Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonya Temple

North Charleston,SC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Teacher

Loving and Learning Daycare
04.2023 - 01.2024


  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Gathered materials and resources to prepare for lessons and activities.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.


Production Worker

Lowery Brands
09.2022 - 02.2023
  • Laying out patches and pressing on shirts, sweatshirts, and sweatpants.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Made sure that products were produced on time and are of good quality.

Cashier

Lowes Foods, LLC
12.2017 - 09.2022


  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.


  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Substitute Teacher

Dorchester School District Two
11.2013 - 11.2019


  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.


Sales Associate

Goodwill Industries of Lower SC
09.2013 - 12.2017


  • Greeted customers and helped with product questions, selections, and purchases.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Jewelry Sales Associate

Kay's Jewelry
09.2016 - 12.2016
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.

Photography Intern

Winston Salem State University
01.2008 - 05.2008
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Planned and prepared for on-location and studio shoots.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Took photos from different angles and perspectives to capture perfect images.
  • Provided exceptional customer service throughout entire client experience from initial consultation to delivery of final images resulting in repeat business.
  • Collaborated with fellow interns on group assignments and shared learnings from individual experiences, fostering a supportive learning environment.
  • Assisted lead photographer in capturing memorable moments during photoshoots, resulting in satisfied clients and increased bookings.
  • Developed strong time management skills by juggling multiple projects simultaneously, prioritizing tasks effectively to meet deadlines.
  • Participated in industry networking events to build connections within the local photography community, fostering potential partnerships and referrals for future business opportunities.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

African American Artist Database

Winston Salem State University
05.2005 - 12.2007
  • Research and write articles, Drawings/Sketches, Display case setup, Voiceover, Circulation Desk
  • Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
  • Contributed to creative process through original ideas and inspiration.
  • Enhanced artistic projects by incorporating innovative techniques and materials for impactful visual presentations.
  • Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
  • Drew illustrations and concepts for visualization, presentation and development purposes.
  • Researched industry trends and evaluated competitive pieces to enhance creativity and gather fresh ideas.

Floater Teacher

Loving and Learning Daycare
05.2003 - 08.2003


  • Promoted a positive classroom environment through effective classroom management strategies, fostering mutual respect among students.
  • Built and maintained environment that stimulated learning and supported student achievement.
  • Exercised great adaptability in transitioning between assigned classrooms.
  • Established open lines of communication with parents, updating them on their child''s progress and addressing any concerns promptly.
  • Participated in professional development opportunities to stay current on best practices in education and further enhance teaching skills.

Education

Bachelor Of Fine Arts in Studio Art -

Winston Salem State University
Winston-Salem, NC
05.2008

Early Childhood Education I and II -

Caldwell Community College and Technical Institute
Hudson, NC
05.2002

Skills

  • Microsoft Word
  • Adobe Photoshop Software Suite
  • Drawing
  • Team Member
  • Customer Service
  • Warehouse Experience
  • Library Services
  • Classroom Management
  • Photography
  • Critical Thinking
  • Lesson Planning
  • Positive Role Model and Mentor
  • Child Development
  • Special Needs Students
  • Organizational Skills
  • Social Media Management
  • Special Education
  • Supervising experience
  • Hair Braiding
  • Customer Satisfaction
  • Reliability and punctuality
  • Cash Management
  • Product Knowledge

Certification

  • CPR/First Aid, 02/01/19
  • Forklift-(Stacker Only), 07/01/19

Timeline

Teacher

Loving and Learning Daycare
04.2023 - 01.2024

Production Worker

Lowery Brands
09.2022 - 02.2023

Cashier

Lowes Foods, LLC
12.2017 - 09.2022

Jewelry Sales Associate

Kay's Jewelry
09.2016 - 12.2016

Substitute Teacher

Dorchester School District Two
11.2013 - 11.2019

Sales Associate

Goodwill Industries of Lower SC
09.2013 - 12.2017

Photography Intern

Winston Salem State University
01.2008 - 05.2008

African American Artist Database

Winston Salem State University
05.2005 - 12.2007

Floater Teacher

Loving and Learning Daycare
05.2003 - 08.2003

Bachelor Of Fine Arts in Studio Art -

Winston Salem State University

Early Childhood Education I and II -

Caldwell Community College and Technical Institute

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Tonya Temple