Tonya Texada
Houston,TX
Summary
Proven expertise in patient identity verification and exceptional customer service, honed at Legacy Community Health Services. Excelled in high-pressure situations, significantly improving patient referral processes. Demonstrated ability to analyze financial data at Preventice Solutions, contributing to enhanced account accuracy. Skilled in cultivating leads and increasing customer retention, showcasing a blend of technical proficiency and interpersonal effectiveness. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Legacy Community Health Services
03.2021 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to exp
lain procedures and services to patients. - Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
Account Specialist
Preventice Solutions
10.2018 - 01.2021
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Analyzed financial data and generated accurate, insightful reports for management.
- Resolved complex billing and payment issues for balanced, accurate accounts.
Account Service Representative
Texas Oncology
01.2016 - 10.2018
- Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
- Educated clients on relevant policies and options and answered questions to remedy issues.
- Researched options and recommended services to address clients' needs.
- Advocated for client needs within Hemotology/oncologogy to improve experience and increase customer retention.
Scheduler
Houston Methodist
11.2007 - 01.2016
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
Education
High School Diploma -
Jack Yates High School
Houston,TX06-1983
Skills
- Patient check-in
- Registration management
- Patient identity verification
- Customer service
Timeline
Patient Access Representative
Legacy Community Health Services
03.2021 - Current
Account Specialist
Preventice Solutions
10.2018 - 01.2021
Account Service Representative
Texas Oncology
01.2016 - 10.2018
Scheduler
Houston Methodist
11.2007 - 01.2016
High School Diploma -
Jack Yates High School
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