Summary
Overview
Work History
Education
Skills
Quote
Additional Information
Timeline
BusinessAnalyst
Tonya Walls

Tonya Walls

Cordova,TN

Summary

10+ years Management experience 16+ years Retail experience 16+ years Customer service experience 10+ years Administrative experience A forward thinker with the ability to analyze key business metrics and results to identify performance strengths and opportunities Ability to communicate clear priorities and relevant information in a timely manner Highly focused on ensuring exceptional client experience and maintaining client loyalty Understand the relationship between problem/issues and the business in order to implement solutions that drive results Ability to uphold values, operating principles, and company integrity Authorized to work in the US for any employer, US citizen

Overview

3
3
years of post-secondary education
17
17
years of professional experience

Work History

03.2020
  • Responding to customer situations with sensitivity.
  • Full results: https://share.indeedassessments.com/share_to_profile/ 9dff4600ad8e00153d66a656cdf7f30deed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Domestic Violence Advocate

Hope Foundation
Cordova, TN
01.2015 - Current
  • Dedicated myself and my team in conjunction with community agencies to help abused women re-enter society with as strong of a foundation as possible Encouraged and supported women to overcome obstacles and assisting them in returning to work, also provided work attire/clothing and any additional necessities needed Held support group meetings to create a supportive based for women to speak out and share their stories to help save lives Assisted with food, clothing and shelter, and any assistance program available to help victims reenter into society with guidance, as well as in good spirit, peace of mind, and a positive outlook.

Co-Store Manager

Windsor
Memphis, TN
01.2015 - 11.2015
  • Responsible for efficient and profitable operation of the store.
  • Network, recruit top talent, conduct interviews, and hire for store positions at all levels
  • Conduct reference and background checks.
  • Verify opening/ closing cash funds and check validations.
  • Conduct routine bank deposits and managed account deposit entry logs.
  • Identify, document, and resolve performance issues and policy and procedure violations according to company policy.
  • Maintain optimal store staffing levels and schedule talent to maximize business results.
  • Manage shrink and inventory control.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Relationship Banking Associate

Regions Bank
Memphis, TN
01.2012 - 01.2013
  • Served as a primary contact with customers for all of their personal and business financial banking needs directly and by assisting in branch tellers complete account functions Resolve accounting discrepancies.
  • Research and initiate corrections to transactions and/or account errors.
  • Resolve client inquiries regarding personal and business account activity and documentation, statement information and general product and/or service information Responds to a high volume of phone inquiries to perform personal and business financial account maintenance Identify sales opportunities.
  • Evaluate customer's relationship and business objectives to effectively recommend additional products and services.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

File Clerk Administration

Porter Leath
Memphis, TN
01.2009 - 01.2011
  • Add new material to file records, and create new records as necessary Find and retrieve information from files in response to requests from authorized users Add new material to file records, and create new records as necessary Modify and improve filing systems, or implement new filing systems Track materials removed from files in order to ensure that borrowed files are returned Perform general office duties such as typing, operating office machines, and other duties as assigned.

Co-Store Manager, also Brand Manager

Victoria Secret
Memphis, TN
01.2005 - 01.2008
  • Interviewed candidates for job openings Conducted reference and background checks Verified opening/ closing cash funds and check validations Conducted routine bank deposits and managed accounts deposit entry logs Partnered with aligned companies to perform job opening recruitment seminars Supervised and trained associates and managers with "coaching/development" follow up Led and delegated all sales education meetings Managed visual merchandising/ marketing reports, execution direction and standards Scheduled brand guide team associates and sales support associates to maintain merchandise flow standards and to assist with floor set execution Ensured high levels of awareness and execution around policy and procedures Ensured store is in compliance with packing inventories and damages.

Store Manager

The Limited
Memphis, TN
01.2001 - 01.2005
  • Interviewed applicants and recruited candidates for job openings Verified opening/closing cash funds and check validations Managed account deposit entry log and conducted routine bank deposits Supervised and trained associates and managers Administered associate and management work schedules to drive and maximize results Scheduled brand guide team associates and sales support associates to maintain merchandise flow standards and to assist with visual marketing execution Executed business analysis through plans and procedures Managed and executed weekly payroll variance reports Performed store visit summaries and store audits Coordinated, drafted, and streamlined direction for all marketing and visual presentations Inspired team to maintain positive energy, enthusiasm, passion, and desire to excel.
  • Rotated merchandise and displays to feature new products and promotions.

Education

BA - Human Resources Management

Tennessee State University
Nashville, TN
08.2018 - Current

Skills

Administration

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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Additional Information

  • 901.799.0204 , Authorized to work in the US for any employer
  • WHO Among American Colleges Award Victoria Secrets Top Performance Awards (Placed in the TOP FIVE Managers of the company among all Store Managers and Co-Store Managers among 1000 stores)

Timeline

03.2020

BA - Human Resources Management

Tennessee State University
08.2018 - Current

Domestic Violence Advocate

Hope Foundation
01.2015 - Current

Co-Store Manager

Windsor
01.2015 - 11.2015

Relationship Banking Associate

Regions Bank
01.2012 - 01.2013

File Clerk Administration

Porter Leath
01.2009 - 01.2011

Co-Store Manager, also Brand Manager

Victoria Secret
01.2005 - 01.2008

Store Manager

The Limited
01.2001 - 01.2005

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Tonya Walls