Tonya Walker
CNA
Texarkana,Texas
Summary
Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.
Overview
27
27
years of professional experience
1
1
Certification
1
1
CNA
Work History
Behavior Support Specialist-CNA
EAK Good Neighbor Home Health Care
Winfield, TX
08.2012 - Current
- Ability to work effectively with client and manage their behavior
- Ability to work with minimal supervision
- Ability to work well with others 2-1
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Facilitated personal hygiene management, feeding and ambulation
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Used coordination and planning skills to achieve results according to schedule
- Carried out day-to-day duties accurately and efficiently
- Maintained energy and enthusiasm in fast-paced environment
- Arranged transportation and accompanied patients to doctors' offices and errands
- Built strong relationships with clients to deliver emotional support and companionship
- Prepared meals and snacks and fed clients
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Provided safe mobility support to help patients move around personal and public spaces
- Transported individuals 3-10 to events and activities, medical appointments and shopping trips
- Kept clients engaged in social networks and communities for personal health and growth
- Shopped for groceries regularly in order to keep house stocked with necessities
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Participated in team-building activities to enhance working relationships - teaching intellectual disabilities to set up parties for teens and adults - tables, food, and decorations
- Planned daily activities to keep students engaged and on track with learning goals
- Applied proven strategies to improve students' sensory- and perceptual-motor skills
- Helped students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems
Correctional Officer IV
TDCJ
New Boston, TX
07.2022 - 05.2023
- Tracked inmates through head counts, visitor logs and scheduled activities
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
- Completed searches
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns
- Prepared, processed and maintained forms, reports, logs, records and activity journals
- Received and accounted for personal possessions and determined inmate work assignments
- Inspected work sites and crew trucks for contraband, cleanliness and safety
- Booked new inmates into facility and processed inmates for release
- Observed behavior of residents individually and in groups.
Dentention Officer
Miller County Detention Center
Texarkana, AR
05.2022 - 07.2022
- Took custody of prisoners from arresting officers to begin processing into detention facility
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety
- Wrote daily reports and maintained logs of inmate activities and behaviors
- Attended to feeding, housing and physical well-being of inmates
- Transported prisoners throughout facility and off-site to medical appointments and court appearances
- Regularly conducted security and sanitation checks
- Processed visitors and attorneys arriving to see prisoners
- Conducted physical searches of prisoners and premises in search of weapons and contraband
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures
- Completed dorm sanitation and maintenance checks and reported results to management
- Directed activities of inmate crews working on maintenance, operations, farming and construction projects
- Searched building and grounds, living quarters and work areas for contraband
- Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards
- Made rounds at specified intervals and conducted head counts and roll calls
- Built solid relationships with staff and residents to keep institution safe and secure
- Maintained custody and control of 40-50 inmates housed in general population and lock down security unit.
Food Service Correctional Officer
Bowie County Detention Center
Texarkana, TX
09.2021 - 05.2022
- Maintained compliance with company policies and procedures for food safety, sanitation and quality
- Directed activities of inmates in kitchen, workers preparing and serving meals
- Inventory count each week
- Limited portion sizes and used garnishes to control food costs cutting waste
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Used Microsoft Word and other software tools to create documents and other communications
- Developed team communications and information for meetings
- Monitored company inventory to keep stock levels and databases updated
- On boarded new temps by entering employee information into systems
- Maintained excellent attendance record, consistently arriving to work on time
- Participated in team-building activities to enhance working relationships
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Carried out day-to-day duties accurately and efficiently
- Helped Food Service Manager train cafeteria staff in food preparation, line process and health regulations
- Practiced safe work habits and encouraged staff to do same
- Displayed proper food handling and equipment technique when assisting in kitchen
- Tracked food production levels, meal counts and supply costs
- Oversaw training of more than 4-15 team members
- Reviewed and approved employee schedules and time-sheets
- Set schedules for 4-15 staff by planning and designating shifts and hours
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank
- Limited portion sizes and used garnishes to control food costs
- Resolved problems, improved operations and provided exceptional service
Sales Associate
Walmart SuperCenter
New Boston, TX
06.2020 - 10.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Achieved perfect attendance and on-time record
- Helped customers locate products and checked store system for merchandise at other sites
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained records related to sales, returns and inventory availability
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Answered customer questions about sizing, accessories and merchandise care
- Maintained customer satisfaction with quick and professional handling of product returns
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to build rapport and loyalty
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Enhanced product presentation and promotional material displays, working alongside retail representatives
Special Attendant Care Taker
Jordan's Home Health Care / At Home
Mt Vernon, TX
06.2012 - 12.2019
- Helped patients effectively manage routine bathing, grooming and other hygiene needs
- Completed regular check-ins and progress report for each client
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained excellent attendance record, consistently arriving to work on time
- Checked patient vitals such as temperature, blood pressure and blood sugar levels
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Obtained client medical history, medication information, symptoms and allergies
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture
- Transported patients between rooms and appointments or testing locations
Security Officer
IPC/ Central Mall
Texarkana, TX
02.2007 - 04.2010
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Oversaw daily monitoring and patrolled buildings, grounds and work sites
- Acted quickly during emergency situations to reduce opportunity for damage and injury
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Monitored central alarm systems for fire, intrusion and duress alarms
- Secure over 50 doors in office and main shopping building
- Patrolled and monitored premises in company vehicle and by foot
- Checked and verified photo identification prior to granting facility access
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Reported suspicious activities and persons to law enforcement.
Bakery Associate
Wal-Mart Supercenter
New Boston, TX
05.2005 - 06.2007
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting
- Wrapped, boxed and weighed bakery department products
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Stocked merchandise, clearly labeling items and arranging according to size or color
- Provided exceptional services and pleasant shopping experiences to retail customers
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance
- Managed efficient cash register operations
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Maintained inventory control and ordered supplies on monthly basis
- Greeted customers, answered questions and provided great customer experiences
- Maintained cleanliness and hygiene in bakery premises
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales
- Maintained and controlled inventory of baked goods
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance
- Oversaw bakery department, supervised staff and delegated daily tasks
- Operated pallet jacks, forklifts and other equipment regularly
- Received and processed stock into inventory management system
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Worked flexible hours across night, weekend and holiday shifts
- Onboarded new temps by entering employee information into systems
- Successfully maintained clean, valid driver's license and access to reliable transportation
- Collaborated with team members to achieve target results
- Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties
- Stocked, tagged and displayed merchandise as required
- Tallied cash drawer at beginning and end of each work shift
- Collected and authorized payments of guests
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Fielded 50 incoming customer calls to deliver high-quality solutions
Corrections Sergeant/Food Service Worker
TDCJ
Texarkana, AR
09.2001 - 07.2005
- Made food according to standard recipes with requested changes for customer satisfaction
- Circulated kitchen area to receive work assignments and identify support tasks
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge
- Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit
- Coordinated responses to emergency situations arising in different prison locations
- Handled inmate counts and searches for missing inmates
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently
- Supervised 3 to 4 employees and performance of tasks and managed 20-30 inmates
- Completed daily work report sheets and delegated tasks to employees
- Received and processed stock into inventory management system
- Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior
Kitchen Supervisor/ Commissary Supervisor
Armark_ Bowie County Jail
Texarkana, TX
11.1996 - 02.2001
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Monitored food preparation, production and plating for quality control
- Developed kitchen staff through training, disciplinary action and performance reviews
- Controlled food costs and managed inventory
- Identified team weak points and implemented corrective actions to resolve concerns
- Applied knowledge of previous supply needs
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Cleaned and maintained kitchen in compliance with OSHA safety standards
- Operated company vehicles and heavy equipment with focus on safety and risk management
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns
- Loaded, unloaded and moved material to and from storage and production areas
- Completed over 5 customer orders each week in warehouse setting
- Identified team weak points and implemented corrective actions to resolve concerns
Education
Associate of Arts - Behavioral Sciences
Texarkana College
Psychology, Sociology
Texas A&M University
2018
Skills
- Staff Supervision/ Training
- Recruiting and Interviewing
- Operations management
- Employee scheduling
- Purchasing
- Cash Register Operation
- Store Operations
- Goals and Performance
- Inventory Control
- Sales Training
- Cash Handling
- Cleaning
Certification
Food Handler Card 2021
Food Manager Certification 11-30-2021
Timeline
Correctional Officer IV
TDCJ
07.2022 - 05.2023
Dentention Officer
Miller County Detention Center
05.2022 - 07.2022
Food Service Correctional Officer
Bowie County Detention Center
09.2021 - 05.2022
Sales Associate
Walmart SuperCenter
06.2020 - 10.2021
Behavior Support Specialist-CNA
EAK Good Neighbor Home Health Care
08.2012 - Current
Special Attendant Care Taker
Jordan's Home Health Care / At Home
06.2012 - 12.2019
Security Officer
IPC/ Central Mall
02.2007 - 04.2010
Bakery Associate
Wal-Mart Supercenter
05.2005 - 06.2007
Corrections Sergeant/Food Service Worker
TDCJ
09.2001 - 07.2005
Kitchen Supervisor/ Commissary Supervisor
Armark_ Bowie County Jail
11.1996 - 02.2001
Associate of Arts - Behavioral Sciences
Texarkana College
Psychology, Sociology
Texas A&M University
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