Tonya Toocheck
Pittsburgh,PA
Summary
Results-driven and customer-focused professional with over 15 years of experience delivering exceptional service and managing day-to-day operations in fast-paced environments. Proven ability to build strong customer relationships, resolve issues efficiently, and foster a collaborative team culture. Skilled in training, mentoring, and motivating team members to exceed performance goals, while maintaining high standards of service. Adept at balancing strategic planning with hands-on leadership to drive customer satisfaction and operational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Service Associate
Plum Borough School District
Pittsburgh, Pennsylvania
08.2021 - Current
- Prepared food items according to standardized recipes and portion guidelines.
- Maintained cleanliness and organization of food preparation areas and dining spaces.
- Assisted students with menu selections, and answered questions about ingredients.
- Operated kitchen equipment safely and efficiently during food preparation tasks.
- Collaborated with team members to ensure timely service during busy periods.
- Followed health and safety regulations to ensure food safety standards were met.
- Supported daily operations by performing various tasks as assigned by supervisors.
- Operated cash register to process payments from customers.
- Trained new hires on proper sanitation protocols and safe handling of kitchen tools.
- Assisted in inventory counting and ordering products to meet business trends.
Payroll and Human Resources Associate
Barrio
Pittsburgh, Pennsylvania
06.2022 - 03.2024
- Processed payroll for employees using HRIS software efficiently.
- Maintained employee records and ensured data accuracy in systems.
- Assisted with recruitment by screening resumes and scheduling interviews.
- Managed employee onboarding and orientation processes effectively.
- Coordinated benefits enrollment and addressed employee inquiries promptly.
- Supported compliance with labor laws and company policies consistently.
- Facilitated training sessions for staff on payroll procedures and updates.
- Communicated with employees regarding payroll discrepancies and resolutions effectively.
- Resolved employee inquiries pertaining to human resources policies, procedures, and programs.
Receiving Manager
David's Bridal
Pittsburgh, Pennsylvania
07.2008 - 02.2012
- Managed inventory processes to ensure accurate receiving and storage of goods.
- Oversaw team operations to maintain efficient workflow in the receiving area.
- Implemented best practices for inventory management and organization in the warehouse.
- Streamlined receiving procedures to enhance overall operational efficiency.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Received and staged incoming inventory for movement to storage or sales floor.
- Organized storage areas to maximize movement and minimize labor.
Education
Associate of Science - Medical Assistant
Western School of Health And Business
Pittsburgh, PA12-2005
High School Diploma -
Plum Borough School District
Pittsburgh, PA06-2004
Skills
- Inventory management
- Cash handling
- Customer service
- Team collaboration
- Payroll processing
- Effective communication
- Problem solving
- Time management
- Training facilitation
- Adaptability to change
Certification
- ServeSafe certified
- Act 34 clearance
- Act 114 clearance
- Act 151 clearance
- Act 126 clearance
Timeline
Payroll and Human Resources Associate
Barrio
06.2022 - 03.2024
Food Service Associate
Plum Borough School District
08.2021 - Current
Receiving Manager
David's Bridal
07.2008 - 02.2012
Associate of Science - Medical Assistant
Western School of Health And Business
High School Diploma -
Plum Borough School District