Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Villarreal

Richland Hills,TX

Summary

Professional with extensive experience in customer service, handling a high call volume, resolving inquiries, and maintaining records in fast-paced environments. Experienced in employee support and issue resolution while maintaining confidentiality and accuracy. Proficient in Microsoft Office and adept at providing empathetic, reliable assistance to diverse individuals.

Overview

15
15
years of professional experience

Work History

Night Auditor

Travelodge By Wyndham
North Richland Hills, Texas
03.2024 - Current
  • Oversaw front desk operations in a busy hotel environment while providing friendly, reliable customer service.
  • Managed high-volume incoming calls, assisting guests with reservations, questions, and issue resolution.
  • Handled daily financial tasks including processing payments, balancing accounts, and completing nightly audits.
  • Assisted guests with sensitive issues in a professional and empathetic manner while maintaining confidentiality.

Front Desk Manager

Travelodge By Wyndham
North Richland Hills, Texas
03.2011 - 11.2021
  • Supervised front desk staff and daily operations, ensuring smooth check-in/check-out processes and excellent guest service.
  • Handled a high volume of incoming calls, assisting with reservations, inquiries, and problem resolution.
  • Trained and coached team members on service standards, call handling, and recordkeeping procedures.
  • Maintained detailed records of reservations, financial transactions, and guest interactions using hotel management systems.
  • Handled guest inquiries and resolved complaints with professionalism.

Assistant Manager

Dollar Tree
Bedford, TX
11.2012 - 06.2016
  • Oversaw daily operations, ensuring adherence to safety and quality standards.
  • Assisted with hiring, onboarding, and training new employees, ensuring compliance with company policies and service standards.
  • Managed employee schedules and time-off requests, maintaining accurate records and adequate staffing coverage.
  • Handled incoming calls and customer concerns, resolving issues with professionalism, empathy, and strong problem-solving.
  • Monitored employee performance and provided coaching, supporting a positive work environment and consistent service delivery.

Education

High School Diploma -

L.D. Bell High School
Hurst, TX
06-1990

Skills

  • Call Handling and Customer Support
  • Employee Onboarding
  • Records Management and Documentation
  • Employee Support
  • Conflict Resolution and Problem-Solving
  • Data Entry
  • Communication and Interpersonal Skills
  • Microsoft Officer Proficiency

Timeline

Night Auditor

Travelodge By Wyndham
03.2024 - Current

Assistant Manager

Dollar Tree
11.2012 - 06.2016

Front Desk Manager

Travelodge By Wyndham
03.2011 - 11.2021

High School Diploma -

L.D. Bell High School

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