Summary
Overview
Work History
Education
Skills
Timeline
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Tonya Thomas

Jacksboro,TN

Summary

Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance

Overview

17
17
years of professional experience

Work History

Receptionist

Kids Central Pediatrics
01.2007 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Medical Coder

Kids Central Pediatrics
10.2009 - Current
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Monitored changes in coding regulations to provide recommendations for compliance.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
  • Followed up with medical staff regarding missing information in patient records.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Followed exact procedures for handling transfers and other releases of medical records.

Director of Operations

Kids Central Pediatrics, Central Pediatrics
11.2019 - Current
  • Oversee day-to-day production activities in accordance with business objectives.
  • Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Opened three Pediatric offices
  • Ordered all nursing, administrative supplies, and exam tables.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Associate in Arts Degree -

University of Phoenix

Certified Clinical Medical Assistant -

National HealthCare Association
2022

Certified Medical Coder -

Doctors Management
Knoxville, TN
2009

Jellico High School
1999

Skills

  • Leadership Training
  • Process Improvements
  • Strategic Planning
  • Process Improvement
  • Operations Oversight
  • Schedule Oversight
  • Customer Service Management
  • Performance Improvement
  • Staff Management
  • Operations Management
  • Customer Service
  • Effective Leader
  • Staff Scheduling
  • Staff Hiring
  • Staff Training/Development
  • Employee Scheduling
  • Teamwork and Collaboration
  • Hiring and Onboarding
  • Scheduling

Timeline

Director of Operations

Kids Central Pediatrics, Central Pediatrics
11.2019 - Current

Medical Coder

Kids Central Pediatrics
10.2009 - Current

Receptionist

Kids Central Pediatrics
01.2007 - Current

Associate in Arts Degree -

University of Phoenix

Certified Clinical Medical Assistant -

National HealthCare Association

Certified Medical Coder -

Doctors Management

Jellico High School

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