Tonya Trinh

Successfully being integral member of the leadership team helping to build a continuous pipeline, support training to ensure continuous quality and building an empowering nail designer culture.

• Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
• Improved onboarding experience for new hires, creating a comprehensive orientation program.
• Managed interview scheduling, coordinated travel arrangements, and facilitated communication with candidates throughout the hiring process.
• Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
• Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies accordingly.
• Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Recruited top talent to maximize profitability. Continuously increase regional revenue growth by 15% year over year.
• Liaised between multiple business divisions to improve communications.

Conducted thorough audits of production facilities, ensuring compliance with industry standards and regulations.

• Implemented root cause analysis techniques to identify and address recurring issues in service protocols and quality.
• Managed cross-functional teams to identify areas of improvement, leading to increased customer satisfaction.
• Streamlined inspection processes for improved efficiency and reduced customer complaints and maintain great customer retention.

• Training Manager Mini luxe Inc
• MA/RI 10/2013-Present
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Trained new hires to perform cross-training exercises with experienced workers.
• Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
• Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
• Conducted orientation sessions and organized on-the-job training for new hires.
• Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
• Identified skill gaps in workforce and addressed them through targeted training programs, resulting in more competent and versatile team.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.

• Managing the daily operations of the beauty salon to ensure customer satisfactions and maximizing revenue by providing services and retail sales.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

• Investigating incoming fraud claims and speaking to customers to obtain information pertinent to claim.
• Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed and work with local authorities for successful investigations.
• Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
• Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
• Conducted prompt and thorough investigations on referred files.
• Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
• Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.

• Successfully supervised daily operations and sales functions at airport to ensure maximization of fleet utilization, incremental revenue, and customer satisfaction and employee management.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.
• Promoted a positive work environment through open communication and constructive feedback.
• Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Handled emergency situations with calm demeanor, ensuring the safety of both customers and employees during critical incidents.

• Successfully managed retail location and increased revenue by 20%.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

• Quality audit circuit boards to ensure all components are correctly assembled from automatic machines.