program, building a competitive roster for continued success.
  • Coordinated volunteer efforts within the organization to expand capacity and provide additional support for clients in need of assistance.
  • Demonstrated adaptability by working on a diverse range of projects, including commercial properties, residential buildings, and industrial facilities.
  • Led workshops for fellow educators on best practices in commerce education, sharing expertise and building capacity within the school community.
  • Maintained a positive work atmosphere by fostering strong relationships with colleagues, displaying excellent interpersonal skills, and contributing to team-building activities.
  • Organized workshops and training sessions aimed at building capacity among staff members in order to better serve the evolving needs of the community.
  • Upheld company policies by monitoring visitor access and issuing security badges as needed for building entry.
  • Collaborated with coaches to design effective skill-building exercises, resulting in improved team dynamics and overall success.
  • Developed strong relationships with local communities during overseas deployments, building trust that facilitated successful cooperation on joint objectives.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Worked on high-rise commercial and residential buildings for new construction, rehabilitation and maintenance projects.
  • Facilitated capacity-building workshops to empower residents with leadership skills and knowledge of available resources.
  • Organized and participated in team-building activities, fostering camaraderie among kitchen crew members and strengthening overall team dynamics.
  • Promoted self-sufficiency among clients through skill-building activities focused on problem-solving, decision-making, and goalsetting.
  • Enhanced building security by implementing state-of-the-art surveillance system.
  • Implemented new technologies and equipment upgrades to improve overall building functionality and reduce operating costs.
  • Enhanced company culture by organizing team-building events, fostering open communication, and promoting diversity initiatives.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Contributed to a safe working environment by implementing comprehensive safety measures during all phases of the building process.
  • Organized extracurricular activities specifically designed for students with special needs, promoting social interaction and skill-building opportunities outside the classroom setting.
  • Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
  • Coordinated capacity planning efforts, aligning resources with demand fluctuations effectively.
  • Supported practice growth by participating in networking events, building relationships with local schools and businesses.
  • Mentored junior artists in developing their technical skills and building professional portfolios.
  • Collaborated with designers, architects, and contractors in order to ensure seamless integration of glass features into building designs.
  • Developed strong rapport with clients through clear communication and a friendly demeanor, building a loyal customer base.
  • Fostered an inclusive atmosphere among cast members through active participation in team-building exercises and social events.
  • Developed strong relationships with students and families, building a supportive community within the school setting.
  • Developed tailored insulation solutions for various building types, considering factors such as climate, building age, and materials used.
  • Enhanced building cleanliness by efficiently performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
  • Cultivated a positive youth development atmosphere by emphasizing leadership skills, resilience-building activities, and personal growth opportunities.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.

Housing Case Manager - Non-profit

LAHSA
01.2017 - 02.2018
  • Facilitated access to housing resources for clients, ensuring timely support and assistance.
  • Developed individualized service plans to address unique client needs and goals.
  • Coordinated with community organizations to enhance resource availability for underserved populations.
  • Conducted regular assessments of client progress, adjusting strategies as needed for optimal outcomes.
  • Implemented process improvements that streamlined case documentation and reporting procedures.
  • Led outreach initiatives to raise awareness of housing programs within the community, increasing engagement.
  • Advocated for policy changes that improved housing stability and access for clients in need.
  • Built strong relationships with local landlords to increase available housing options for clients in need.
  • Assisted clients in developing budgeting skills and financial planning strategies necessary for maintaining stable housing situations longterm.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
  • Enhanced client self-sufficiency through the coordination of relevant community resources and services.
  • Improved client housing stability by developing individualized case management plans and providing ongoing support.
  • Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
  • Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
  • Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
  • Advocated on behalf of clients during housing negotiations, securing favorable leases and rental agreements for long-term success.
  • Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
  • Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
  • Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
  • Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
  • Increased client satisfaction levels by consistently providing compassionate, culturally sensitive support throughout the housing process.
  • Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
  • Facilitated workshops on financial literacy, tenant rights, and other topics relevant to successful independent living for clients transitioning into stable housing situations.
  • Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
  • Fostered a sense of community among clients by organizing group events or outings that encouraged social interaction and skill-building opportunities.
  • Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
  • Assisted patients in accessing housing, financial assistance and other community resources.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Managed caseload to satisfy multiple patients with diverse needs.
  • Coordinated individualized discharge plans to manage safe transition back into community and home environments.
  • Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
  • Developed partnerships with community organizations to expand services and referrals.
  • Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
  • Completed psychosocial evaluations and needs assessments.
  • Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
  • Developed individual treatment plans and provided counseling to patients.
  • Coordinated patient discharge planning and follow-up care.
  • Assessed risk factors of patients and made referrals for further services.
  • Provided patient and family education on available resources and self-care strategies.
  • Participated in clinical supervision to maintain professional development.
  • Facilitated support groups for patients and families dealing with chronic illnesses.
  • Worked with medical teams, patients and families to implement effective treatment plans.
  • Conducted in-home visits to provide supportive services.
  • Facilitated family meetings to discuss patient care plans.
  • Collaborated with healthcare providers to drive continuity of care.

Allied Health Instructor Recruiter

Instructor of Allied Health
06.2009 - 08.2017
  • Developed and implemented comprehensive allied health curricula to enhance student learning outcomes.
  • Facilitated hands-on training sessions using advanced medical equipment and technology for practical skill development.
  • Mentored students in clinical settings, providing guidance on best practices and professional standards.
  • Evaluated and assessed student performance through practical examinations and written assessments for competency validation.
  • Collaborated with healthcare professionals to align instructional content with industry standards and trends.
  • Conducted workshops and seminars to promote continuing education among allied health practitioners.
  • Streamlined course delivery processes, improving efficiency in instructional methods and resource utilization.
  • Served as an advisor for student clubs or organizations within the allied health field, fostering leadership skills in future healthcare professionals.
  • Led program review initiatives to assess curriculum effectiveness and implement necessary improvements based on feedback.
  • Maintained accurate records of student attendance, grades, and progress reports, facilitating communication with parents and administrators.
  • Organized extracurricular activities related to course content, enhancing the overall learning experience for students.
  • Mentored new instructors by sharing best practices and offering guidance on effective teaching methods.
  • Established strong relationships with local healthcare facilities, creating opportunities for internships and job placements for graduates within the allied health sector.
  • Enhanced student understanding of complex subjects by utilizing real-life examples and hands-on activities.
  • Assessed student performance regularly through assignments and exams, providing timely feedback for improvement.
  • Contributed to curriculum development initiatives by reviewing current course materials and suggesting improvements based on industry standards.
  • Integrated innovative teaching strategies into lesson plans, fostering a dynamic learning environment.
  • Participated in professional development workshops and conferences to stay current with industry trends and advancements in allied health education.
  • Implemented various classroom management techniques to maintain a positive learning environment for all students.
  • Coordinated guest lectures from industry professionals to expose students to real-world applications of their studies.
  • Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
  • Supervised students when administering medications to maintain patient safety.
  • Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
  • Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
  • Implemented new educational techniques to boost student comprehension while reducing learning time.
  • Collaborated with [Type] instructors to implement best practices to enhance student learning.
  • Developed and implemented targeted recruitment strategies to attract top talent across various departments.
  • Conducted in-depth candidate interviews to assess skills, experience, and cultural fit for organizational needs.
  • Facilitated onboarding processes, ensuring a smooth transition for new hires into company culture.
  • Streamlined the applicant tracking process by utilizing advanced recruitment software and tools.
  • Collaborated with hiring managers to define job requirements and create compelling job descriptions.
  • Analyzed recruitment metrics to identify trends and optimize hiring practices across teams.
  • Led initiatives to improve diversity hiring efforts, promoting an inclusive workplace environment.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Coordinated schedules to arrange management interviews with applicants.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Operated and maintained applicant tracking and candidate management systems.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
  • Increased candidate placements by developing and maintaining relationships with clients and candidates.
  • Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
  • Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
  • Maintained compliance with federal and state employment laws during entire recruitment process.
  • Improved employee retention rates through thorough candidate screening and interview techniques.
  • Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
  • Implemented sourcing strategies to discover top talent in competitive markets.
  • Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
  • Designed and led workshops on interview skills and resume writing for candidates, enhancing their success rate.
  • Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
  • Fostered positive candidate experience, leading to increased referral rates.
  • Negotiated employment terms with candidates to mutual satisfaction, streamlining onboarding process.
  • Developed diversity hiring initiatives, resulting in more inclusive workplace culture.
  • Leveraged social media platforms for employer branding, attracting wider pool of applicants.
  • Streamlined interview process for efficiency, reducing time-to-hire significantly.
  • Increased candidate satisfaction with personalized communication throughout recruitment cycle.
  • Tailored recruitment strategies to meet specific needs of various departments, enhancing fit and satisfaction.
  • Initiated mentorship program for new employees, aiding in their professional development and integration into company.
  • Improved team collaboration by introducing regular strategy meetings, aligning efforts towards common goals.
  • Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
  • Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
  • Worked alongside global business leader to deploy new training strategies.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Developed and monitored employee recognition programs.
  • Administered employee benefits programs and assisted with open enrollment.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.

Auto Insurance Adjustor

Allstate Corp
03.2014 - 03.2017
  • Evaluated insurance claims to determine validity and appropriate compensation amounts.
  • Conducted thorough investigations, gathering evidence to support claim resolutions.
  • Collaborated with policyholders and agents to clarify coverage details and claim processes.
  • Reviewed documentation for accuracy, ensuring compliance with regulatory standards.
  • Developed strategies for efficient claims processing, improving turnaround times.
  • Mentored junior adjusters on best practices for claims assessment and negotiation techniques.
  • Led training sessions on new software tools for enhanced claims management efficiency.
  • Implemented process improvements that streamlined workflows and reduced claim handling errors.
  • Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Examined claims forms and other records to determine insurance coverage.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Directed claims negotiations within allowable limit of $[Amount] and supported successful litigations for advanced issues.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Established positive relationships with local service providers and repair professionals, resulting in timely completion of claim-related repairs and improved client satisfaction.
  • Saved company resources by identifying fraudulent claims through diligent examination of evidence.
  • Increased team productivity by mentoring junior adjusters, fostering an environment of collaboration and continuous improvement.
  • Kept up-to-date on industry advancements through regular participation in continuing education opportunities, applying updated knowledge to daily tasks.
  • Collected and tracked evidence in support of legal processes.
  • Streamlined workflow by efficiently managing a high volume of claims simultaneously while maintaining attention to detail.
  • Conducted site visits as necessary to gather crucial information related to property damage or loss assessments accurately.
  • Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
  • Negotiated fair settlements with claimants by effectively communicating the basis for decisions and collaborating on agreeable terms.
  • Maximized customer satisfaction by resolving complex claim issues promptly and professionally.
  • Assisted underwriting department in refining policy guidelines based on trends observed in claim data analysis.
  • Facilitated communication between parties involved in claims disputes, mediating conflicts to reach mutually beneficial resolutions.
  • Contributed to company growth through exceptional customer retention rates, achieved by timely and effective resolution of client concerns.
  • Supported legal teams in preparing case files for litigation when necessary, providing expert insight into claim details and documentation requirements.
  • Prepared comprehensive reports detailing findings from each investigation, ensuring clear communication with stakeholders regarding outcomes.
  • Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for clients.
  • Proactively identified areas for process improvement within the claims department, implementing effective solutions to increase overall efficiency.
  • Improved training programs for new adjusters, sharing expert knowledge in the field and best practices in handling claims.
  • Answered customer questions regarding deductibles.
  • Prepared summaries of damage, payments, and policy coverage.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Maintained contact with claimants and attorneys to determine treatment status.
  • Documented information gathered in field and uploaded data to company database for efficient processing using [Software].
  • Negotiated [Type] settlement agreements to resolve disputes.
  • Collected [Type] information from customers to complete claims and legal files.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Followed up on potentially fraudulent claims initiated by claims representatives.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Maintained claims data in [Type] systems.
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Verified accuracy of [Type] records to maintain accuracy of records database.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
  • Handled [Type] calls from customers and other stakeholders about [Type] processes.
  • Established productive working relationships with public officials and law enforcement officers.
  • Incorporated [Type] objectives to achieve action plans and strategies.
  • Testified on behalf of agency as part of criminal and civic proceedings.
  • Prepared [Type] documents for managers or legal personnel.
  • Estimated quantifiable characteristics of [Type] products.

Post-secondary Education Instructor Recruiter

Career Education Corporation
2006 - 09.2016
  • Designed and implemented engaging curriculum tailored to diverse learning needs.
  • Facilitated interactive workshops promoting student collaboration and critical thinking.
  • Evaluated student performance through assessments, ensuring understanding of key concepts.
  • Mentored junior instructors, enhancing teaching strategies and classroom management techniques.
  • Developed instructional materials utilizing technology to improve learner engagement.
  • Led initiatives to integrate innovative teaching methods, increasing course satisfaction rates.
  • Conducted professional development sessions for staff, fostering continuous improvement in education practices.
  • Analyzed program outcomes to drive strategic enhancements in educational delivery methods.
  • Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
  • Assessed student progress regularly through formative and summative assessments, adjusting instructional approaches as needed.
  • Established positive relationships with students and parents, fostering a strong sense of community within the classroom.
  • Utilized data-driven instruction techniques to identify areas for improvement within courses or individual lessons, making necessary adjustments for increased effectiveness.
  • Maintained accurate records of student attendance, performance, and growth to inform instructional decisions and report to administrators.
  • Enhanced student comprehension by incorporating engaging visual aids and interactive activities.
  • Collaborated with colleagues to develop interdisciplinary lesson plans that fostered critical thinking and problem-solving skills.
  • Participated in ongoing professional development opportunities to stay current on best practices in education and improve teaching skills.
  • Provided constructive feedback on assignments and exams, guiding students toward academic success.
  • Promoted an inclusive learning environment by celebrating cultural diversity and addressing instances of bias or prejudice among students.
  • Communicated openly with parents about their child''s progress on a regular basis, building trust and fostering productive partnerships in support of student success.
  • Served as a mentor for new teachers, providing guidance and support during their transition into the profession.
  • Coordinated extracurricular activities such as clubs or tutoring programs, offering additional learning opportunities for students outside of traditional classroom hours.
  • Developed comprehensive curriculum plans, ensuring alignment with state standards and promoting student achievement.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Developed and implemented classroom routines to address varying student needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Created lessons and online testing materials to facilitate remote learning.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Led recruitment initiatives to attract top talent through targeted outreach and strategic sourcing methods.
  • Developed and implemented streamlined interview processes to enhance candidate experience and engagement.
  • Mentored junior recruiters, providing guidance on best practices for talent acquisition and candidate evaluation.
  • Analyzed recruitment metrics to drive continuous improvement in hiring strategies and effectiveness.
  • Collaborated with hiring managers to understand staffing needs and create tailored job descriptions that align with business goals.
  • Utilized applicant tracking systems to manage candidate pipelines and ensure efficient follow-up communication.
  • Conducted thorough reference checks and background screenings to maintain quality hires aligned with company culture.
  • Organized recruitment events and job fairs to increase brand visibility and attract diverse candidate pools.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
  • Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
  • Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
  • Implemented candidate tracking system, improving organization and follow-up with potential hires.
  • Provided detailed feedback to unsuccessful candidates, contributing to positive company image.
  • Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
  • Coordinated with universities and professional associations to source top talent for internships and entry-level positions.
  • Conducted market research to ensure competitive salary offers, attracting high-caliber candidates.
  • Engaged in continuous professional development to stay current with recruitment best practices and emerging trends.
  • Enhanced hiring quality by developing and implementing comprehensive recruitment strategies.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Assisted with writing job postings and job descriptions for boards.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Coordinated schedules to arrange management interviews with applicants.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Created engaging job postings that accurately reflected position requirements while showcasing company culture.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Operated and maintained applicant tracking and candidate management systems.
  • Trained junior recruiters on best practices, contributing to overall team success and improved efficiency.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
  • Increased candidate placements by developing and maintaining relationships with clients and candidates.
  • Maintained compliance with federal and state employment laws during entire recruitment process.
  • Collaborated with internal teams to address specific recruitment challenges and develop tailored solutions.
  • Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
  • Improved employee retention rates through thorough candidate screening and interview techniques.
  • Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
  • Implemented sourcing strategies to discover top talent in competitive markets.
  • Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
  • Designed and led workshops on interview skills and resume writing for candidates, enhancing their success rate.
  • Conducted thorough background checks and reference verifications, ensuring reliability and integrity of new hires.
  • Fostered positive candidate experience, leading to increased referral rates.
  • Negotiated employment terms with candidates to mutual satisfaction, streamlining onboarding process.
  • Developed diversity hiring initiatives, resulting in more inclusive workplace culture.
  • Leveraged social media platforms for employer branding, attracting wider pool of applicants.
  • Streamlined interview process for efficiency, reducing time-to-hire significantly.
  • Increased candidate satisfaction with personalized communication throughout recruitment cycle.
  • Initiated mentorship program for new employees, aiding in their professional development and integration into company.
  • Improved team collaboration by introducing regular strategy meetings, aligning efforts towards common goals.
  • Built strong relationships with hiring managers to understand departmental needs and identify ideal candidates.
  • Organized and attended job fairs and networking events, increasing visibility and candidate pipeline.
  • Worked alongside global business leader to deploy new training strategies.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
  • Developed and monitored employee recognition programs.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
  • Administered employee benefits programs and assisted with open enrollment.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.

Production Line Worker

McMaster Carr
07.2006 - 01.2009
  • Operated machinery for assembly and packaging processes, ensuring production efficiency.
  • Monitored quality control measures, identifying defects and maintaining product standards.
  • Collaborated with team members to streamline workflows and improve overall productivity.
  • Trained new employees on safety protocols and operational procedures to enhance team performance.
  • Conducted routine maintenance on equipment, minimizing downtime and ensuring consistent operation.
  • Implemented process improvements that reduced waste and increased output efficiency.
  • Maintained accurate inventory records, assisting in supply chain management for seamless operations.
  • Adhered to health and safety regulations, promoting a safe working environment for all staff.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Followed instructions to make products in line with customer specifications.
  • Collaborated with other production workers to achieve smooth running of production line.
  • Boxed, labeled, and transported items to support assembly operations.
  • Consistently met or exceeded daily performance metrics, showcasing dedication to company objectives and personal growth as an employee.
  • Packaged and labeled products using automated equipment.
  • Demonstrated flexibility in working various shifts, overtime hours, and weekends as required to meet production demands.
  • Inspected extruded product for appearance and size defects according to specifications.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Utilized strong problem-solving abilities to troubleshoot equipment issues quickly, minimizing disruptions to the production line while maintaining safety standards at all times.
  • Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
  • Prioritized tasks to meet personal and team production targets.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Maintained a clean and organized workspace, adhering to 5S principles for optimal efficiency and safety.
  • Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
  • Increased productivity through effective time management skills, prioritizing tasks based on urgency and importance.
  • Performed hand-finishing of final products after assembling component parts for items.
  • Trained new employees by demonstrating operation of production line machinery.
  • Achieved a high level of accuracy in assembling components, ensuring product consistency and customer satisfaction.
  • Inspected assembly line to confirm proper operation.
  • Performed basic maintenance of production equipment to prevent downtime.
  • Monitored inventory and notified supervisor about low stock items to obtain more supplies necessary for production process.
  • Recorded data and maintained accurate records to avail information for reference.
  • Enhanced product quality with thorough visual inspections and adherence to company standards.
  • Fostered a positive workplace culture that emphasized teamwork, communication, and mutual support among production line workers.
  • Collaborated effectively with quality control teams to address any defects or inconsistencies found during inspections promptly.
  • Exceeded production targets consistently through focused attention on task completion without compromising quality assurance measures.
  • Assisted in training new hires on proper assembly techniques and safety procedures, promoting a safe work environment for all employees.
  • Reduced material waste, carefully monitoring usage and implementing conservation techniques.
  • Improved product quality with meticulous visual inspections.
  • Actively participated in safety drills and training, reinforcing importance of workplace safety.
  • Facilitated flexible production line setup, quickly adapting to product changes.
  • Increased team morale and productivity by fostering supportive and positive work environment.
  • Supported quality control measures to meet compliance standards, conducting thorough checks.
  • Adjusted production line machinery for specific product runs, ensuring equipment was correctly configured.
  • Assisted in training new employees, ensuring they quickly became proficient in line tasks.
  • Contributed to achievement of production targets by consistently meeting individual performance benchmarks.
  • Enhanced team communication, holding brief daily meetings to align on goals and progress.
  • Monitored inventory levels to ensure consistent supply of necessary materials, avoiding production delays.
  • Coordinated with other departments to ensure timely completion of production process.
  • Implemented minor equipment adjustments for optimized performance, leading to smoother operations.
  • Streamlined assembly process for increased output, collaborating closely with team members to optimize workflows.
  • Engaged in continuous improvement initiatives, suggesting practical solutions to enhance efficiency.
  • Enhanced operational efficiency by conducting regular maintenance on production line equipment.
  • Adhered to strict safety protocols, minimizing accidents and ensuring safe workplace.
  • Enhanced production line efficiency by maintaining steady pace on assembly line.
  • Identified and resolved equipment malfunctions, reducing downtime.
  • Maintained cleanliness and order in work area, promoting professional environment.
  • Made sure that products were produced on time and are of good quality.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected products and machines to maintain quality and efficiency.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Reviewed production schedules and streamlined processes.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Collaborated with other departments to optimize production workflows.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.

Foundry HR Rep

INTAT Precision
08.1997 - 11.1999
  • Facilitated onboarding processes to enhance new employee integration and retention.
  • Coordinated training sessions to develop employee skills and knowledge effectively.
  • Streamlined recruitment procedures, improving candidate selection efficiency and satisfaction.
  • Implemented HR software solutions to enhance data management and reporting accuracy.
  • Operated melting furnaces and casting equipment to produce high-quality metal components.
  • Monitored production processes to ensure compliance with safety and quality standards.
  • Conducted routine maintenance on machinery to minimize downtime and enhance operational efficiency.
  • Assisted in training new operators on proper techniques and safety protocols.
  • Collaborated with team members to troubleshoot equipment issues and implement effective solutions.
  • Led shift operations, ensuring adherence to schedules and optimizing workflow efficiencies.
  • Developed training materials for staff development, focusing on best practices in foundry operations.
  • Implemented process improvements that increased production speed and reduced waste.
  • Improved product quality by conducting thorough inspections and addressing any defects or inconsistencies.
  • Assisted in training new employees on foundry operations, ensuring proper knowledge transfer and skill development.
  • Proactively identified areas for improvement within the plant layout, leading to better space utilization and enhanced workflows.
  • Contributed to cost reduction efforts by identifying areas for improvement and suggesting solutions for increased efficiency.
  • Enhanced the company''s reputation for producing top-quality products by adhering strictly to established quality control measures.
  • Developed strong relationships with suppliers to secure high-quality materials at competitive prices, benefiting overall production costs and outcomes.
  • Increased overall foundry safety through regular equipment maintenance and adherence to safety protocols.
  • Spearheaded process improvement initiatives that led to increased efficiency within the foundry operation.
  • Coordinated effective communication between departments, promoting a collaborative environment conducive to problem-solving and innovation.
  • Managed inventory of supplies, ensuring necessary materials were always available for production needs.
  • Streamlined processes for optimal workflow, resulting in a more organized and efficient work environment.
  • Actively participated in continuous improvement efforts aimed at streamlining production processes while maintaining high safety standards.
  • Collaborated with team members to ensure timely completion of projects, meeting production deadlines consistently.
  • Achieved a high level of customer satisfaction by consistently delivering products that met or exceeded expectations in terms of quality and timeliness.
  • Troubleshot issues during production runs promptly, minimizing delays in output delivery schedules.
  • Consistently met or exceeded production goals through diligent work ethic and attention to detail in all aspects of foundry operations.
  • Reduced waste in the casting process by optimizing the use of raw materials and resources.
  • Implemented preventative maintenance programs, reducing downtime due to equipment failure or malfunctions.
  • Enhanced productivity by implementing efficient foundry operating techniques and procedures.
  • Maintained accurate records of production data, allowing for better analysis and potential improvements.
  • Used tools to cut, trim and shape [Number] molds daily.
  • Upheld high quality standards by designing inspection protocols for finished products.
  • Streamlined production rates by organizing over [Number] pounds of raw materials.
  • Minimized waste by accurately measuring mixes and decreasing excess materials.
  • Monitored and adjusted valves and dials, regulating outputs on automatic machinery.
  • Observed operations of automatic molding machinery to detect and correct jams or malfunctions.
  • Studied manuals and conditions to accurately determine prescribed temperature and time settings for each material and mold.
  • Decreased production time with optimization of cooling methods.
  • Measured, mixed, and poured [Type] raw materials to create new molds.

Retail Sales Manager

Lazarus Department Store/ Macys
06.1994 - 05.1996
  • Led sales team to exceed monthly targets through strategic merchandising and promotional initiatives.
  • Developed training programs enhancing team performance and product knowledge across retail staff.
  • Analyzed sales data to identify trends, driving inventory management and optimizing stock levels.
  • Implemented customer service protocols improving satisfaction ratings and fostering loyalty among clientele.
  • Managed budgeting and forecasting processes, ensuring alignment with organizational goals and financial targets.
  • Collaborated with marketing teams to launch successful campaigns, increasing brand visibility in local markets.
  • Mentored junior staff, facilitating professional development and succession planning within the department.
  • Streamlined operational procedures, enhancing efficiency in daily store management activities and staffing allocation.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained [Number] associates to develop into productive team members with excellent product knowledge.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
  • Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
  • Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
  • Developed sales incentives that motivated team members to reach their full potential, resulting in higher overall performance for the store.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
  • Implemented loss prevention measures to minimize shrinkage and protect store assets.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Implemented systems and procedures to increase sales.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Facilitated business by implementing practical networking techniques.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Organized promotional events and interacted with community to increase sales volume.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Drove sales by developing multi-million dollar contract sales.

Medical Claims Processor

Health Claims Administration / Equitable Life
06.1984 - 10.1989
  • Processed medical claims using advanced billing software to ensure accuracy and compliance with regulations.
  • Reviewed and verified claim documentation to identify discrepancies and resolve issues efficiently.
  • Collaborated with healthcare providers to obtain necessary information for claim resolution and payment.
  • Trained junior staff on best practices for processing claims and utilizing relevant software tools effectively.
  • Monitored adherence to industry standards and internal policies, ensuring high levels of accuracy in claims processing.
  • Led initiatives to streamline claim processing procedures, resulting in reduced turnaround time for approvals.
  • Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
  • Researched and resolved complex medical claims issues to support timely processing.
  • Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
  • Verified patient insurance coverage and benefits for medical claims.
  • Managed large volume of medical claims on daily basis.
  • Paid or denied medical claims based upon established claims processing criteria.
  • Monitored and updated claims status in claims processing system.
  • Evaluated medical claims for accuracy and completeness and researched missing data.
  • Responded to correspondence from insurance companies.
  • Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
  • Maintained a thorough understanding of the intricacies involved in processing medical claims for diverse healthcare specialties, enabling accurate and efficient claim adjudication.
  • Collaborated with healthcare providers to ensure accurate billing information was submitted, resulting in fewer denied or delayed payments.
  • Streamlined communication between departments by developing efficient methods for sharing claim status updates and relevant documentation.
  • Ensured compliance with all applicable regulations by maintaining strict adherence to HIPAA guidelines and company protocols when handling sensitive patient information.
  • Maintained a high level of customer satisfaction by promptly addressing inquiries and resolving issues related to medical claims.
  • Resolved discrepancies between billed amounts and allowed charges promptly by working closely with both providers and payers, minimizing delays in payment processing times.
  • Provided exceptional support during audits by supplying detailed records of claim transactions as needed, ensuring full transparency into department operations.
  • Identified opportunities for process improvements within the claims department, leading to increased overall efficiency and reduced costs associated with claim reworkings.
  • Mastered various proprietary claim processing systems quickly allowing seamless adaptation to new technology initiatives within the organization.
  • Managed a portfolio of complex cases requiring extensive research, coordination with multiple parties, and diligent follow-ups to secure reimbursement for clients.
  • Coordinated with other departments to ensure seamless integration of new policies and procedures, minimizing disruption to ongoing operations.
  • Reduced turnaround time on claim payments by proactively identifying potential roadblocks and addressing them preemptively.
  • Handled escalated claims-related issues professionally, working diligently towards resolution while maintaining strong relationships with both clients and providers alike.
  • Increased claim processing efficiency by implementing new software and streamlining workflows.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Checked documentation for accuracy and validity on updated systems.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Prepared insurance claim forms or related documents and reviewed for completeness.
  • Posted payments to accounts and maintained records.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Processed and recorded new policies and claims.
  • Reviewed outstanding requests and redirected workloads to complete projects on time.
  • Collected premiums and issued accurate receipts.
  • Modified, updated and processed existing policies.
  • Calculated adjustments, premiums and refunds.

Education

Master of Science - Business Administration and Management

Keller University School of Management
Chicago, IL
05-2011

Bachelor of Science - Business Administration And Management

Indiana University
Bloomington, IN
05-1994

Associate of Arts - Liberal Arts And Sciences

Joliet Junior College
Joliet, IL
05-1992

Skills

  • Applicant tracking systems
  • Data-driven decision making
  • Onboarding processes
  • Candidate sourcing
  • Salary and benefits negotiations
  • Job posting optimization
  • Screening resumes
  • Pipeline maintenance
  • Social media recruiting
  • Recruitment
  • Talent management
  • Recruitment planning
  • Boolean search proficiency
  • Cold calling
  • Candidate pipeline management
  • Candidate tracking
  • Global recruitment
  • Business forecasting
  • Passive candidate engagement
  • Recruitment marketing
  • Contract negotiation
  • Compensation analysis
  • Work authorizations
  • Referral generation
  • Collective bargaining agreements
  • Recruitment reporting
  • Portfolio review
  • Managed client contracts
  • Procedure training
  • Building partnerships
  • Application screening
  • Facilitating auditions
  • Career fair management
  • Persuasive sales techniques
  • Onboarding support
  • Vacancy posting
  • Interviewing techniques
  • Talent acquisition
  • Recruitment and hiring
  • Recruitment management
  • Human resources support
  • Strategic planning
  • Human resources management systems
  • Relationship building
  • In-person and telephone interviewing
  • Networking events
  • Project management
  • Pre-employment screening
  • Data analysis
  • New hire onboarding
  • Microsoft office
  • New hire orientation
  • Analytical and critical thinking
  • Employee hiring
  • Training and mentoring
  • Employee relations
  • Organizational development
  • Staffing agency coordination
  • Decision-making
  • Time tracking and payroll administration
  • Training development
  • Applicant qualification
  • Business intelligence
  • Candidate searching
  • Employment recordkeeping
  • Report preparation
  • Policy and procedure writing
  • Database maintenance
  • Conflict resolution
  • Procedure compliance
  • Performance appraisal
  • Documentation and recordkeeping
  • Wages and salary
  • Remote conferencing and communication
  • Employment data tracking
  • Personnel recruitment
  • Cost reductions
  • Personnel management
  • Drug testing
  • Promotion coordination
  • Policy development
  • Employee orientation
  • Employee investigations
  • Affirmative action guidelines
  • Retention program development
  • Termination documentation
  • Management consulting
  • Transfer coordination
  • Temporary and seasonal employees
  • Information protection
  • Financial analysis
  • Benefits administration
  • Customer relationship management
  • Work complaint handling
  • Eligibility determinations
  • International mobility management
  • Clerical oversight
  • Policy interpretation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Constructed a special remuneration program that addressed scarce skills, which was accepted and implemented company-wide.
  • Reduced job descriptions from over [Number] to less than [Number] by removing duplicate and obsolete job descriptions.
  • Developed union awareness programs resulting in zero organizing campaigns.
  • Managed up to [Number] human resource professionals located in [Number] states.
  • Resolved product issue through consumer testing.
  • Supervised team of [Number] staff members.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] through effectively helping with [Task].
  • Collaborated with team of [Number] in the development of [Project name].
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Managed the [Award Name] award winning sales team at [Company Name].
  • Promoted to Regional Sales Manager after [Number] successful years in the sales department.
  • Created a company-wide, comprehensive training program for all sales team members.
  • SAG-AFTRA member since [Year].
  • Played lead role in [Movie Title].
  • Secured [Number] commercial acting jobs within [Number] months.

Software

Phenom

Timeline

AI Intern

ACME Technical Installation
02.2025 - Current

Cardiovascular Invasive Specialist

Baylor University Medical Center
06.2024 - 10.2025

Certified Medical Assistant

Advocate Lutheran General Hospital
03.2023 - 02.2025

Cardiac Perfusionist

Baylor Scott & White Health Hospital
02.2023 - 10.2025

Talent Acquisition Specialist / Sr. Recruiter

Baylor Scott & White Health
11.2021 - Current

Phenom Sourcer

Phenomsoftware
07.2021 - Current

Sales/Business Development Manager

Beverly Arts Center
02.2021 - 04.2025

Human Resource Manager

Home Health Companions
01.2020 - 11.2021

Senior Technical Recruiter

Solis Mammography
04.2019 - 09.2021

Residential Property Manager

Elite Storage Solutions Inc.
02.2019 - 04.2021

Commercial Airline Pilot

CAE - United Airlines
01.2019 - 08.2020

Customer Service Representative Team Lead

Spectrum Brands
08.2017 - 08.2019

Capacity Building

Capacity Building Coaching
01.2017 - 02.2018

Housing Case Manager - Non-profit

LAHSA
01.2017 - 02.2018

Auto Insurance Adjustor

Allstate Corp
03.2014 - 03.2017

Allied Health Instructor Recruiter

Instructor of Allied Health
06.2009 - 08.2017

Production Line Worker

McMaster Carr
07.2006 - 01.2009

Performance Artist - Music/Poetry/Actress

NBC Studios - The Voice/Brave New Voices
01.2000 - Current

Foundry HR Rep

INTAT Precision
08.1997 - 11.1999

Retail Sales Manager

Lazarus Department Store/ Macys
06.1994 - 05.1996

Medical Claims Processor

Health Claims Administration / Equitable Life
06.1984 - 10.1989

Post-secondary Education Instructor Recruiter

Career Education Corporation
2006 - 09.2016

Master of Science - Business Administration and Management

Keller University School of Management

Bachelor of Science - Business Administration And Management

Indiana University

Associate of Arts - Liberal Arts And Sciences

Joliet Junior College

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Tonya Taylor