Tonya Trent
Kingsport,TN
Summary
Dedicated professional with over 18 years of experience in Healthcare, IT Support, and Office Operations. Demonstrated expertise in patient care, medical documentation, and customer service, with a proven ability to manage billing inquiries and resolve issues. Committed to process improvement and fostering team collaboration in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Unarmed Security Officer
Sunstates Security
Kingsport, TN
10.2025 - 05.2026
- Maintain plant security through access control and perimeter patrols.
- Create and issue employee and contractor badges.
- Check in and document truck deliveries and vendors entering the facility.
Clinical Tech
Fast Pace Urgent Care
Kingsport, TN
01.2025 - 10.2025
- Document medical histories, patient information, and test results accurately.
- Assist with patient intake, scheduling, and insurance verification.
- Communicate test results and collaborate with medical staff.
Private Duty Home Health Caregiver
Self
Kingsport, TN
06.2024 - 12.2024
- Maintain patient records and communicate changes to healthcare professionals.
- Administer treatments and monitor vital signs.
IT Support/Help Desk Support
Bristol Tennessee Essential Services
Bristol, TN
01.2007 - 06.2024
- Provided first-line technical support to users, resolving software and hardware issues.
- Maintained ticket documentation and implemented system improvements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Charter Communications
Kingsport, TN
09.2005 - 01.2007
- Delivered customer support, resolved issues, and documented service interactions.
- Handled billing inquiries and provided clear explanations of charges.
- Trained new staff on customer service procedures and company policies.
Loss Prevention Officer
Wal-Mart
Tri Cities Area
08.2000 - 09.2005
- Monitored store areas, deterred theft, and assisted with investigations.
- Executed emergency procedures and maintained safety documentation.
Ladies Wear Department Manager
Wal-Mart
Kingsport, TN
08.1998 - 02.2000
- Managed department operations, sales, staff, and inventory.
- Trained employees and coordinated product orders and promotions.
Clean Up Relief Supervisor
A&L Industrial
Kingsport, TN
10.1992 - 12.1996
- Supervised industrial clean-up operations for Eastman Chemical.
- Trained employees and implemented quality control measures.
One Hour Photo Technician
Wal-Mart
Kingsport, TN
02.1991 - 10.1992
- Operated photo processing equipment, assisted customers, and maintained inventory.
Education
High School Diploma -
Sullivan North High School
Kingsport, TNSkills
Timeline
Unarmed Security Officer
Sunstates Security
10.2025 - 05.2026
Clinical Tech
Fast Pace Urgent Care
01.2025 - 10.2025
Private Duty Home Health Caregiver
Self
06.2024 - 12.2024
IT Support/Help Desk Support
Bristol Tennessee Essential Services
01.2007 - 06.2024
Customer Service Representative
Charter Communications
09.2005 - 01.2007
Loss Prevention Officer
Wal-Mart
08.2000 - 09.2005
Ladies Wear Department Manager
Wal-Mart
08.1998 - 02.2000
Clean Up Relief Supervisor
A&L Industrial
10.1992 - 12.1996
One Hour Photo Technician
Wal-Mart
02.1991 - 10.1992
High School Diploma -
Sullivan North High School