Tonya Tyndle
Sr. Ops Admin
Norfolk,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Senior Operations Administrator III
FedEx Ground
Lorton, VA
09.2010 - 08.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Monitored daily operations to maintain compliance with organizational policies, regulations, and laws.
- Used Microsoft Excel to draft and review office letters and documents.
- Responsible for clerical and administrative functions for station operational area.
- Performed over 30 address searches/corrections daily through various sources and ensure packages are in good condition.
- Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy.
- Provides clerical support to various management and operational functions, including, photocopying, filing, faxing, emailing, answering phone calls, and in-person inquires to respond to client requests and questions.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06.2017
Skills
- Customer engagement
- Verbal and written communication
- Customer Relations
- Good filing and organizational skills
- Recognized for long hours, commitment to customers, attention to detail, professionalism, and follow-up
- Data Entry
- Work well as a team member or independently
- Microsoft Office
Timeline
Senior Operations Administrator III
FedEx Ground
09.2020 - 08.2023
High School Diploma -
Penn Foster High School
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