Tonya Terry
Saint Charles, MISSOURI ,MO
Summary
Dynamic Chiropractic Assistant with proven expertise at DiCarlo Chiropractic Center in enhancing patient relations and streamlining appointment scheduling. Skilled in medical terminology and detail-oriented, I fostered trust with patients, resulting in increased referrals. Committed to professionalism and ethics, I ensured a welcoming environment while managing patient flow effectively.
Overview
7
7
years of professional experience
Work History
Chiropractic Assistant
DiCarlo Chiropractic Center
07.2022 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using Software and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Supported practice growth by maintaining a well-organized office environment and ensuring efficient day-to-day operations.
Restaurant Server
Denny's
06.2019 - 07.2022
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Restaurant Server
Denny's
07.2018 - 06.2019
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Education
Online Ged Studying
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments management
- Patient flow management
- Patient care
- Patient relations
- Professionalism and ethics
- Detail-oriented approach
- Phone etiquette maintenance
- Time management mastery
- Pre-press procedures
- Embroidery machine operation
- Printing press operation
- Production speed optimization
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Machine set up
- Multitasking
Timeline
Chiropractic Assistant
DiCarlo Chiropractic Center
07.2022 - Current
Restaurant Server
Denny's
06.2019 - 07.2022
Restaurant Server
Denny's
07.2018 - 06.2019
Online Ged Studying
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