Summary
Overview
Work History
Education
Skills
Timeline
AWARDS
Generic

Tonya Valdez-Menard

Alamogordo

Summary

Dedicated and adaptable professional with extensive experience supporting diverse populations across military, educational, and early childhood environments. Skilled in applying developmental and behavioral principles to enhance emotional regulation, goal achievement, and overall performance. Brings a strong background in conflict de-escalation, crisis response, and situational awareness developed through years of serving military families and working within high-trust, high-structure settings. Demonstrates exceptional interpersonal communication, customer service, and rapport-building abilities, providing consistent support to individuals, children, and families through empathetic, culturally responsive interactions.

Highly proficient in data management, digital documentation, and organizing information in clear, actionable formats to guide decision-making and track developmental progress. Experienced in delegating tasks, mentoring team members, and contributing to cohesive, mission-focused teams. Recognized for maintaining professionalism under pressure, adapting quickly to changing needs, and learning new systems with ease. Combines strong organization, reliability, and confidentiality with a commitment to safety, operational readiness, and continuous improvement. Equipped with leadership experience, technical troubleshooting skills, and a proven ability to work independently or collaboratively to support organizational goals.

Overview

8
8
years of professional experience

Work History

Academic Success Support Center Coordinator

TRIO Educational Talent Search
04.2023 - Current

Student Development & Behavioral Support (Grades 6–12) Program Design, Educational Experience Development & Engagement Communication, Counseling-Style Support & Family Outreach Assessment, Record Management & Data-Driven Support Community Outreach, Recruitment & Psychoeducational Presentation Technical & Administrative Skills Supporting Student Development

  • Provided direct and indirect support to students to help them reach academic and personal-development goals, applying principles of motivation, goal setting, and behavioral reinforcement.
  • Delivered Social Emotional Learning (SEL) support, including emotional awareness, stress coping skills, self-regulation strategies, and confidence-building practices.
  • Observed student behavior and engagement to identify barriers, track progress, and adjust support strategies—mirroring applied performance psychology interventions.
  • Collaborated with a multidisciplinary team to design performance-enhancing educational experiences, integrating elements of motivation, resilience, focus, and self-efficacy.
  • Organized educational camps and workshops that incorporated skills training, experiential learning, and mindset development.
  • Created presentations and promotional materials that communicated program goals, opportunities, and psychological benefits to students and families.
  • Applied active listening, empathy, and culturally responsive communication when supporting students and communicating with families.
  • Used customer-service communication skills to maintain rapport, provide updates, address concerns, and reinforce student progress—similar to consultation communication practices in performance psychology.
  • Gathered, organized, and updated detailed student data to monitor performance trends, adapt interventions, and document developmental progress.
  • Used Microsoft Office (Excel, Word, PowerPoint) to create tracking sheets, progress charts, and behavioral progress logs supporting data-driven decision making.
  • Maintained structured filing systems, ensuring quick access to academic and behavioral documentation for ongoing support planning.
  • Designed flyers, visuals, and community-facing presentations for program recruitment, emphasizing student development and psychological growth opportunities.
  • Facilitated outreach efforts that communicated the program's value in motivation, academic resilience, and goal achievement.
  • Conducted data entry, maintained student records, and utilized student information platforms to track progress and inform interventions.
  • Troubleshot basic technology issues to ensure continuous access to student resources and training materials.
  • Supported students and families in navigating financial aid processes, reducing stress and improving self-efficacy related to educational planning.
  • Coordinated academic support services, ensuring accessibility for diverse student populations.

Teaching Assistant

Region IX
09.2021 - 04.2023

Developmental, Behavioral, and Emotional Support Program Planning, Structure, and Behavior-Based Scheduling Parent Communication & Psychoeducational Support Leadership, Staff Training, and Mentorship Documentation, Assessment, and Data Management Environmental and Safety Management Continuous Learning and Professional Growth Technical & Administrative Support

  • Led a classroom of infants to toddlers (6 weeks–3 years), applying developmental psychology principles to support emotional regulation, early cognitive development, attachment needs, and emerging social skills.
  • Observed and documented children’s behavioral cues, stress indicators, and developmental milestones to adapt care strategies—mirroring behavioral assessment techniques used in psychology.
  • Adjusted daily structure and individualized routines based on each child’s emotional, behavioral, and developmental needs, demonstrating flexible intervention planning.
  • Maintained a supportive, stable environment promoting early self-regulation, confidence, and secure attachment, foundational constructs in developmental and applied psychology.
  • Designed and implemented developmentally appropriate daily schedules rooted in behavioral consistency, reinforcement, and security, supporting predictability and emotional well-being.
  • Applied principles of behavior management, such as positive reinforcement, redirection, and structured transitions, to maintain classroom flow and reduce stress for young children.
  • Provided daily and quarterly conferences with parents to discuss developmental progress, emotional patterns, behavioral changes, and individualized strategies for home carryover.
  • Used counseling-style communication skills—active listening, empathy, conflict de-escalation, and problem-solving—when addressing parent concerns or mediating misunderstandings.
  • Created psychologically informed strategies to help parents understand their children's needs, temperament, and developmental stages.
  • Mentored new staff in child development principles, classroom management, emotional safety, and program procedures—similar to supervisory roles in applied psychology settings.
  • Delegated roles and responsibilities using an understanding of team dynamics and individual strengths to optimize classroom functioning.
  • Mediated staff-parent concerns, applying conflict resolution and interpersonal communication skills consistent with consultation practices in psychology.
  • Logged daily developmental observations, behavior notes, and care reports in digital tracking systems to support continuous assessment.
  • Maintained organized, confidential records consistent with ethical documentation standards in psychological practice.
  • Utilized Microsoft Office tools and digital platforms for monitoring progress, behavioral trends, and classroom needs.
  • Ensured a safe, emotionally supportive learning environment by managing routines, sensory needs, and classroom expectations—skills essential in environments requiring well-being monitoring and situational awareness.
  • Conducted ongoing research and continuing education to stay updated with evolving early-childhood developmental practices, aligning with psychology’s emphasis on lifelong learning and evidence-based practice.
  • Adapted program methods in response to emerging developmental science and behavioral research.
  • Facilitated classroom activities to enhance student engagement and learning outcomes.
  • Troubleshot computers, printers, and digital tools used for data recording and classroom communication.
  • Maintained organized filing systems for student information, developmental assessments, and parent communication records

Lead Teacher, Toddler Room

Child Development Center
04.2018 - 09.2021
Developmental, Behavioral, and Emotional Support
  • Provided daily care for children ages 6 weeks–5 years using developmental psychology principles to support emotional regulation, early cognitive development, social skills, and secure attachment.
  • Observed behavioral patterns, stress responses, temperament traits, and developmental cues to adjust strategies—reflecting behavioral assessment and individualized intervention planning.
  • Assisted children in managing frustration, conflict, or emotional outbursts by using minor counseling strategies, including emotion labeling, calming techniques, problem solving, and coping skill introduction.
  • Utilized redirection, positive reinforcement, and structured routines to guide behavior and help children shift from negative experiences to adaptive responses.
Crisis Prevention, Safety, and Rapid Decision-Making
  • Ensured the care and safety of children of Holloman AFB personnel through continuous monitoring, hazard prevention, and quick, psychology-informed decision-making during high-stress or dangerous situations.
  • Used de-escalation strategies grounded in behavioral regulation and situational awareness to reduce conflict and maintain a stable environment.
  • Performed essential safety tasks including equipment checks, environment scans, and troubleshooting small electronic or environmental hazards.
Parent Communication & Developmental Consultation
  • Conducted daily communication with military families, offering psychoeducational updates about their child’s emotional, behavioral, and developmental progress.
  • Held scheduled conferences to discuss developmental milestones, concerns, and individualized goals—using active listening, empathy, and strengths-based communication.
  • Collaborated with parents to develop achievable goals for their child, reflecting skills similar to psychological coaching and developmental intervention planning.
Leadership, Team Coordination, and Professional Conduct
  • Served in an active supervisor/teammate role, delegating tasks, guiding team dynamics, and maintaining high-quality care using leadership, communication, and interpersonal psychology skills.
  • Ensured strict adherence to military standards by maintaining a clear background, completing OPSEC training, and demonstrating continuous professionalism in a high-trust environment.
Documentation, Data Management, and Ethical Record Keeping
  • Logged, maintained, and updated sensitive information using both paper-based and digital systems, ensuring accuracy and confidentiality consistent with psychological documentation and ethical standards.
  • Verified and double-checked daily data logs to ensure compliance with program expectations and safety regulations.
  • Used Microsoft Office tools (Word, Excel, PowerPoint) to create and maintain lesson plans, developmental tracking sheets, progress charts, and behavioral documentation.
Technical and Administrative Support
  • Reported and troubleshot minor electronic issues to ensure safe classroom operations.
  • Supported efficient classroom functioning through organization, structured planning, and task delegation aligned with behavioral and cognitive-development principles.
Certifications & Military Readiness Training
  • Completed and maintained OPSEC training, supporting responsible handling of sensitive information within a military context.

Education

Master’s - Sports Psychology

Capella University
01-2026

Bachelor’s - Psychology

Southern New Hampshire University
10.2024

Associates - Occupational Therapy

Pima Medical School
05.2018

Associates - General Studies

New Mexico State University
12.2014

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Tularosa High School
05.2011

Skills

  • Exceptional Customer Service: Demonstrates strong interpersonal and communication skills while providing high-quality support to diverse individuals
  • Conflict Resolution & De-escalation: Effectively diffuses tense situations using calm, professional judgment
  • Adaptability & Rapid Learning: Quickly learns new processes, technologies, and responsibilities with minimal supervision
  • Multitasking & Time Management: Efficiently manages multiple tasks and priorities in fast-paced environments
  • Technical Proficiency: Skilled in basic to intermediate computer operations, software navigation, and digital recordkeeping
  • Data Organization & Presentation: Able to organize, interpret, and present information in clear and user-friendly formats
  • Independent & Collaborative Work: Performs well both independently and as part of a team to meet organizational goals
  • Performance Under Pressure: Maintains accuracy, composure, and decision-making ability in high-demand situations
  • Strong Interpersonal Skills: Approachable, empathetic, and effective when engaging with individuals from varied backgrounds
  • Basic Mathematical Skills: Capable of performing essential calculations needed for reporting and documentation
  • Highly Organized: Maintains structured workflows, documentation systems, and task prioritization
  • Technical Troubleshooting: Competent in resolving basic issues with common electronics and office equipment
  • Schedule Flexibility: Able to accommodate changing workload demands, shift needs, and operational requirements
  • Leadership & Team Support: Experienced in leading teams, delegating tasks, and contributing as a cooperative team member

Timeline

Academic Success Support Center Coordinator

TRIO Educational Talent Search
04.2023 - Current

Teaching Assistant

Region IX
09.2021 - 04.2023

Lead Teacher, Toddler Room

Child Development Center
04.2018 - 09.2021

Bachelor’s - Psychology

Southern New Hampshire University

Associates - Occupational Therapy

Pima Medical School

Associates - General Studies

New Mexico State University

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Tularosa High School

Master’s - Sports Psychology

Capella University

AWARDS

Graduated with Honors from Tularosa Highschool, Graduated with Honors from Pima Medical Center, Graduated with Honors from Southern New Hampshire University, Awarded Medal of Recognition for working through the first wave of the pandemic by the 49th Wing Commander of Holloman, AFB