Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tonya Umana

Ellabell,GA

Summary

Accomplished and certified Pharmacy Technician with over 30 years of experience in retail pharmacy environment for major national chain. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Practicum position for Clinical Mental Health Counseling. Ready to learn and achieve counseling goals in mental health field. Detail-oriented with strong organizational skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Therapy Intern

Coastal Harbor Health System
03.2024 - Current
  • Developed rapport with clients through empathetic listening and compassionate communication, building trust within the therapeutic relationship with the help of the Primary Therapist being present during each session.
  • Contributed to research projects aimed at enhancing the understanding of therapeutic techniques and best practices while being mentored with Lead Therapist.
  • Assisted in conducting assessments and evaluations to determine appropriate therapeutic interventions while being observed by primary therapist.
  • Observed experienced therapists during sessions, gaining valuable insights into successful therapeutic techniques and approaches.
  • Participated in professional development opportunities to stay current with industry trends and advancements in therapeutic approaches.
  • Maintained strict adherence to ethical guidelines, ensuring confidentiality and professionalism in all aspects of client care.
  • Assisted therapists with the implementation of evidence-based interventions, leading to improved patient outcomes.
  • Gained exposure to diverse populations through clinical rotations, expanding cultural competence within therapy practice.
  • Provided support in group therapy sessions, facilitating positive communication and peer interaction with the help of the primary therapist being present during each group session.
  • Supported clients in developing effective coping strategies during sessions with primary therapist
  • Built trust and rapport with compassionate approach.
  • Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
  • Completed 700-hour internship working with a therapist, residential children and adolescents
  • Built and maintained therapeutic relationships, fostering positive, supportive and empowering work environment at Coastal Harbor Health System.

Pharmacy Technician CPhT

Sam's Club Pharmacy
08.1994 - Current
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
  • Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Developed and implemented improvements to pharmacy organization system.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Resolved third-party billing, computer system and customer service issues.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Education

Master of Arts - Clinical Mental Health Counseling

South University
Savannah, GA
03.2025

Bachelor of Arts - Psychology

Saint Leo University
Saint Leo, FL
10.2012

Skills

  • Insurance Verification
  • Insurance Billing
  • Medicare and Medicaid process
  • Pharmacy and customer records management
  • Problem-solving skills
  • Team Collaboration
  • New Hire Onboarding
  • Patient confidentiality
  • FDA Drug Safety Guidelines
  • Confidentiality and HIPAA
  • Healthcare regulations
  • Interpreting and Processing Medication Orders
  • Pharmacy Ethics
  • Drug Classification Knowledge
  • Pharmacy Law Compliance
  • Medication Documentation
  • HIPAA Compliance
  • Active Listening
  • Adaptability and Flexibility
  • Heartsaver CPR AED (CPR AED)
  • Confidentiality Practices
  • Teamwork and Collaboration
  • Time Management
  • ERP Software
  • Multitasking Abilities
  • Patient Profile Setup
  • Interpersonal Communication
  • Task Prioritization
  • Problem-Solving
  • Reliability
  • Attention to Detail
  • Analytical Skills

Certification

  • CPhT - Certified Pharmacy Technician
  • Licensed -Pharmacy Technician
  • Immunization Training
  • CPR Training
  • Mandated Reporter Training

Timeline

Therapy Intern

Coastal Harbor Health System
03.2024 - Current

Pharmacy Technician CPhT

Sam's Club Pharmacy
08.1994 - Current

Master of Arts - Clinical Mental Health Counseling

South University

Bachelor of Arts - Psychology

Saint Leo University

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Tonya Umana