Tonya Thompson
Mishawaka,IN
Summary
Dynamic sales professional with a proven track record at Dollar Tree, excelling in customer service and relationship building. Recognized for implementing effective sales strategies that boosted product visibility and enhanced customer satisfaction. Skilled in inventory management and team collaboration, consistently achieving sales targets while fostering a positive shopping environment.
Overview
42
42
years of professional experience
Work History
Sales Associate
Rollie Williams
01.2016 - 10.2025
- Cultivated strong customer relationships through personalized service and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishments.
- Trained new staff on sales techniques and store policies, enhancing team performance.
- Implemented promotional displays to boost product visibility and drive sales growth.
Assistant Manager
Dollar Tree
09.2015 - 04.2016
- Supervised daily store operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored staff on company policies, procedures, and best practices.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Developed promotional displays to enhance product visibility and drive sales growth.
Assistant Manager
DollarTree
01.2015 - 09.2015
- Led team in achieving store sales targets through effective staff training and performance management.
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Oversaw compliance with company policies and safety regulations, ensuring a secure shopping environment for customers and employees.
- Mentored junior staff, fostering a collaborative environment that encouraged professional development and teamwork.
- Facilitated communication between upper management and store associates to align goals and expectations effectively.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Associate
O'Leary Paint
06.2010 - 12.2014
- Increased customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for peak sales periods.
- Trained new associates on product knowledge and sales techniques to enhance team performance.
- Executed visual merchandising strategies, driving store appeal and maximizing customer engagement.
Sales Assiciate
Lowe's Home Improvement
06.2007 - 05.2010
- Enhanced customer experiences through personalized service and product recommendations.
- Developed and maintained positive relationships with clients to foster loyalty and repeat business.
- Executed sales strategies, resulting in increased product visibility and market penetration.
- Collaborated with team members to optimize inventory management and merchandise displays.
Sales Associate
O'Leary Paint
03.2003 - 03.2007
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Collaborated with management to implement promotional campaigns that increased foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Streamlined checkout processes, reducing wait times and improving overall customer experience.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Sales Associate
K-Mart Department Store #4249
11.1983 - 05.2002
- Analyzed sales trends to identify opportunities for upselling and cross-selling initiatives.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Increased customer satisfaction through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability for peak sales periods.
- Executed visual merchandising strategies, driving store appeal and maximizing customer engagement.
- Trained new associates on product knowledge and sales techniques to enhance team performance.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Collaborated with management to implement promotional campaigns that increased foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Streamlined checkout processes, reducing wait times and improving overall customer experience.
Education
High School Diploma -
Concord High School
Elkhart, IN05-1978
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Verbal/written communication
- Stocking and receiving
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Sales strategies
- Retail store operations
- Guest relations
Timeline
Sales Associate
Rollie Williams
01.2016 - 10.2025
Assistant Manager
Dollar Tree
09.2015 - 04.2016
Assistant Manager
DollarTree
01.2015 - 09.2015
Sales Associate
O'Leary Paint
06.2010 - 12.2014
Sales Assiciate
Lowe's Home Improvement
06.2007 - 05.2010
Sales Associate
O'Leary Paint
03.2003 - 03.2007
Sales Associate
K-Mart Department Store #4249
11.1983 - 05.2002
High School Diploma -
Concord High School