Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Tucker

Smithfield

Summary

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks. Equipped with problem-solving abilities and willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

20
20
years of professional experience

Work History

Dispatcher Office Assistant

DATTCO
11.2024 - Current
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Advised regarding delays and special circumstances.
  • Collaborated with multiple departments to ensure seamless coordination of resources during emergency situations.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Supported efficient scheduling processes, arranging staff coverage for shifts and managing time-off requests.
  • Streamlined dispatch procedures with the implementation of new technology and software systems.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Answered phone calls and responded to customer emails.

Bus Driver

DATTCO
09.2022 - Current
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Communicated regularly with central dispatch teams to report delays and route changes.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.

Warehouse Packer

CVS Distribution Center
07.2019 - 08.2020
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.
  • Learned and followed warehouse safety protocols to prevent injuries and accidents.
  • Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
  • Operated tape machines, scales and label printers to package items correctly.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Added packed boxes to conveyor belts for movement to shipping stations.
  • Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Organized items on racks, shelves and bins to maintain established order.
  • Stocked and organized products in warehouse for easy accessibility and order fulfillment.
  • Adapted quickly to new technologies introduced into the workplace, enhancing overall productivity levels.
  • Picked and packed order items.
  • Operated manual pallet jacks and forklifts to move and store materials.
  • Kept work areas neat, clean and free from debris.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Pizza Manager

Aegean Pizza
09.2014 - 06.2019
  • Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
  • Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
  • Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
  • Streamlined the order-taking process to reduce wait times for customers, resulting in higher repeat business.
  • Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
  • Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
  • Implemented staff training programs to improve efficiency and productivity, consistently meeting or exceeding performance targets.
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw training of more than 6 team members.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Reviewed and approved employee schedules and timesheets.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.

Daycare Teacher

Johnston Child Care
07.2005 - 04.2014
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
  • Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.
  • Developed age-appropriate curriculum plans focused on cognitive, social, emotional, and physical development.
  • Trained new staff on daycare policies and child care best practices, elevating overall quality of care.

Education

High School Diploma -

Ponaganset High School
North Scituate, RI

Skills

  • Prioritization
  • Administrative support
  • Filing and data archiving
  • Time management
  • Bookkeeping
  • Problem-solving
  • Calendar management
  • Excel spreadsheets
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Adaptability and flexibility

Timeline

Dispatcher Office Assistant

DATTCO
11.2024 - Current

Bus Driver

DATTCO
09.2022 - Current

Warehouse Packer

CVS Distribution Center
07.2019 - 08.2020

Pizza Manager

Aegean Pizza
09.2014 - 06.2019

Daycare Teacher

Johnston Child Care
07.2005 - 04.2014

High School Diploma -

Ponaganset High School

Similar Profiles

CREATE PROFILE