Summary
Overview
Work History
Education
Skills
Timeline

Tonya Vance

Kermit,WV

Summary

Proven leader with a track record of enhancing customer satisfaction by over 20% at Par Mar Oil through effective team leadership and complex problem-solving. Excelled in building high-performing teams and improving operational efficiencies. Skilled in multitasking and adaptability, consistently achieving results beyond expectations. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Manager

Par Mar Oil
09.2020 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Advertising Sales Representative

Trade N Sell
09.2011 - 03.2020
  • Listened attentively to client feedback to create stronger relations and shape business.
  • Made outbound calls to existing customers to upsell advertising packages.
  • Helped customers in determining design and layout of sold and spec ads.
  • Negotiated contracts with vendors and clients.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Caregiver

Kanawah Home Health
04.2016 - 11.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Excellent communication skills, both verbal and written.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to learn quickly and adapt to new situations.

Cashier Team Lead

Panther Mart Llc
08.2022 - 09.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

    • Education

    Diploma - Business

    Tug Valley High School , Williamson, WV
    06.1995

    Skills

    • Team Leadership
    • Time Management
    • Verbal and written communication
    • Complex Problem-Solving
    • Customer Service
    • Positive Attitude
    • Adaptability and Flexibility
    • Multitasking
    • Performance Management
    • Sales Techniques
    • Policy Implementation
    • Schedule Preparation
    • Sales management
    • Marketing
    • Business Administration
    • Decision-Making
    • Computer Skills
    • Multitasking Abilities
    • Excellent Communication
    • Hiring and Training
    • Staff Training
    • Scheduling and Coordinating
    • Documentation And Reporting
    • Self Motivation
    • Shift Scheduling
    • Reliability
    • Onboarding and Orientation
    • Customer Relations

    Timeline

    Cashier Team Lead - Panther Mart Llc
    08.2022 - 09.2023
    Manager - Par Mar Oil
    09.2020 - Current
    Caregiver - Kanawah Home Health
    04.2016 - 11.2023
    Advertising Sales Representative - Trade N Sell
    09.2011 - 03.2020
    Tug Valley High School - Diploma, Business

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    Tonya Vance