Tonya Two Strike
Rosebud,SD
Summary
Dynamic healthcare professional with extensive experience at Rosebud Indian Health Services, excelling in patient care coordination and HIPAA compliance. Proven track record in staff training and development, enhancing patient satisfaction through effective communication and streamlined processes. Adept at insurance verification, ensuring accuracy in billing and fostering a compassionate environment for patients.
Professional with significant experience in healthcare support and administration, ready to excel in supervisory role. Skilled in patient coordination, medical record management, and team leadership. Strong focus on collaboration and adapting to changing needs, ensuring reliable and efficient service. Known for excellent communication, problem-solving, and organizational abilities.
Overview
15
15
years of professional experience
Work History
Supervisory Medical Support Assistant
Rosebud Indian Health Services
07.2022 - 07.2025
- Mitigated potential risks associated with patient safety incidents by promptly identifying issues and taking corrective action as necessary.
- Developed comprehensive training materials for new hires, resulting in shortened onboarding timeframes and increased employee retention rates.
- Promoted a positive patient experience through exceptional customer service skills when interacting with patients both in-person and over the phone.
- Reduced errors in billing processes by developing and implementing standardized protocols for insurance verification and claims submission.
- Established a culture of continuous improvement within the department by soliciting feedback from staff members and implementing process improvements based on their input.
- Achieved high levels of accuracy in patient data entry by maintaining strict attention to detail and thorough quality control measures.
- Managed a diverse team of medical support assistants, fostering an inclusive work environment that promoted professional growth.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Implemented innovative staff scheduling solutions to optimize coverage during peak hours while minimizing overtime expenses.
- Enhanced patient satisfaction by streamlining appointment scheduling processes and reducing wait times.
- Led efforts to maintain accreditation standards for the organization by actively participating in audits, inspections, and other quality assurance activities.
- Played an instrumental role in achieving departmental objectives by consistently meeting or exceeding performance expectations for supervisory medical support assistant duties.
- Facilitated smooth patient flow throughout the clinic by efficiently coordinating appointments, referrals, and room availability.
- Leveraged advanced knowledge of medical terminology and procedures to provide accurate information and support to healthcare providers during patient consultations.
- Boosted staff morale and performance through effective communication, training, and team-building initiatives.
- Improved efficiency in the medical support department by implementing new record-keeping systems and procedures.
- Maintained strict compliance with HIPAA regulations by conducting regular employee training sessions on privacy practices.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Medical Support Assistant
Rosbeud Indian Health Services
06.2019 - 07.2022
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Streamlined patient check-in process with effective communication and organization skills.
- Used Microsoft to maintain and record patient data and generate reports.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected pertinent data and calculations to aid physician in interpreting results.
Patient Care Representative
Circle of Life Healing Health
03.2018 - 05.2019
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Built strong relationships with patients and their families, fostering trust and confidence in the care provided by the facility.
- Scheduled approximately 200 patients per week and made reminder calls.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Exceeded service quality standards set forth by regulatory bodies by consistently performing tasks with the utmost professionalism and attention to detail.
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
Clinical Assistant
Rapid City Regional Hospital
05.2017 - 05.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Followed comprehensive clinical protocols to safeguard patient safety.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
- Called and faxed pharmacies to submit prescriptions and refills.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Prepared examination rooms and sterilization of equipment following hospital guidelines.
- Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
- Supported clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
- Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted pre-appointment patient assessments to streamline the consultation process for healthcare professionals.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Clinical Hemodialysis Technician
Davita Inc.
03.2013 - 05.2017
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Assisted patients with their pre-dialysis weight measurements, ensuring accurate assessment of fluid removal needs during the procedure.
- Enhanced patient care by providing efficient and accurate hemodialysis treatments.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Completed required training courses on time, staying up-to-date with industry best practices and advancements in dialysis technology for improved patient outcomes.
- Demonstrated adaptability and flexibility when faced with unexpected challenges during a shift, using critical thinking skills to find effective solutions that maintained high-quality patient care standards.
- Increased patient satisfaction through compassionate communication and attentive listening to their concerns or questions regarding treatment plans.
- Improved clinic workflow by maintaining clean and organized workstations, minimizing downtime between patients.
- Optimized treatment efficiency through regular equipment maintenance checks, ensuring all machines were in proper working order prior to initiating dialysis sessions.
- Assisted in the training and onboarding of new technicians, sharing valuable knowledge from personal experience to help them quickly become proficient contributors within the clinic team.
- Ensured quality treatment outcomes by closely monitoring patient vital signs and adjusting machine settings as needed.
- Contributed to a safe care environment through timely identification and reporting of equipment malfunctions or defects.
- Facilitated smooth transitions between shifts through thorough handover reports highlighting key aspects of each patient's condition and treatment progress.
- Supported a welcoming atmosphere within the clinic by engaging in positive interactions with patients' family members or caregivers when appropriate, fostering strong relationships that ultimately benefit overall treatment experience for patients themselves.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
Certified Nursing Assistant
White River Nursing Home
05.2010 - 11.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
Education
No Degree - Nursing
Sinte Gleska University
Mission, SD08-2028
High School Diploma -
St. Francis Indian School
Saint Francis, SD05-2023
Skills
- HIPAA compliance
- Staff training and development
- Insurance verification
- Patient care coordination
- Medical billing expertise
- Healthcare administration
- Customer service
- Electronic health records
- Patient assessments
- Patient management
- Payment collection
- Appointment setting
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
Timeline
Supervisory Medical Support Assistant
Rosebud Indian Health Services
07.2022 - 07.2025
Medical Support Assistant
Rosbeud Indian Health Services
06.2019 - 07.2022
Patient Care Representative
Circle of Life Healing Health
03.2018 - 05.2019
Clinical Assistant
Rapid City Regional Hospital
05.2017 - 05.2019
Certified Clinical Hemodialysis Technician
Davita Inc.
03.2013 - 05.2017
Certified Nursing Assistant
White River Nursing Home
05.2010 - 11.2012
No Degree - Nursing
Sinte Gleska University
High School Diploma -
St. Francis Indian School
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